PROFESSIONAL OBJECTIVE:

A position in the field of Information Technology, software management and development with an organization offering opportunities for professional growth and career advancement.

SUMMARY:

• Over twenty years of IT experience.
• Strong analytical, troubleshooting, and problem resolution capabilities.
• Demonstrated ability to manage multiple projects simultaneously and bring each to a successful completion.
• Excellent communication, interpersonal, and client relation skills.
• Great team player, works very well with all people

TECHNICAL SKILLS:

DEVELOPMENT: Visual Studio 6/97/2003/2005 , VB.NET, ASP.NET, ASP, Visual Basic 4/5/6, DAO, ADO, SQL, SQL*Plus, PL/SQL, SQL Talk, Oracle Developer 2000, Oracle Forms 6i, Oracle Reports 6i, Crystal Reports 4/5/6/7/8/9/10/11 , MS FrontPage, HTML, Java Script, XML, Lotus Script, R - Basic, Erwin, Visio

DATABASE: MS Access, MS SQL Server 6.5/7/2000/2005/2008/2012 , Oracle 7/8/8i/9i10g/11g, Advance Revelation, Thoroughbred Idol IV, Paradox, Dbase III/IV, TOAD

APPLICATION: MS Dynamic CRM 2011, Confidential Costpoint ERP, Confidential Time and Expense, Confidential Costpoint CRM, Confidential GovWin Capture Management, IBM Cognos BI and Impromptu, Unanet (Electronic Time Keeping System), PeopleSoft, Confidential 5.0/6.0, HEAT, Lotus Notes 4.6/5.0, SharePoint

NETWORKS: Windows 95/98/ME/XP/NT/2000/XP/ 2003/2008/2012 , Novell Netware 3.X/4.X/5.0

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Database Manager - MS Dynamics CRM Administrator

Responsibilities:

• Responsible for Microsoft Dynamics CRM application support and the MS SQL Server 2012 database.
• Developed customizations to entities, fields, forms, views, workflows and other objects.
• Developed custom Advanced Finds as well as custom and adhoc queries and reports using SSRS.
• Responsible for Application Security and User Access.
• Managed user support, Incident and Change Requests using SpiceWorks Help Desk Software.
• Worked closely with Vendor (Protech) reporting and managing cases through the Protech Customer Care Website.
• Ran Monthly Membership Renewal Billing Process.

Confidential, Front Royal, VA

Lead Software Engineer

Responsibilities:

• Responsible for financial applications support including Confidential Costpoint ERP 6.1 to 7.01, Confidential Time and Expense 8.2 to 9.0.1, Costpoint CRM 6.1/GovWin to Confidential Capture Management 7.4, Costpoint Enterprise Reporting (CER)/Cognos 8 to 10.2.2 and ProPricer 8.9 for Proposal Pricing and Cost Analysis.
• Administered user access and group security for Costpoint.
• Developed and modified custom Interfaces for Confidential, Purchase Order Printing and User Email Notification using Visual Basic, Crystal Reports, Oracle 10g, Oracle 11g and TOAD.
• Managed and answered User’s Questions, Incidents and Change requests on the EARS and ITSM Ticketing Systems based on the BMC Remedy Action Request System.

Confidential, Chantilly, VA

Financial Applications Administration and Support

Responsibilities:

• Responsible for financial applications administration and support including multiple instances of Confidential Costpoint 6.1, and Cognos 8 and 10.
• Administered User security for Costpoint and Cognos applications and Oracle SQL Servers.
• Developed, maintained and modified Cognos reports.
• Assisted users with questions and concerns about Costpoint and Cognos.
• Managed the requests and incidents for financial applications on the IT Helpdesk tool for Engility.

Confidential, Reston, VA

Database Administrator - Financial Applications Support

Responsibilities:

• Responsible for financial applications support including OnBase/ReqConnect, Confidential Costpoint, Confidential Time & Expense, Cognos 8.
• Maintained User security for applications and MS SQL Server, maintained and modified Cognos reports and Framework packages, developed custom SQL scripts Triggers, Stored Procedures.
• Developed SSIS Packages to move data between databases.

Confidential, Annapolis, MD

Programmer Analyst - Financial Applications Support

Responsibilities:

• Responsible for financial applications support including Confidential Costpoint, Confidential, Raiser’s Edge, ADP PC Confidential for Windows, Meeting Trac, Cognos Impromptu.
• Maintained User security, maintained and modified Impromptu reports and macros, developed custom SQL scripts and queries.
• Extracted Costpoint data from MS SQL and MS Access databases for the PeopleSoft ERP project.
• Developed SSIS Packages to move data between PeopleSoft and Webtel Personnel Directory

Confidential, Fairfax, VA

System Administrator

Responsibilities:

• Responsible for database administration of both Costpoint and Unanet running on MS SQL Server.
• Installed patches, fixes, upgrades, and maintained User security.
• Technical Lead on Costpoint upgrade from v4.0 to v.5.1.
• Developed and maintained MSD’s Business Intelligence (BI) website using Visual Studio, Crystal Reports and IIS.
• Developed and maintained ad-hoc reports on BI for Corporate Executives, Business Units Managers, and Staff.
• Used MS Access to develop databases for Records Management System (RMS) and Contracts Department to track and archive records.
• Responsible for SSRS report development for the National Do Not Call list and training FTC staff on Report Builder.

Confidential, Herndon, VA

System Administrator / CRM Engineer

Responsibilities:

• Responsible for administration of Confidential FrontOffice, a CRM application from Confidential Inc Confidential runs on Microsoft SQL Server or Dbase.
• Managed Confidential ’s (VG’s) client helpdesk.
• Developed reports using Crystal Reports and Confidential ’s report writing tool.
• Responsible for network administration.

Confidential, Arlington, VA

Consultant

Responsibilities:

• Responsible for development of reports for the Confidential ’s Emergency Management Center using Crystal Reports.
• The reports were customized to run on STROHL System’s Living Disaster Recovery Planning System ( Confidential ) using an MS Access database.
• Responsible for systems administration and customization of Confidential, the system was customized to meet Treasury’s needs for Contingency Planning.

Confidential, Herndon, VA

Senior Network Technician

Responsibilities:

• Responsible for development of a set of reports using Crystal Reports.
• The reports were for Thought Velocity’s Customer Relationship Management (CRM) system using Confidential 5.0/5.5 (dBase) and Confidential Front Office 2000 (SQL Server).
• Supported the technical needs of the company’s Herndon office.