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Systems Administrator Resume

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Houston, TX

SUMMARY:

  • Comprehensive Systems Administrator capable of undertaking multiple tasks while maintaining attention to detail and reliability to complete problems in a timely manner.
  • Possess knowledge in multiple operating systems and troubleshooting techniques in order to maintain a stable work environment and provide quality customer service.
  • Extensive knowledge and use of Active Directory and user identity management within a corporate network.
  • Operates with a strong sense of urgency and provides effective communication. Fluent in Vietnamese.

TECHNICAL PROFICIENCIES:

Windows XP Vista 7 8 10 Windows Server 2012 MAC OS Microsoft Office Suite Microsoft 365 Dreamweaver Linux SQL Server Ubuntu Java C++ Virtual Machines RAID PXE SAP TCP/IP Bit Locker SCCM Windows Powershell Active Directory Cyber Security Virus Removal Data Recovery and Storage

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Systems Administrator

Responsibilities:

  • Completed P.C. refresh project among in house staff and off site users with older equipment towards end of warranty
  • Imaged new desktops and laptops using a network image and prepared them to be deployed
  • Remote support, software installation and data transfer over company network
  • Managed Bit Locker encryption project with administration console and Windows Powershell
  • Created and addressed trouble tickets using BMC Remedy

Confidential, TX

Associate IS Operations

Responsibilities:

  • Supported many high level executives directly as well as on - call support outside of working hours remotely.
  • Facilitated large audio and visual conferencing with management across several divisions in multiple countries.
  • Performed troubleshooting and maintenance of computer systems, hardware, peripherals, and telephony.
  • Supported oil and gas software Petrel, Landmark, Petroleum Experts among others.
  • Completed system upgrades and refreshes on desktops, laptops, tablets and iPhones
  • Installed and supported proprietary software used locally as well as Citrix based applications
  • User identity management through Active Directory and proprietary software
  • Maintained communication and met with third party vendors

Confidential, Houston, TX

Microcomputer Analyst

Responsibilities:

  • Supported the Confidential Controller directly as well as the executive staff
  • Maintained all users computers and peripheral equipment in the Controller’s office
  • Provided desktop support for users using Windows server and active directory
  • Implemented and support internal audit software
  • Assisted other departments city wide with mapped connection to finance server
  • Maintained user databases and backup servers
  • Configured SAP
  • User Identity management and access permissions and restrictions

Confidential, Houston, TX

P.C. Quality Engineer

Responsibilities:

  • Implemented and assisted with designing portions of quality requirements, processes and practices into the development and continuous improvement of products
  • Reported and charted data of components to identify trends and issues through troubleshooting and debugging
  • Root cause analysis, development and implementation of solutions
  • Imaged laptops with factory operating system packages through the internal network

Confidential, Houston, TX

Systems Administrator

Responsibilities:

  • Software installation and update management
  • Hardware troubleshooting, replacement and upgrading
  • Server and wireless network setup, VoIP connections, network printing
  • Network patch panel installation and network cable drops
  • Managed IT projects and computer maintenance for small business owners
  • Setup network security parameters and user restrictions, active directory and group policies
  • Data recovery, backup and migration between operating systems
  • Cyber security, virus prevention and removal

Confidential, Houston, TX

IT System Support Specialist

Responsibilities:

  • Server and software management, desktop support, network setup and installation
  • Microsoft Outlook configuration on desktops and smart phones
  • Computer imaging and cloning
  • Laptop failure troubleshooting and repair

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