SUMMARY:

I have over 30 years of progressively increasing responsibility in information technology. My career path includes positions of Data Center Operator, Programmer Analyst, Business Systems Analyst, Database Administrator, Network Administrator, IT Operations Manager, and Department Director. Strong practical knowledge and understanding of the concept that IT is a service department and its worth solely determined by the service it provides to its customers.

TECHNICAL EXPERTISE:

• Cobol 74
• VBA
• VB .NET
• Confidential Visual ERP
• SAP
• Syspro ERP
• Misys Manufacturing
• QuickBooks
• Epicor E10
• Confidential Access Control
• VoCollect
• Labelview Label Software
• Cymphonix Network Analyzer
• Barracuda Spam and Anti - Virus Firewall
• Dell SonicWALL Firewall
• Mitel 3300 Phone Systems
• Dell AppAssure Backup/Recovery
• Spiceworks Helpdesk
• Windows Server
• MS Windows (3.1 - 10)
• Unisys MCP/AS
• PICK (D3)
• SCO Unixware
• Unix System V
• MS SQL Server (2000-2016)
• DMSII
• MS Access (97-2012)
• ERP
• Disaster Recovery
• EDI
• HIPAA
• SQF
• HACCP
• Lean Six Sigma/Continuous Improvement
• PCI
• Virtualization

PROFESSIONAL EXPERIENCE:

Confidential, New Kensington, PA

Manager, Global Information Technology

Responsibilities:

• Charged with overall responsibility for electronic systems at five (5) physical locations located
• Responsible for budget, staffing, capacity planning, forecasting and application programming and support responsibilities to include licensing of all software and hardware products.
• Approximately 250 A/D users’ worldwide running a combination of premise based MS Office and Office 365.
• Responsible for Telecom and VPN connectivity between sites.
• Responsible for Disaster Recovery/Business Continuity policy and procedures.
• Confidential runs disparate ERP systems at all of its locations, including Dataflo (Epicor), Sage, and BlueLink ERP. Recently led a project to select a global ERP system for all Confidential companies worldwide. We selected Epicor E10 utilizing Engleman & Associates “SoftSelect” methodology.

Confidential, Harwick, PA

IT Operations Analyst/Business Systems Analyst

Responsibilities:

• Perform the role of Business Systems Analyst
• Work with end users to identify Process Bottlenecks.
• Develop process flow maps using MS Visio.
• Work with IT Director to automate sometimes decades old manual processes.
• Test, debug, and implement solutions using Confidential Infinium ERP software.
• Implemented Dell AppAssure backup/recovery software.
• Implemented Webdocs for Windows Document Management System from Help Systems/RJS Software.
• Implemented browser based data collection tool called Webforms for Windows using Infopath 2013 and Visual Studio (C#).
• Perform SQL DBA duties for CRM and Finance reporting packages ( Confidential PM 10).

Confidential, Mercer, PA

Regional IT Director

Responsibilities:

• Led a continuous improvement payroll project to improve the way Mercer recorded time cards and processed incentive pay for hourly employees. The new process saved, or more realistically reallocated, the payroll department 25 hours per week of labor required to process union time cards.
• Led access control/surveillance/ Confidential project to provide better security at three plant sites. Developed the RFP, selected vendors (including electrical contractors), and presented the project plan to our union representatives. I was PM on implementation of the systems, which included presentations to the union representatives (Steelworker & Iron Worker).
• Led a project to implement Misys Manufacturing planning engine at the Mercer facility. We implemented a Quickbooks Connector to provide access to firm sales orders and forecast orders. The new MRP procedure went live in July 2014 and reduced the daily MRP process from 4 hours per day to approximately an hour per day.
• Led a project to implement IP phones at three locations. The system consisted of Mitel 3300 MCD Phone System supporting approximately 150 phones. The project included all new CAT6 cabling, as well as switching equipment, and MPLS connectivity between physical locations.
• Responsible for budget, staffing, capacity planning, forecasting and application programming and support responsibilities to include licensing of all software and hardware products.
• Active Directory: Approximately 150 A/D users running MS Office, Google Mail, file sharing & print.
• Connectivity: MPLS network between Mercer (two locations), Wheatland, and Meadville. We used Citrix VDI to standardize user desktops across the WAN.

Confidential, Memphis, TN

IT Manager

Responsibilities:

• Hands on IT Manager charged with overall responsibility for electronic systems including, but not limited to:
• Grace Medical ran their business on a VBA/MS Access legacy Application. Eaglevision ran their business on Visual ERP from Confidential . I led a project to “re-implement” Visual ERP, migrating from version 6.5 to version 7, and implemented multi-company ERP functionality. At the conclusion of the project we retired the legacy VBA application, and both companies ran Visual ERP.
• Active Directory - approximately 60 AD users with support for file & print, MS Office, MS Exchange, labeling, and specialty COTS software for the machine shop. We used anti-spam services from Barracuda Networks.
• Led a project to select and implement access control security and building surveillance systems and services from Confidential ..
• Snapshots of critical system were taken each hour, and the snapshots were rolled up daily and sent offsite to a secure telecom facility in Kansas City.
• Responsible for telecom (desktop phones and mobile devices.
• Responsible for budget, staffing, capacity planning, forecasting and application programming and support responsibilities to include licensing of all software and hardware products

Confidential, Jeannette/Mount Pleasant, PA

IT Director

Responsibilities:

• Hands on (working) IT Director responsible for all systems (distribution, POS, D/R), budget, staffing, capacity planning, and application programming (in-house and 3rd party).
• Participated in VoCollect implementation used primarily for automating order selection (picking) processes. VoCollect works in conjunction with MS SQL Server (v 2005). Created custom queries and stored procedures to retrieve data used for performance analysis.
• Responsible for Disaster Recovery/Business Continuity initiatives. Completed a D/R project replicating distribution system data from the corporate office to a backup system located in the plant across a MPLS backbone.
• Responsible for telecom (IP and analog). DeLallo used Cisco Unified Communications software and Cisco 7900 series phones at the corporate headquarters.
• Responsible for POS system at the retail store. Responsible for server hardware & software, lane hardware & software, item master/pricing/costing, and end-user training. System is a .Net application from IBM called “SurePOS” utilizing MS SQL Server as the backend database.
• Responsible for local area network at four physical locations in three states. DeLallo IT supported approximately 100 AD users. DeLallo used Cymphonix products to monitor bandwidth utilization and to shape network traffic. Remote users accessed the LAN via Cisco VPN.
• Responsible for maintaining.
• Responsible for managing a hosted BBx application running on SCO Unix platform.
• Custom programming with MS Access 2003 & 2007.
• Created custom application to aid in updating costs in POS system with data from legacy BBx application.
• Responsible for software licensing and compliance on the following products:
• MS Windows
• SCO Unix & BBx
• MS Office
• Symantec Anti-Virus
• Microsoft SQL Server (VoCollect)

Confidential, St. Joseph, MO

Director, Information Services

Responsibilities:

• Hands on IS Director charged with overall responsibility for all electronic systems including ERP (SAP). Responsible for budget, staffing, capacity planning, forecasting and application programming and support responsibilities.
• Led the successful migration and conversion of 30 remote processing centers as well as the corporate office from legacy systems to SAP running MS SQL Server (v 2005) as the backend database. Worked with many 3rd party SAP consultants to ensure projects were completed on schedule in order to meet tight implementation deadlines.
• Create and maintain E-commerce portals for high-profile customers such as Kohl’s, Cabelas, and Penske Service Centers
• Hillyard Company-wide intranet
• Performed the role of SQL Server DBA for our web development team (architect, performance, custom queries, and stored procedures).
• Managed a team of four network professionals responsible for maintaining a Windows wide-area network consisting of 18 servers in St. Joseph, MO and 22 remote servers located throughout the country. The remote servers communicated back to the host via MPLS network and locations were scattered from Los Angeles, CA to Manchester, NH and many points in between.
• Implemented and managed help-desk and trouble-ticket system using Helpstar software to track problems and timeliness of resolution back to the customer.
• Maintained relationships with the following vendors to ensure products and services were delivered on time and as close to on budget as possible: