TECHNICAL EXPERTISE:

Application Software: MS Office 2010, 2013 MS Office 365, MS Active Directory, MS Exchange 2010, 2012, Cisco IOSGFI Faxmaker, DVS Analytics Encore, Cisco WebEX

Operating Systems: Centos v7, Ubuntu Linux, Windows 7,10, MS Server 2008, 2012

Communications Protocols: TCP/1P. UDP, SIP, RTP, DHCP, DNS

Routing Protocols: OSPF, EIGRP, BGP, MPLS

SNMP Tools: Nagios, OPManager,Cisco Prime, Scrutinizer, CA - Wily- Introscope CA-eHealth, CA-Unicenter, Netcool, Confidential, Solarwinds

Test Equipment: WireShark sniffer, iPerf, Nmap-Zenmap, SSIDER,Tempo Side KickT-BERD, Fluke MicroScanner & IntelliTone Pro Probe

Communications Equipment: Direct X5, Confidential -625,Cisco routers ASR 1006 2911,2811,7304,ISR 4431 Cisco switches 6509, 4507, 3850 3750,3560 ME 3400, 2950Cisco 1310 WAP/Bridge, Motorola CanopyNEC PBX SV8500,SV8300,NEC2000,Asterisk PBXAdtran routers 3448, 924, Adtran, NetVanta 1234 PoE, Adit 600, Linksys ATA, Polycom VTC, Cisco VTC, EX 90, Dialogic SBC, Ingate Siparator 19

WORK EXPERIENCE:

Confidential, Langhorne, PA

Sr. VoIP Network Engineer

Responsibilities:

• Administer and architect network infrastructure, on Cisco Routers, Session Border Controllers and Cisco IOS Switches for a Internet Telephony Service Provider Confidential at Collocated Data Centers in Philadelphia and Bergen New Jersey.
• Test, build and maintain an advanced data and voice network Cisco IOS platform.
• Thorough understanding of WAN services ie. ISP transit and ISP last mile access circuits and technologies including MPLS, BGP EIGRP, OSPF, SIP
• Troubleshoot network, configuration, and connectivity issues related to VoIP services runing on Cisco's IOS platform
• Escalates communications problem with telecom carriers, escalating with internet service providers, and handling all escalations from Tier 1.
• Have a working knowledge of the following technologies DNS, DHCP, ACL's, IP Prefix lists. VPN, VLAN, STP
• Monitor Confidential United's Network Intrastructure, Network elements and Production and Development Servers using Zenoss core.
• Perform VoIP Monitoring and management with Oracle Communications Operations Monitor.

Confidential, Ridley Park, PA

Network Technician

Responsibilities:

• Monitors Network Elements in Boeing's Ridley Park Facility using HP Network Node Manager.
• Uses HP Service Manager for incident and service request management.
• Analyzes and troubleshoots (break/fix) level 2 technical problems or issues.
• Rack/stack Cisco routers/switches. Network appliances. Commission and decommission network equipment. Removes old network devices and associated cabling and cross-connects
• Installs initial operating configuration on Cisco 6509, 4507, 3560, 3750 IOS switch's
• Responsible for Inventory control, Reverse logistics and RMA's

Confidential, Wilmington DE

Telecommunications Technician

Responsibilities:

• VOIP PBX administration, Moves-Adds and Changes on NEC/SV8500/8300 VOIP PBX’s for VOIP and SIP softphones and mobile cell devices.
• Maintain core local area network (LAN) and access layer voice/data on cisco layer2/3 IOS switches
• Responsible for MDF, IDF cross connects, Cat5/Cat6 cable plant and fiber optic infrastructure
• Interface with Confidential, Phone Vendors and Data Vendors for the installation and repair of data T1/PRI, SIP Trunks, MPLS, Metro-Ethernet and POTS circuits, Rack/stack Configure Cisco IOS on Cisco routers/switches,.
• Call Center Support. VoIP, IVR, ACD, call/desktop recording with DVS Analytics Encore.
• Verizon Enterprise/Network Tools/ Inbound Toll free number Management.
• Administration/Operational Support on the following unified collaborative systems; VTC on conference room/desktop/mobile platforms. Efax/GFI Faxmaker, Cisco WebEX/Audio, Encore/ DVS Analytics conferencing/Desktop sharing, Unified Messaging support on MS Office 365 Exchange
• Monitor service desk tickets for issues and requests for voice/data communications issues.

Confidential

VSAT Engineer/Network Administrator/IT Support

Responsibilities:

• VSAT Terminal operations and maintenance.
• Responsible for network administration on Cisco routers, Cisco Switches, ASA security appliances, 2.4-5 GHZ WAP/Bridges, Cisco VoIP telephone systems. Cat 5/6 cable installation and maintenance.
• Monitor WAN & LAN with SNMP network monitoring tools .
• Maintain WAN and LAN topology documentation e. Confidential . Visio network diagrams
• Client facing desktop support 500 laptops, desktops and 1500 contractors.
• Service Desk technical support, enterprise software installation & support, MS active directory user account administration, new computer system imaging, join client computers to MS active directory domain, support Install and configure network printers.
• Responsible for IT asset inventory control.
• Monitor DynCorp's Trouble Ticket reporting system for IT issues & user generated service requests.

Confidential, Wilmington, DE

Telecommunications Engineer

Responsibilities:

• Responsible for telecommunications equipment adds moves and changes.
• Fault isolates PBX Voice and Ethernet connectivity problems on inside and outside cable plant for DuPont’s manufacturing plant and Office environments.
• Provided smart hands on support on Cisco devices as directed by network engineering support.
• Provides 24x7 on call support for voice and data connectivity problems for DuPont’s voice and data campus area network.
• Monitor DuPont’s Remedy Help Desk/Trouble Ticket system to track problems.

Confidential

Network Engineer

Responsibilities:

• VSAT Terminal operations and maintenance
• Maintained/monitored a WiMax (Redline) 2.4 GHZ RF backhaul network for an Internet Service Provider on Kandahar Air Field (ISAF).
• Responsible for configuration/commissioning and troubleshooting of layer 2 & 3 network devices i.e. Redline Subscriber Stations, MikroTik routers, Cisco switches and WAP’s.
• Administered Ubuntu Linux and MS 2008 servers- Radius, DNS, DHCP.

Confidential, Wynnewood, PA

Field VOIP Engineer

Responsibilities:

• Implemented and provided technical support for legacy and enterprise voice systems TDM and Hosted VoIP systems for a local Philadelphia CLEC.
• Configure/commission & perform for break / fix maintenance on voice channel banks, POE Switches VoIP Integrated access devices (IADs) Adtran 900, Cisco ME 3800 POE Switches, Adtran NetVanta 1234 POE, VoIP terminal adapters,, digital cross connects, TDM-mux’s
• Install and configure Polycom Soundstation VOIP telephones.
• Provision Moves, Adds, Changes (MAC) using MetaView on a Class 5 softswitch/Metaswitch.
• Test and Turn up T1/DS1 Circuits, POTS. Perform Head to Head BERT Testing,with Confidential 's, inside and outside cable plant installation and maintenance(Cat3 & Cat 5/6), voice and data (66 & 110 block) cable terminations, cross connects and Dmark extensions.

Confidential, Trenton, NJ

Field Technical Support Analyst

Responsibilities:

• Imaged Panasonic Tough Book Confidential mobile data terminals using Symantec Ghost for Confidential & Confidential ’s Trenton Gas and Appliance Service Division
• Used HP Alteris and HP Openview Radia Software Manager to download and distribute software updates to the Panasonic Tough Book Confidential mobile data Configured SAP MI client on the Panasonic Tough Book Confidential mobile data terminals.
• Installed G3 modems on Panasonic Tough Book Confidential mobile data terminals.

Confidential, Blue Bell, PA

Network Engineer-Contract

Responsibilities:

• Provided 1st level network services technical support for Confidential production networks utilizing Confidential, CA-eHealth and NetIQ and escalated issues if necessary to the appropriate support groups for problem resolution.
• Responsible for network element change requests, device additions, changes and removals on monitored network devices on Confidential ’s managed network
• Generated trouble reports in Remedy’s Confidential for managed network elements and applications.

Confidential, Moorestown, NJ

Server Performance Engineer

Responsibilities:

• Monitored and fault isolated performance and availability of network and provisioning servers with Confidential network management tools CA-eHealth & CA-Wily-Introscope and identified network server performance degradation and potential network server system problems on distributed network servers and provisioning servers (Redhat Linux & Solaris) e. Confidential . DNS, DHCP, BEA Web Logic and J2EE.
• Escalated potential network service and applications system problems to the appropriate engineering and applications support groups for resolution.
• Performed root cause analysis on severity 1 network server outages.

Confidential, Horsham, PA

Network Engineer / Systems Administrator

Responsibilities:

• Monitored and fault isolated Confidential 's Global MPLS network using enterprise SNMP Tools; WhatsUp Gold, HP System Insight Manager, Concord eHealth and Cisco Works.
• Performed break / fix administration on Confidential 's production servers; HP Proliant, Cisco Routers and Switches in Confidential ’s data center.
• MS active directory user administration (account creation-password resets)

Confidential, Delran, NJ

Network Operations/PC support

Responsibilities:

• Supported Confidential ’s production scoring applications, client software, hardware, WAN and LAN networks.
• Integrated wireless access points and WLAN client computers into Confidential -McGraw Hills' LAN.
• Responsible for enterprise software installation and fault isolation, computer and printer support.
• Monitored Confidential - Confidential ’s Remedy’s Confidential Queue for user reported computer, enterprise software and network issues.
• Responsible for user administration (account creation-password resets) in Active Directory.

Confidential, Conshohocken, PA

Convention Associate-Consultant

Responsibilities:

• Set up Windows servers, desktops computers, and Tablet PCs on wired and wireless LAN networks for Astra Zeneca at pharmaceutical conferences across the United States and installed and supported enterprise and custom software.
• Provided end user technical support at pharmaceutical conferences.

Confidential, Wilmington, DE

Network Operations Technician

Responsibilities:

• Provided network/server infrastructure support for Confidential 's Data Center.
• Used network management tools to monitor and fault isolate network Cisco routers, switch and servers and application software
• VPN server user administration (account creation-password resets)
• Provide 2nd level network operations support for the Star Network’s ATM and POS network using network management tools, HP Openview and CA Unicenter to monitor and fault isolate managed network elements.
• Used subscriber profiles and Visio network diagrams to perform network problem analysis.
• Used remedy’s Confidential, to track and document customer problems, network issues .Protocol analyzers/sniffers and Crosstalk to fault isolate WAN communication system problems.
• Coordinate communications circuit outages resolution with Confidential and Confidential ’s

Confidential, Burlington, NJ

System Services Project Manager

Responsibilities:

• Responsible for technical project planning, coordination and implementation of computer network Infrastructure/systems.
• Coordinated weekly project status meetings with project stakeholders and implementation team members.
• Responsible for vendor and technical resource management.