OBJECTIVE:

I’m seeking a career in the information technology / information security field, to use my knowledge to help my future employer. Key attributes include being a hard worker, a team player with a willingness to learn

SUMMARY:

A highly motivated IT professional with more than Five (6) professional years of networking technology, network security and IT experience. Proficient in problem solving on a daily basic supporting job related technical areas and customer services. Also with high level of interpersonal skills working with all levels of management and people in the organization. Wide experience in analysis, troubleshooting client/server equipment, network security. Expert in Network technology, Cisco router & switches, VMWare, LAN and WAN.

COMPUTER/TECHNICAL SKILLS:

• Network Cable Structure, Network Standards, Network Cabling, WAN/LAN, VoIP, configure Cisco switch & router, Active directory
• Lotus Notes, IPSWITCH IMAIL, Microsoft Exchange
• IDS/IPS, Policies Writing / Maintaining, VPN/Firewalls, Proxy services, Group Policy, Access control, penetration testing, Security Scanner, encryption
• Windows (multiple versions), Windows Server (multiple versions), Linux, Cisco IOS
• Microsoft SQL Server (multiple versions), MySQL
• IIS, Apache, FTP, Domain Controller, Licenses services
• Python, Perl, VB script, BASH
• Java, HTML, VB.net, C, C++
• HIPAA, SOX, GLBA, PCI DSS, ITAR, FISMA, FERPA
• SSH, Telnet, DHCP, DNS, SSL, TCP, UDP, STMP, POP3, IMAP, NAT
• VMWare, Virtual PC, Virtual box
• AutoCAD, SolidWorks, SpinFire, AutoForm, Unigraphics
• Excel, PowerPoint, Word, Access, Visio, One Note, and Project
• OBL (Outbound Logistics), Wherenet, SMART, QTS, OLSCM, FIS, PDS

EMPLOYMENT:

Confidential

IT Analyst

Responsibilities:

• Direct on - site and on-call infrastructure support providing issue identification, diagnosis, and resolution of all deployed systems
• Managing software and hardware inventories for all Plant IT Systems
• Troubleshoot Plant IT systems and Hardware (FIS, QTS, SMART, QLSCM, PDS AutoSave, QDAS)
• Coordination of the repair, receiving, staging, configuration, transportation, and installation of plant IT infrastructure components and associated software that includes:
• Desktop and Laptop PCs and Workstations (Windows, UNIX, Linux)
• Servers (Windows, Linux)
• Printers/Plotters
• Barcode readers and scanners
• In-Plant communication devices such as desk/cell phones, pagers, and radios
• Mobile Radio Terminals
• Backup and restore devices with using Acronis 11.7
• Plant networks
• Setup and maintain Dynic Data Exchange Devices (DXD)
• Help maintain and upload document to Livonia Transmission Plant SharePoint site
• Setup and maintain OBL and Quarantine Scanner
• Scan for Viruses on Devices (DXD and Gauge PC)

Confidential

Network Support Technician / PC Technician

Responsibilities:

• Troubleshooting daily Computer and Network problem that a raised
• Reimage and Update computers and servers to be deploy on the company floor.
• Add users and computers to Active directory and assigning them to the proper group policy and access control.
• Installed and Upgrade varies Applications on Workstations
• Performed network-related Supporting tasks from Troubleshooting to management.
• Upgrade and Replace Workstation power supply, memory, CPU, motherboard and hard drive.
• Configure Windows Server from Domain Controller to an Email Server.
• Troubleshoot, installation, and management of Engineer Software and their licenses server that include AutoCad, SolidWorks, SpinFire, AutoForm, Unigraphics
• Created and Implement Security procedures and Acceptable User Policy for the company
• Setup, Configuring and deploying Cisco switch and router; Adding certain switch ports to different VLAN and add routes to Cisco router
• Support with daily Backup of the server from incremental (weekly) and Full on the weekend
• Gained expertise in setting up, deploying, and maintaining VOIP systems (Zutlys and 3COM phone system)
• Maintain VPN & Security Devices (Fortigate Security appliance)
• Setup and maintain Email systems (Clients and Server)
• Management and monitor the WI-FI infrastructure
• Monitor network traffic for bandwidth congestion / security issue (Wireshark, nmap)
• Used Vulnerability Scanner to see vulnerability in the network infrastructure (Nessus)

Confidential

Technical Solution Support

Responsibilities:

• Logs call records and assigns call types
• Troubleshooting daily Computer and Network problem that a raised
• Documents case resolution in computerized database
• Provides information and direction as required for simple problem resolution
• Troubleshoot Lotus Notes and VPN issue.
• Add users and computers to Active directory and assigning them to the proper group policy and access control also with resetting user Active directory password.
• Add and support user Map Drives and Printers on the user workstation

Confidential

Technical Support Representative

Responsibilities:

• Logs call records and assigns call types
• Troubleshooting daily Computer and Network problem that a raised
• Documents case resolution in computerized database
• Provides information and direction as required for simple problem resolution
• Supports specified, limited line of technical products using defined problem solving methodology

Confidential

Ground Support Technician

Responsibilities:

• Deployed and setup new Printers and computers to classrooms around the school
• Support with Help desk tickets to manage number of computer related issue.
• Installed and Upgrade varies Applications on Workstations
• Troubleshooting daily Computer and Network problem that a raised
• Took inventory of the number computer systems deployed in the school