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General Services Administrator Resume

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PROFESSIONAL SUMMARY:

  • Performance driven Project Manager and Scrum Master. 15+ years’ experience managing and providing leadership to projects in Government, Manufacturing, Health Sciences and Oil and Gas.
  • Expertly drives projects to completion on time and on budget through effective communication, facilitation and coaching of Scrum teams.
  • Effectively manages risks and impediments through early identification and removal throughout the project lifecycle. Past projects include custom software development, COTS rollouts for Enterprise Content Management and Hospital Systems.
  • Excellent communicator can easily liaise with high profile clients, vendors and customers.

AREAS OF EXPERTISE:

  • Agile Scrum, Standups, Sprint Reviews, Retrospectives, Backlog grooming, Sprint Planning, Story estimating
  • Project Planning, Scheduling and Controlling
  • Strong background in SDLC gained from multiple software firms
  • Stakeholder and Client Management
  • Technical training, team coaching, sales enablement
  • New candidate recruiting eDiscovery, Records Management, Search, Content Management
  • Jira, MS Project
  • Alfresco, SharePoint, Hummingbird eDocs, IBM Content Manager
  • Alfresco Content Mold Manager
  • Alfresco Records Management RM102
  • Alfresco Workflow Activiti 101
  • SearchServer, MS Fast, MS
  • PMI - Project Management Professional (PMP)
  • Scrum Alliance - Certified Scrum Master (CSM)
  • Experience working with remote teams

EXPERIENCE DETAILS:

Confidential

General Services Administrator

Responsibilities:

  • Plan and manage Scrum ceremonies (Daily Standups, Backlog grooming, Sprint Reviews, Sprint Retrospectives)
  • Coach team members on Agile principles and methodology
  • Facilitate story development and selection for Sprint work
  • Manage Jira board
  • Manage Timeline and Implementation timeline and deployment checklist
  • Hold Stakeholder weekly implementation meetings
  • Write monthly status reports for GSA on behalf of Confidential
  • Develop and manage functional testing and User Acceptance Testing (UAT) for Alfresco
  • Configure Alfresco environment for multiple GSA regional
  • Develop and maintain Stakeholder relationships across all business units within GSA
  • Execute GSA wide requirements workshops for Alfresco Content Management
  • Develop Detailed Functional Analysis
  • Liaise with industry leading vendors to develop Analysis of Alternatives
  • Develop comprehensive solutions analysis report for General Services Administration for ECM Solution (strengths, weaknesses, benefits and implications)
  • Develop Vendor capabilities matrix

Confidential

Information Management Consultant

Responsibilities:

  • Lead Scrum teams to implement custom software solution
  • Lead implementation teams for COTS product rollout
  • Develop Project Plans
  • Facilitate Stakeholder Sprint Reviews
  • Hold weekly stakeholder status meetings with multiple clients
  • Track teams velocity and sprint progress through daily, weekly and monthly reports
  • Manage team member hours
  • Manage resources across multiple projects
  • Interview potential team members
  • Develop and execute onboarding techniques

Confidential

Systems Engineer/Sales Enablement

Responsibilities:

  • Monitor and support business units to facilitate task completion
  • Key liaison between technical resources, development team and client.
  • Generate daily, weekly and monthly status reports
  • Provide subject matter expertise to Global teams on how Confidential technology can solve common Document Management, Records Management and EDiscovery problems
  • Lead generation (attend trades shows, hold remote demonstrations, respond to RFPs)
  • Design custom demonstration environments
  • Hold Global Sales and Marketing webinars
  • Develop print and online marketing materials
  • Develop custom migration policies for SharePoint utilizing SharePoint quota limitations
  • Configure search across PST files and journal emails.
  • Develop retention periods for various types of data with multiple hold requirements.

Confidential

Business Analyst

Responsibilities:

  • Support multiple projects for Oil and Gas, State government Agencies
  • Design and document custom workflows
  • Design and deliver custom training
  • Develop and document records management file plan

Confidential

Systems Engineer

Responsibilities:

  • Deliver product demonstrations both remote and onsite to support sales opportunities
  • Design, Prepare and deliver end user training materials
  • Develop custom workflows using Visio and PowerPoint

Confidential

Systems Engineer

Responsibilities:

  • The key contact point with technology partners for Custom Confidential software integration;
  • Support Sales product demonstrations (onsite, trade shows and webinars)
  • Develop Statement of Work
  • Install and configure software

Confidential

Software Specialist

Responsibilities:

  • Provided application support for Confidential business applications
  • Develop and delivered in-house training for business applications
  • Managed helpdesk team

Confidential

Training Coordinator

Responsibilities:

  • Install and configure patient care systems using MUMPS and early versions of HL7
  • Patient Care Hospital projects: Peel Region Hospital Toronto; Labrador City Hospital, Newfoundland; Sioux Sainte Marie & Plummer hospitals, Ontario

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