SUMMARY:

• My specific objective is to assure that my knowledge and experience can be best utilized by my employer, to the benefit of the company’s objective and goals.
• I am an IT professional with extensive experience in server administration and support of information systems on multiple platforms.
• I have a proven track record for diagnosing complex problems and consistently delivering effective solutions.
• I am a quick learner that rapidly adapts to emerging technologies.
• Therefore, I value a position that can provide me with a challenge, and a bright future in network administration and engineering.

TECHNICAL SKILLS:

• Cisco Routers 1700, 2600
• Dell PowerEdge Servers 2500, 2950
• Dell Family Laptops, Inspiron, Latitude
• Dell Optiplex GX110,Gx270,GX620, GX745 Desktop PC’s
• Compaq DL380 DL360 ML370 ML530, HP Proliant DL380 File Servers
• HP Printers HP 4100N, and HP 4150TN
• Symantec End Point AV, PC Anywhere 12.0 MS Remote Desktop, VNC, Ghost Software 6.0 and 8.0, Remedy Ticketing System 5.1, Veritas BackupExec version 8.0 - 10.0, Symantec Backup manager, CA Entrust AV, McAfee antivirus, Citrix server 2000, Microsoft Office Suite 97- 07

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Support Analyst

Responsibilities:

• Daily LAN Administration and desktop support for JHU Carey Business Schools faculty and students.
• Active Directory and SCCM administration
• PowerShell Scripting
• MS Hyper - V Host and virtual server builds.
• Laptop imaging and operating system security updates.
• Application upgrades/updates via SCCM.
• Audio visual setup and testing for classrooms and other scheduled events.
• VTC setup and support.
• Other duties as assigned.

Confidential, Columbia, Md

Implementation Administrator

Responsibilities:

• Primary project and focus as member of implementation team performing database upgrades for major hospitality chains of hotels nationally and internationally.
• Respond to trouble tickets and resolve database related issues reported to tier 1 Helpdesk.
• Other duties as assigned.

Confidential, Baltimore, Md

Network Administrator

Responsibilities:

• Network operations administration for large wide area network.
• Monitoring and responding to trouble alerts for 40,000 nodes using HP openview and system management trouble ticketing system.
• Tier 1 phone support for incoming calls for all storm related outages and change management requests.
• Monitoring and Active Directory administration of virtual Windows 2003/2008 server farms from VMware esx 4.x console
• POC and coordination with telecom providers such as Confidential and Confidential & Confidential in circuit outages from troubleshooting to resolution.

Confidential, Suitland, Md

Sr. Network Administrator

Responsibilities:

• Daily administration of over 800 physical and virtual servers in a large and diverse environment using Active Directory and VMware Console.
• AD queries using PowerShell scripts.
• Resolution of tier 3 server related helpdesk trouble tickets, add remove user accounts, AD access rights, and group policy administration.
• Assigned special projects for software and security patch deployments.
• Decommissioning of old servers and VM builds.
• Editing and modifying login scripts with PowerShell
• Other duties as assigned.

Confidential, Washington, DC

Technical Lead / Sr. Network Administrator/Engineer

Responsibilities:

• Technical lead for Federal Motor Carrier Safety Administration and Network Engineering (FMCSA) LAN/WAN for Regional field Offices and Field Administrators. Oversee day to day LAN/WAN operations, i.e. troubleshoot connectivity issues, Windows Server 2003/2008 wellness, Active Directory, and DNS issues.
• Administer monthly server maintenance schedule, Backups for Domain Controllers.
• Serve as technical lead and supervisor for 12 field technicians posted in regional offices through out the U.S.
• Windows Server builds to include racking, installing, and configuring the servers.
• Router and switch configuration and troubleshooting
• Oversee special projects, server builds and deployments.
• FMCSA infrastructure change management liaison representing FMCSA for Confidential /OST managed Common Operating Environment.
• Created documentation for Windows Server 2008 installation procedures for servers deployed to FMCSA field offices.
• Currently provide IT support for the Eastern Service Center’s diverse environment, as well as escalated technical issues from the FMCSA field offices.
• Provide Technical recommendations and infrastructure planning in written and Oral formats, to diverse grade levels of my federal clients.
• Member of the change management approval committee for all internal LAN/WAN change requests.

Sr. Network Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Network server administration and tier III support for the Confidential .
• Responsibilities included Windows 2003 server builds and updates, active directory administration.
• Citrix server administration
• Creation of technical documentation for server and network configurations.
• Remote administration of PHMSA servers, switches and routers in regional offices.
• Create and maintain a working server images using Ghost software.
• Configure and maintain daily and monthly Backups.
• Created and maintained a working inventory database.

Systems Engineer

Confidential

Responsibilities:

• Responsibilities include daily administration of Dockets Management Systems Oracle 9.x database, MS Sequel Server user support for federal government dockets staff users
• Server builds, and administration of Windows 2k and 2k3 IIS Web servers.
• Support General Dynamic’s software development team with testing and implementation of ColdFusion MX applications.

Confidential, Baltimore, MD

Technical Support Lead

Responsibilities:

• Customer Support lead for staff of 6.
• Responsibilities include providing daily helpdesk reports to CTO and Network Infrastructure Manager.
• Handled escalated customer service related issues.

Confidential

Network LAN/WAN Manager

Responsibilities:

• Primary IT support for rapidly growing Avionics and radar testing engineering LLC
• Supported 160 + user Windows 2000 Pro workstations located in MD and DC offices
• Coordinated and migrated internet access from DSL to full T1 connection.
• Installation and administration of IMAIL email server.

Confidential

Technical Support Analyst

Responsibilities:

• Responded to trouble tickets for desktop,laptop application issues and peripherals.
• Imaging of latops using Symantec Ghost utils.
• Setup and configuration of Video Teleconferencing equipment.
• Other duties as assigned

Confidential, Woodlawn, Md

Network Security Administrator

Responsibilities:

• Weekly vulnerability scans of SSA WAN using GOLD DISK.
• Active Directory administration, user accounts.
• Server patch management.
• Escalated trouble tickets involving virus removal or workstation vulnerability scan breeches.

Confidential, Silver Spring, MD

Sr. LAN Administrator / Network Manager

Responsibilities:

• Supervised staff of 6 LAN administrators that were assigned to various branches of NWS headquarters.
• Daily administration of 700 user NWS LAN including Citrix Winframe server farm.
• Maintained application suite patches and upgrades.
• Documentation of Dial-in procedures and application Suite installation procedures for my staff and NWS user community.
• Responsible for Daily maintenance of cc:Mail Post Offices and generating and forwarding reports to the project COTR.
• Designated lead for remote dial-in configurations for NWS executive staff using Citrix Winframe 1.7, and cc:Mobile version 8.3 clients.
• Served as backup to Sr. Network Engineer in maintaining and administering CISCO 7000 routers and troubleshooting WAN related issues for the NWS/NOAA campus.
• LAN Administrator assigned to the Office of Meteorology.
• Primary PC support for 85 users and there office automation needs.
• Configuration and installation of PC hardware, software and network interface cards.
• Responsibility for planning, documenting, and implementation of all desktop application upgrades and migrations.
• Project lead for the development and implementation of MS Windows workstation platform for NWS headquarters.
• Secondary responsibility as technical administrator for cc: Mail Post Offices including database corruption repairs, daily monitoring of mail gateway activity, and reporting mail volume statistics.