General Services Administrator Resume
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PROFESSIONAL SUMMARY:
- Performance driven Project Manager and Scrum Master. 15+ years’ experience managing and providing leadership to projects in Government, Manufacturing, Health Sciences and Oil and Gas.
- Expertly drives projects to completion on time and on budget through effective communication, facilitation and coaching of Scrum teams.
- Effectively manages risks and impediments through early identification and removal throughout the project lifecycle. Past projects include custom software development, COTS rollouts for Enterprise Content Management and Hospital Systems.
- Excellent communicator can easily liaise with high profile clients, vendors and customers.
AREAS OF EXPERTISE:
- Agile Scrum, Standups, Sprint Reviews, Retrospectives, Backlog grooming, Sprint Planning, Story estimating
- Project Planning, Scheduling and Controlling
- Strong background in SDLC gained from multiple software firms
- Stakeholder and Client Management
- Technical training, team coaching, sales enablement
- New candidate recruiting eDiscovery, Records Management, Search, Content Management
- Jira, MS Project
- Alfresco, SharePoint, Hummingbird eDocs, IBM Content Manager
- Alfresco Content Mold Manager
- Alfresco Records Management RM102
- Alfresco Workflow Activiti 101
- SearchServer, MS Fast, MS
- PMI - Project Management Professional (PMP)
- Scrum Alliance - Certified Scrum Master (CSM)
- Experience working with remote teams
EXPERIENCE DETAILS:
Confidential
General Services Administrator
Responsibilities:
- Plan and manage Scrum ceremonies (Daily Standups, Backlog grooming, Sprint Reviews, Sprint Retrospectives)
- Coach team members on Agile principles and methodology
- Facilitate story development and selection for Sprint work
- Manage Jira board
- Manage Timeline and Implementation timeline and deployment checklist
- Hold Stakeholder weekly implementation meetings
- Write monthly status reports for GSA on behalf of Confidential
- Develop and manage functional testing and User Acceptance Testing (UAT) for Alfresco
- Configure Alfresco environment for multiple GSA regional
- Develop and maintain Stakeholder relationships across all business units within GSA
- Execute GSA wide requirements workshops for Alfresco Content Management
- Develop Detailed Functional Analysis
- Liaise with industry leading vendors to develop Analysis of Alternatives
- Develop comprehensive solutions analysis report for General Services Administration for ECM Solution (strengths, weaknesses, benefits and implications)
- Develop Vendor capabilities matrix
Confidential
Information Management Consultant
Responsibilities:
- Lead Scrum teams to implement custom software solution
- Lead implementation teams for COTS product rollout
- Develop Project Plans
- Facilitate Stakeholder Sprint Reviews
- Hold weekly stakeholder status meetings with multiple clients
- Track teams velocity and sprint progress through daily, weekly and monthly reports
- Manage team member hours
- Manage resources across multiple projects
- Interview potential team members
- Develop and execute onboarding techniques
Confidential
Systems Engineer/Sales Enablement
Responsibilities:
- Monitor and support business units to facilitate task completion
- Key liaison between technical resources, development team and client.
- Generate daily, weekly and monthly status reports
- Provide subject matter expertise to Global teams on how Confidential technology can solve common Document Management, Records Management and EDiscovery problems
- Lead generation (attend trades shows, hold remote demonstrations, respond to RFPs)
- Design custom demonstration environments
- Hold Global Sales and Marketing webinars
- Develop print and online marketing materials
- Develop custom migration policies for SharePoint utilizing SharePoint quota limitations
- Configure search across PST files and journal emails.
- Develop retention periods for various types of data with multiple hold requirements.
Confidential
Business Analyst
Responsibilities:
- Support multiple projects for Oil and Gas, State government Agencies
- Design and document custom workflows
- Design and deliver custom training
- Develop and document records management file plan
Confidential
Systems Engineer
Responsibilities:
- Deliver product demonstrations both remote and onsite to support sales opportunities
- Design, Prepare and deliver end user training materials
- Develop custom workflows using Visio and PowerPoint
Confidential
Systems Engineer
Responsibilities:
- The key contact point with technology partners for Custom Confidential software integration;
- Support Sales product demonstrations (onsite, trade shows and webinars)
- Develop Statement of Work
- Install and configure software
Confidential
Software Specialist
Responsibilities:
- Provided application support for Confidential business applications
- Develop and delivered in-house training for business applications
- Managed helpdesk team
Confidential
Training Coordinator
Responsibilities:
- Install and configure patient care systems using MUMPS and early versions of HL7
- Patient Care Hospital projects: Peel Region Hospital Toronto; Labrador City Hospital, Newfoundland; Sioux Sainte Marie & Plummer hospitals, Ontario
