Technical Services Lead Engineer Resume Norwalk, CT - Hire IT People

SUMMARY:

IT Professional with over 15 years in the field.
Experienced in configuring, monitoring, upgrading and maintaining systems hardware, software and virtual infrastructures.
Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system - level issues.
Highly motivated systems administrator offering hands-on experience in a Windows/Linux hybrid environment.

TECHNICAL PROFICIENCY:

PROFESSIONAL EXPERIENCE:

Technical Services Lead Engineer

Confidential, Norwalk, CT

Responsibilities:

Provider of comprehensive backup, recovery, and business continuity solutions.
Lead a three member IT team in configuring, troubleshooting and maintaining Linux and Windows infrastructure.
Facilitated interviews for additional team members.
Created and updated VMs for Windows domain controllers, DNS, DHCP, Windows Update Services, and Wireless authentication.
Implemented new ubuntu KVM hosts in 4 remote sites. Managed Office 365 and Google Admin accounts.
Established o365 sandbox accounts for sales engineers.
Helped Tech Support team decrease VMware related incident times (by 15%) by building VMware test environment for them.
Allocated resources and privileges to techs for use in their training regimens.
Improved core system uptime to 99.9% availability (up from previous high of 97.5%) by Re-distributing VMs holding all domain controllers across new KVM servers to load balance and reduce single points of failure.
Helped 2 jr admins establish goals, track progress, and meet SLAs.
Trained my 2 help desk people about Windows 2012 DHCP, DNS, Active Directory management, and basic shell scripting.

Jr. Systems Administrator

Confidential, New Britain, CT

Responsibilities:

Founded in 1924. A full service transportation company.
5 servers managed by my team.
Responsible for the network, server, and desktop uptime for 10 remote sites.
Troubleshot issues with VPN, LAN/WAN, Wireless, Smartphones, MacOSX, Linux POS systems, VMware hosted Citrix servers, and maintained backups.
Saved bus technicians hours of time by automating report generation and inventory alerts with linux shell scripts and SQL queries.
Implemented a change management review process for any and all infrastructure changes.
Saved team members gas and time by implementing a remote support solution with Confidential .
Upgraded all linux POS systems, patched and maintained. Performed backups and restores.

Systems Engineer

Confidential, Shelton, CT

Responsibilities:

A managed solutions provider focusing in hardware, storage, and virtualization solutions. 200 employees.
Multiple clients, 25 servers managed by my team.
Performed server hardware upgrades for multiple clients.
Monitored server traffic and performance.
Helped desktop team with machine rollouts.
Maintained Active Directory and VMware.
Lowered power costs and freed up rack space by Using VMware P2V to convert 10 servers from bare metal to virtual.
Saved 1 week of man hours for the desktop team by automating cloning procedure with batch files.

IT Consultant

Confidential, New Haven, CT

Responsibilities:

Setup LAN/WLAN solutions.
Monitored backups.
VMware implementations, Troubleshot Windows and MACOSX issues.
Boosted productivity by 5% per client by automating simple tasks through macros and scripts.

IT Change Coordinator

Confidential, Lakeland, FL

Responsibilities:

Boosted productivity by 10% per change coordinator by automating document generation tasks through sql and MS Access macros and scripts.
Saved the company thousands by working with release leads to retest their changes prior to rolling out a 10 store POS upgrade.
Testing a 3rd time uncovered a bug in the code that endangered user security.

Systems Analyst

Confidential, Orlando, FL

Responsibilities:

Worked as a project lead for multiple enterprise wide projects in a matrix enterprise environment.
Managed a team including the senior project engineer, server administrators, desktop techs, vendor consultants and technicians.
Decreased ticket counts for server and desktop teams by 10% by managing LANDESK implementation project.
Desktop deployment times were greatly reduced. Server updates streamlined. Software installations automated.
Assisted in achieving compliance with SOX and ITIL standards by working with Change Management team to document all procedures and SME approvals of all infrastructure changes.