Systems Administrator Resume
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Houston, TX
SUMMARY:
- Comprehensive Systems Administrator capable of undertaking multiple tasks while maintaining attention to detail and reliability to complete problems in a timely manner.
- Possess knowledge in multiple operating systems and troubleshooting techniques in order to maintain a stable work environment and provide quality customer service.
- Extensive knowledge and use of Active Directory and user identity management within a corporate network.
- Operates with a strong sense of urgency and provides effective communication. Fluent in Vietnamese.
TECHNICAL PROFICIENCIES:
Windows XP Vista 7 8 10 Windows Server 2012 MAC OS Microsoft Office Suite Microsoft 365 Dreamweaver Linux SQL Server Ubuntu Java C++ Virtual Machines RAID PXE SAP TCP/IP Bit Locker SCCM Windows Powershell Active Directory Cyber Security Virus Removal Data Recovery and Storage
PROFESSIONAL EXPERIENCE:
Confidential, Houston, TX
Systems AdministratorResponsibilities:
- Completed P.C. refresh project among in house staff and off site users with older equipment towards end of warranty
- Imaged new desktops and laptops using a network image and prepared them to be deployed
- Remote support, software installation and data transfer over company network
- Managed Bit Locker encryption project with administration console and Windows Powershell
- Created and addressed trouble tickets using BMC Remedy
Confidential, TX
Associate IS Operations
Responsibilities:
- Supported many high level executives directly as well as on - call support outside of working hours remotely.
- Facilitated large audio and visual conferencing with management across several divisions in multiple countries.
- Performed troubleshooting and maintenance of computer systems, hardware, peripherals, and telephony.
- Supported oil and gas software Petrel, Landmark, Petroleum Experts among others.
- Completed system upgrades and refreshes on desktops, laptops, tablets and iPhones
- Installed and supported proprietary software used locally as well as Citrix based applications
- User identity management through Active Directory and proprietary software
- Maintained communication and met with third party vendors
Confidential, Houston, TX
Microcomputer Analyst
Responsibilities:
- Supported the Confidential Controller directly as well as the executive staff
- Maintained all users computers and peripheral equipment in the Controller’s office
- Provided desktop support for users using Windows server and active directory
- Implemented and support internal audit software
- Assisted other departments city wide with mapped connection to finance server
- Maintained user databases and backup servers
- Configured SAP
- User Identity management and access permissions and restrictions
Confidential, Houston, TX
P.C. Quality Engineer
Responsibilities:
- Implemented and assisted with designing portions of quality requirements, processes and practices into the development and continuous improvement of products
- Reported and charted data of components to identify trends and issues through troubleshooting and debugging
- Root cause analysis, development and implementation of solutions
- Imaged laptops with factory operating system packages through the internal network
Confidential, Houston, TX
Systems Administrator
Responsibilities:
- Software installation and update management
- Hardware troubleshooting, replacement and upgrading
- Server and wireless network setup, VoIP connections, network printing
- Network patch panel installation and network cable drops
- Managed IT projects and computer maintenance for small business owners
- Setup network security parameters and user restrictions, active directory and group policies
- Data recovery, backup and migration between operating systems
- Cyber security, virus prevention and removal
Confidential, Houston, TX
IT System Support Specialist
Responsibilities:
- Server and software management, desktop support, network setup and installation
- Microsoft Outlook configuration on desktops and smart phones
- Computer imaging and cloning
- Laptop failure troubleshooting and repair
