SUMMARY:

• Over 10 years of experience in the Information Technology and Networking field.
• I worked with several organizations where time management and leadership skills are considered invaluable. I am someone who is able to work well under pressure in and out of a team environment.
• I have the ability to multi - task, and possess a strong communication and interpersonal skills that is critical in interacting with co-workers and customers alike.
• I consider myself to hold characteristics that are crucial in making succinct and accurate solutions to rectify and respond to customer issues dealing with technical, and hardware/software problems.
• Proficient in LAN/WAN Administration, Server/Workstation configuration, installation, network troubleshooting, desktop support and PC installation, repair.

AREAS OF EXPERTISE:

• Network and Systems Security
• Data Integrity / Disaster Recovery
• Research and Development
• Risk Assessment / Impact Analysis
• Regulatory Adherence
• Contingency Planning
• Cost Benefits Analysis
• Technical Specifications Development
• Policy Planning / Implementation
• Team and Project Leadership

SYSTEMS PROFICIENCY:

HARDWARE: Client / Server Architecture, PC Workstation, PC Networks including Routers, Hubs, CISCO Switches, Avaya IP office 7.0

Operating Systems: Windows (2000, XP, 2003, Vista, 7, 8 and 2012), Ubuntu Server & Client, LinuxMint, Novell, IOS 12.x, AS400

Programming Languages: Java, VB, ASP, Perl, and SQL

Network Protocol: TCP/IP, VPN, VOIP, Wireless network, LAN/WAN, OSPF, DNS and WINS, WhatsUp Gold, Solarwind utilities

Software Applications: Lotus Notes, Webex, Symantec Ghost, Capture Pro, Adobe Photoshop 7.0, MS Office 2007, Macromedia CS, Oracle, SQL server, Veritas backup, Cerner, Healthquest, Lawson, InterMapper, AirMagnet, Tera Term

Web Content Management: Drupal, Joomla, Wordpress, EZ Publish, OpenCart

Microsoft SharePoint: Design, Installation & Configuration, Performance Development, Monitoring & Security, Enterprise Content Management (ECM)

WORK EXPERIENCE:

Data Center Security Network Engineer

Confidential, Southfield, MI

Responsibilities:

• Key Architect for planning and implementing the Confidential Disaster Recover Data Center: Built DR network from the ground up with MPLS, VPN, Global Server Load Balancer (GSLB) to primary data center. Setup Hyper-V cluster replication with primary data center production cluster.
• Spearheaded creation of new Information-Security department: Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.
• Developed the Risk Assessment Team charged with analyzing all critical systems, developing reports to document system vulnerabilities, and recommending appropriate solutions.
• Created and maintained Confidential policies and procedures governing corporate security, email and Internet usage, access control, and incident response, Disaster Recovery Plan.
• Serves as the SOX Auditor for the company, responsibilities include gathering, and compiling SOX evidence for all SOX clients.
• Perform thorough analysis of the data center systems including documentation of network infrastructure, in all Confidential co-location data centers.
• Responsible for all security assessments including scheduled vulnerability reports, logs (firewall, server, and IDS).
• Responsible for all network equipment patches (Switches, SANs, firewall, IDS)
• Utilizes Nessus, NetStumbler, AirDefense, WireShark, and Metasploit in conducting system vulnerability scans for all Data Center Systems.
• Significantly contributed strategic recommendations regarding new products for the Chief Information Officer.
• Approves all firewall changes, new policy rule sets and makes necessary changes.
• Responsible to provide maintenance and operational support in areas of firewall and network security infrastructure on a daily basis.
• Analyze and evaluate technology solutions and network services for current and future network development.
• Responsible to conduct project analysis, prepare reports, and final implementation.
• In-depth compliance audits and penetration testing, presenting results to senior management.
• Develop curricula and facilitate awareness training.
• Instrumental in developing and implementing Business Continuity and Disaster Recovery
• Responsible for day to day SAN administration, volume management.
• Responsible for all SQL server day-to-day administration for hosted clients.

Network Engineer

Confidential, Southfield, MI

Responsibilities:

• Key Architect for the implementation, configuration and maintenance of the VOIP (Avaya IP office 7.0) system which includes configuration of OneX-portal, Customer Call Reporter (CCR), Contact Store. Applications are running on multiple servers with VMware ESXi virtualization. Managed employee level access privileges for system optimization to diagnose and solve operational problems. Provide necessary recommendation for operational enhancements
• Created and executed successful office Wi-Fi which included determining specific network hardware or software requirements such as platforms, bandwidths or routine schemas for network security and high reliability.
• Pioneered and initiated a company intranet portal which resulted in a more cohesive project based approach of interdependent linkages among departments when implementing customer contracts utilizing SharePoint 2010 Enterprise Edition. It provided a main data point access for all employees regarding company news, projects, careers, specifications, HR forms, announcements and most importantly, it created a platform for collaborative approach strategy on projects
• Manage both the Equalogic PS4000 and PS6100 SANs for data replication of all VMware server instance.
• Provide technical expertise solving complex network connectivity and performance problems utilizing WhatsUp Gold, Solarwind utilities, other network management tools. Resolve system issues and troubleshoot calls by working with vendors and internal departments. Response to customer’s inquiries about technology and other related products and services we render.

Systems Administrator

Confidential, Detroit, MI

Responsibilities:

• Planned, organized and secured a team of Network analysts to create an infrastructure for WM’s initial LAN network installation including router, switches, cables, and firewall installations
• Performed a technology base needs analysis to develop an ongoing IT succession planning in conjunction with the executive management's business model.
• Delivered ongoing user and system support for WM's hardware including but not limited to desktop/laptop systems, workstations, servers.
• Technical guidance and trainings were provided on a quarterly basis to ensure that staff understands and utilizes systems and tools provided successfully.
• Installation and configuration of SharePoint foundation for the office.
• Responsible for securing the training room VLAN, VMware installation and configuration
• Work with the Vice president to resolve personnel issues to include new hires and termination.
• Configured and managed AD, Exchange 2007, DHCP, WSUS, Antivirus, backup servers within the corporate network
• Supported Microsoft Small Business Server including Exchange & SharePoint

Technical Analyst

Confidential, Farmington, MI

Responsibilities:

• Assists customers in resolving issues during initial contact satisfactorily highly complex procedural problems such as activating print queues, patient’s chart, remote access configuration
• Troubleshooting medical application (Cerner, Healthquest, McKesson) with physicians and other clinical staff in the hospital
• Acts as liaison between the Project Manager and clinical staff regarding questions and issues before and after project implementation
• Working with designated hospital department personnel during project implementation
• Training users on new applications remotely as well as live interactive sessions
• Providing end-user support services by delivering problem resolution via telephone, or remote desktop connection
• Troubleshoots and upgrades existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 2000
• Interacting directly with other clinical application teams to determine the proper resolution for an issue
• Active Directory users and groups management

Network / Security Specialist Intern

Confidential, Rochester, MI

Responsibilities:

• Assisted in the day-to-day support of the college data and voice communications network services
• Responsible for the support of network services relating to desktop connectivity
• Assisted in the maintenance of local area networks.
• Identified and assisted client who encountered network difficulties including wire and wireless networks
• Activated ports using tools including Fluke, Toner, and Probe
• Installed Cisco switches in racks and patching them to the appropriate rooms using CAT5e - CAT6 cables
• Tested multiple network cables including fiber optic cables
• Delivered prompt resolution to students and administrators during wireless connectivity issues

Systems Analyst

Confidential, Troy, MI

Responsibilities:

• Provided network support for customers during Synergy installation and configuration
• Detailed understanding of SQL for troubleshooting Synergy integration with SQL server
• Utilized a trouble ticket system to log and manage user issues and concerns
• Wrote knowledgebase articles
• Installed Synergy application remotely and at customer's site
• Troubleshoot user connectivity issues in the Citrix environment
• Installed the Synergy and other JHA applications on the Citrix server and installed the client application on the workstations for connectivity
• Developed test plans and test cases which specifically dealt with internal developed software applications
• Assisted customers in troubleshooting and resolving ODBC, DCOM and network
• Backed up all Serves including SQL servers

Network and Desktop Service Intern

Confidential, Auburn Hills, MI

Responsibilities:

• Setup new user accounts with permissions and modified the existing accounts
• Installed and configured Oracle and PPR servers
• Migrated lotus notes 5.0.7 client to 6.5.1client
• Configured Cisco routers
• Citrix Presentation Server Administration
• Assisted with installation and maintenance of network hardware and software
• Performed routine tasks to maintain computer equipment and their peripherals
• Provided support to end users on a variety of issues
• Installed/upgraded workstation operating systems and application software including; proactive workstation maintenance (spyware removal/virus scans)