System Support technician Resume

SUMMARY:

Information Technology Specialist.
Eighteen years providing technically competent IT customer service and organizational leadership across a wide spectrum of IT needs for corporate officers and staff.
Seeking a greater challenge, particularly in such topics as Data Reconstitution (Forensics), Network Maintenance and Security, Multiple platform operating systems (Windows 7, Linux Ubuntu, UNIX Sun, and Mac OS X) environments and Network Security Compliance.
Effective oral and written communications, able to explain technical issues to non - technical personnel
Seasoned supervisor of walk-in Lab center dealing extensively with host company personnel; junior staff trainer
Preferred technician for 2 Vice Presidents and corporate Officers handling difficult problems, technical and non-technical
Research and analytical skills match rapidly changing technologies.
Successful at establishing rapport with co-workers and supervisors
Committed to professional development of self and team via requiring attention to details of procedures and actual repairs performed by team members
Able to work in fast paced environment.

SKILLS AND ABILITIES:

EMPLOYMENT HISTORY:

Confidential

System Support technician

Responsibilities:

Imaged/Re - imaged and specially configured Windows 7 & 10 desktop environments for entire local operation via SCCM/VMWare Horizon Client
Supported software packages such as ADP, Cat2, for plant Admin and processing areas.
Maintained, programmed, calibrated and repaired specialized weighing scales and hand-held scanner guns.

Confidential

Hardware/Software Compatibility Tester

Responsibilities:

Hardware and software ( Confidential ) viability testing for electronic health records system upgrade.
Equipment repairs/replacement, inventory control and network restructuring.
Help Desk support (Tier3) using RemedyForce.
Floor-mapped resources; deploy and install Dell and HP Thin Clients, Dell laptops and towers, HP printers, Fujitsu scanners, Elo touch screens, DataLogic bar-code scanners, punch-downs in networking closets, often under operating room conditions. Software patch upgrades for various systems utilizing Windows 7 OS.
Supported logistics operations in warehouse environments, maintaining and prepping (palleting, shrink-wrap, etc.) of stock for transport to onsite work locations.

Confidential

Technical Consultant

Responsibilities:

Confidential

Desktop Support Analyst

Responsibilities:

Tier 2 and 3 support to over 1,000 users, including overseas locations via supported service ticket software (Vantive, S3 and ServiceNow)
Imaging via Ghost and configuration of desktop and laptop units, PC and MAC’s, with special emphasis on using VMWare on Macs to simulate Windows 7 environments and enable use of MS Office on MAC platform
Instrumental in BAH/IRS RedHat Linux Project in installing/configuration of workstations and servers due to personally acquired knowledge of Linux OS.
Created and administered user accounts, mailboxes, print queues, security and distribution through both Novel and Active Directory
Worked New Hire onboarding and employee termination process in accordance with established security policies.
Remotely assisted users with Windows Remote Desktop, VNC and Bomgar; experienced in use of TeamViewer.
Resolved issues by researching COTS software not incorporated into image and suggesting additions to image after thorough testing.
Installed and maintained anti-malware software, service packs, patches, anti-virus updates, etc.
Used forensic software to recapture missing data from damaged storage media
Troubleshot printers, network infrastructures and Avaya phone systems
Recommended hardware and software purchases
Managed asset inventory and deployed desktop images to end users
Created how-to manual with screenshot illustrations to assist Printshop
Developed software toolkit and distributed it to all technicians.
Repaired, imaged and re-imaged recycled systems.