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Cloud Operations Manager Resume

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Irving, TX

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TECHNICAL SKILLS:

Hardware: Desktops/Laptops (Windows, iOS), Smartphones(Android, Blackberry, iOS, Windows), Tablets(Android, iOS, Windows), Printers (HP, Brother, Canon, Xerox), HP Proliant Servers, Cisco UCS Blade Servers, Polycom, Avaya VOIP, HP tape backup, Cisco VOIP, Cisco Wireless Controllers and Access Points, Cisco Firewalls

Software: Azure (SQL (Database, Data Warehouse, Managed Instance), Managed Disk, Storage Accounts, Availability Sets, Data Lake Store, Data Factory, Active Directory, Automation, Networking, Backup), Windows Server, Linux, VMWare(ESXi, vCenter, vSphere, View), Sharepoint, SCCM, WDS/MDT, Lync/Skype for Business, Active Directory, ADFS, DNS, DHCP, Group Policy, SQL Server, Exchange, CRM, Office, Veeam, Citrix XenApp & Metaframe, Symantec Ghost & Backup Exec, Cisco VPN/Anyconnect

Programming Languages: Powershell, JSON, Visual Basic, HTML, ASP .NET

EXPERIENCE:

Cloud Operations Manager

Confidential, Irving, TX

Responsibilities:

  • Manage and mentor a team of 12 senior system engineers with diverse technical backgrounds in order to achieve quality project systems and customer service
  • Develop and implement short and long - term public and private cloud architectural plans based on business goals
  • Collaborate with business departments on matters pertaining to project needs and budget
  • Plan, lead and drive all cloud projects (Azure, AWS, Oracle Cloud) through the entire lifecycle
  • Work closely with Project Manager(s) to guarantee cloud resources meet timeline milestones for high risk medium to large scale projects ranging from $100K to $1M.
  • Responsible for cloud operations budget of over $3M annually

Senior Systems Engineer

Confidential, Irving, TX

Responsibilities:

  • Research new technology and lead the POC to provide recommendation of purchasing
  • Manage all phases of the any project migrating to Microsoft Azure as the Team Lead, including enhancements, analyzing customer requirements and specifications, and creating the complete environment
  • Collaborate with all departments during a project to limit the risk and be proactive
  • Provide implementation, configuration, monitoring and troubleshooting activities for server hardware and operating system software
  • Perform 7x24x365 on-call operations for server infrastructure and server related hardware and software

Systems Administrator

Confidential, Madison, WI

Responsibilities:

  • Manage projects from start to finish including Lync Server 2010 to 2013, VMWare ESXi Upgrades, System Center Configuration Manager 2012 R2, Cisco Phone/Video systems
  • Train superintendents and foremen of any technology in the environment
  • Complete IT procurement requests for hardware, software, and services
  • Respond to IT service request incidents and respond as a Tier II escalation point for the Desktop Analysts
  • Install, troubleshoot, and maintain servers, workstations, peripherals, and data communication and network in the data center and at all project job-sites
  • Prepare reports by collecting, analyzing, and sharing information as obtained
  • Coordinate team members on a variety of projects either in the office or job-sites to complete them successfully
  • Maintain professional and technical knowledge by attending educational workshops and conferences

Desktop Analyst

Confidential, Madison, WI

Responsibilities:

  • Assist with and lead the implementation of new hardware, software systems and system upgrades
  • Provide references for users by maintaining user documentation, technical assistance, helpdesk support, and participating in new employee training/orientation
  • Configure, optimize, fine-tune and monitor operating system software and servers.
  • Contribute to team effort and accomplish results by accepting and completing related assignments
  • Managed deployments including Windows XP to Windows 7
  • Organized hardware upgrades from Windows desktops to laptops for all project management staff and phone upgrades from Blackberry to Android devices

Help Desk Analyst

Confidential, Fitchburg, WI

Responsibilities:

  • Provide prompt and quality IT support to internal users by analyzing, troubleshooting, and resolving hardware, software, and networking issues via phone, email, or desk side
  • Ensure documentation of processes are submitted timely, clearly, precisely and professionally
  • Manage my time effectively to solve as many issues as possible on a daily basis

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