SWITCHING SENIOR ENGINEER and Interconnection Coordinator Resume

SUMMARY:

Technical professional with international work history and 12+ years of excellence in the IT and Telecommunications industry.
Ability to convey complex, technical concepts into understandable language for non - technical people. In-depth experience in project management, performing cost analysis, training staff on operations, and developing standard operation procedures.
Deep knowledge of telecom and network protocols (SS7, ISUP, MAP, SIGTRAN, ISDN, CAP, INAP, Ericsson CS1+, SIP, RTP, TCP/IP, DNS, DHCP).
Experience with cloud platforms (Amazon, Microsoft Azure).
Consistent record of improving profit margin, seizing cost savings and securing customer loyalty.
Proven ability to perform well under pressure with excellent leadership, management, communication, analytical, and problem-solving skills.

TECHNICAL SKILLS:

Broad experience in GSM/WCDMA/LTE networks
PSTN Networks ( Confidential EWSD) Exchange Installation support and maintenance, as well as the installation of upgrade packages and patches on the live network nodes. Also, I have accomplished several projects based on Asterisk system (SIP based services solutions).
PC setup and installation, as well as PC assembling, troubleshooting.
Wired/Wireless Networks installation and administration.
Broad experience in supporting Windows Servers.
Tektronix k15 analyzer, WireShark, Tekelec tracing systems.
Experienced with Nortel, AVAYA centers.
Experienced with CYGOS testing environment (QA), quality assurance of voice calls and roaming services.
Experienced in HTML PHP and MySQL, JavaScript, Python.
Microsoft Windows operating systems including Server/2012 Server with Domain controller, Active Directory administration.
LINUX Experience (Debian, Ubuntu, CentOS)

PROFESSIONAL EXPERIENCE:

Confidential

SWITCHING SENIOR ENGINEER and Interconnection Coordinator

Responsibilities:

Successfully implemented “Roaming Steering” project on Starhome platform, which was aimed to optimize roamer distribution leading to cost saving.
Successfully implemented “Roaming HUB: project, consolidating roaming operations of all Confidential group into a single platform.
Achieved cost saving by developing “Collect Call” service .
Developed “Cell based emergency call” service (Asterisk, SIP) in assistance with Ministry of Healthcare, which helped customers to reach the nearest medical center in case of emergency.
Achieved cost saving, as well as increased income from roaming services by developing/implementing “USSD Callback” service.
Participated in “Voice Changer” service development (Asterisk, SIP).
Technical coordination for ADMS project. Project was aimed to integrate a platform that will detect the handset and sends the settings for data services.
Implementation of SIP function feature on Ericsson platform.

Confidential

MOBILE and PSTN network engineer

Responsibilities:

Successfully performed the upgrades of PSTN network of Armenia to Confidential equipment.
Successfully performed integration of new RSU (Remote switching unit) equipment.
Designed and integrated Confidential Integrated Services’ office network.
Organized multiple trainings for staff and for customer.
Managed LAN/WAN

Confidential

Computer Hardware, Software and Network Maintenance engineer

Responsibilities: