PROFESSIONAL SUMMARY:

• 12+ years of experience in IT industry and out of that 7+ yrs of experience with Confidential Supply Chain Systems ( Sterling OMS & WMS ), currently located at Colorado Springs, CO, USA working with Confidential .
• System to system data integration analysis & design. WMS (items, warehouse layout, pipeline flow logic, inventory management) & OMS system configuration.
• Sterling Web Channel modules: Order Capture, Checkout process and Order submission, Customer profile management.
• Data Integration between IBM Sterling OMS & WMS systems with respect to multiple modules.
• WebLogic Server administration & architecture for JMS destination queues.
• Java Code base set up in SVN & GIT repositories.
• IBM Sterling Environment set ups.
• Gap analysis between legacy system and IBM Sterling OMS & WMS.
• Preparation of customer migration plan from legacy system to new system.
• Prepare builds and deployment packages, along with detailed deployment and operational documentation conversing errors and roll back procedures.
• Configuring the WMS/OMS Sterling application based on the requirements and resolving configuration issues. Configuration changes within the applications in all environments PROD, QA, & UA.
• WebLogic set up across the environments.
• Pipeline configuration.
• Warehouse Management set up.
• Supply Collaboration set up.
• Reverse Logistics set up.
• Distributed Order management set up.
• New Carrier Services set up.
• Assisting team to configure client applications based on the requirements and resolving issues while encountering in case of any configuration issues.
• Configuration of OMS & WMS systems based on business requirement.
• Documenting the configuration steps and upload to Team Forge for reference.
• Co - ordination with support and development teams at Onsite and Offshore for activities related to Testing, Bug reporting, and IT L2 & L3 Support.
• Ensure that the SLA agreed in the Contract/ SOW is achieved and maintained.
• Manage the project modules from concept through completion, develop, design programs to meet business objectives of the organization and their advance strategy.
• Code customization based on customer requirements.
• Work with Account Managers who handle more than 40 + accounts / customers, and provided solutions for the existing problems or any new requirements.
• Work along with Business Owner / Product Owner for gathering the business requirement details and provide the feasible solution to fulfill.
• Attending Customer workshops as a Subject Matter Expert in the Solution Definition Phase to understand Customer’s Business Requirement and later transform them to the Solution Definition Designs.
• Coordinate technical reviews with other IT groups to develop and document technical architecture, lead sessions for project kick-offs.
• Development for code customization based on customer requirements.
• Design, development of Sterling OMS, WMS modules.
• Design walk through, fit gap analysis, POCs, and architectural decisions.
• Determine product technical strategy with focus on architectural design and key technical areas.
• Review requirements and evaluate the impacts of new changes to existing applications and generate solution architecture, high level design documents and estimate level of effort.
• Capture and implement technical requirements, such as solution and detailed design, test harness and operation facilitations.
• Design and development of complex system involving multiple integrated application in an Enterprise/B2B and B2C eco system which can work in a Global environment.
• Review project specifications, flow charts, process diagrams and systems documentations.
• Assist in identifying, troubleshooting and resolving issues encountered during various stages of testing and production.
• Document the bug fixes made and codes written.
• Problem Analysis / Problem Reporting (analysis of programs / bugs).
• Co-ordination with support and development teams at Onsite and Offshore for activities related to Testing, Bug reporting, and IT L2 & L3 Support.
• Ensure that the SLA agreed in the Contract/ SOW is achieved and maintained.
• Involved in training of the operations team to minimize the user related incidents so that the support time is effectively used in priority related Incidents.
• Development of complex SQL queries based on user complex requirements of data for Reporting System.
• Verify the accuracy and validity of all software developed, including unit testing, the preparation of test data and the execution of programs and system testing.
• Involving in Requirement gathering, preparation of functional specifications, test scripts and user training documents, involved in testing of various objects. Attending daily scrum calls, sprint planning and sprint retrospect meetings.
• Involving in Unit, Integration, Performance testing.
• Estimate process and preparation of Performance and Manual testing Project plans.
• Detect fulfilment issues across the entire supply chain, analyze and provide recommendations for the reduction in operational cost.
• Design, develop, and execute detail oriented test scripts and test cases using test plans based on project requirements.
• Identifying, troubleshooting and resolving issues encountered during various stages of testing and production.
• Validating the hot patches provided by IBM Sterling.
• Raise concerns with IBM for product related defects.
• Coordinating with IBM team for resolution of product defects.
• Root Cause Analysis and effective solution development.
• Implementing the code or configuration changes as part of the RCA (Root Cause Analysis) has benefited the client financially. This has also brought down the turnaround time for the operational process and hence improving the productivity.
• Identify the phase of issue.
• Analyze the issue if it’s a custom code or system issue.
• Document the problem, and come with solution.
• On boarding customers using Water Fall or Agile methodology.
• Attend PI planning.
• Working on user stories assigned.
• Create required tasks for the user story and assign the hours.
• Attend scrum calls and provide the update of the story on daily basis.
• Up on completion of story, make story status to In Testing.
• Work along with testing team if story is working as expected.
• Make sure no defects and smooth transition to production.

TECHNICAL SKILLS:

Programming Languages: Java, API, XML, XSL, HTML, X12, UN-EDIFACT

Warehouse Management system Tool: Sterling WMS versions 7x, 8x, 9x

Ticketing Tools: Service Now, Confidential Service Center

Servers: Linux / Unix(weblogic)

Middleware: Tibco

Databases: Oracle 11g, PL/SQL

Testing: Manual, Automation

Tools: QTP, MQC, Confidential ALM

PROFESSIONAL EXPERIENCE:

Confidential

EDI Tools: GXS Application Integrator 5.0/5.3

WMS Tool: Sterling WMS 8.5

OMS Tool: O2S

Tibco: Middleware server Linux / UNIX

Systems Analyst

Responsibilities:

• Providing high quality software development and Supply Chain Solution to customer utilizing IBM Sterling Order Management and IBM Sterling Warehouse Management System.
• Detect fulfilment issues across the entire supply chain, analyze and provide recommendations for the reduction in operational cost.
• Planning and leading Development and UAT cycle of the Solution provided to clients along with the effort estimation for the same.
• Gaining the functional and implementation knowledge of the Supply and Demand modules in particular Order Management along with Product (Catalog) Management and Warehouse Management modules of Sterling Commerce.
• Got hands on experience with various administration related configuration of the product and the extensibility of the User Interface Resource, Database and the APIs required for providing customized solutions to fulfill the individual business needs of the customers.
• Enabling clients to provide support for all global deployments with a view towards operational efficiency.
• Planning and leading Development and UAT cycle of the Solution provided to clients along with the effort estimation for the same.
• Maintaining Test and Development Servers environment for clients
• Owning Build and Releases to Customer for the defects reported.
• Handling Change Requests raised after Release Cycle.
• Handling Escalations from customer for priority issues and resolving them with priority.
• Performing Unit & Regression testing on code written for bug fixes.
• Configuring Order Optimization System (O2S) and Sterling Application for New Warehouse, Nodes and Enterprise.
• Responsibilities included project sizing, resource acquisition, creating WBS, scheduling, monitoring, project reporting, requirements gathering, risk management, QA testing, release management, post-implementation support and project close-down.
• Managing business process and preparing reports for customers as per the requirements.
• Carrying out performance tuning to ensure activities are as per the prescribed standards.
• Code movement is smooth across QA & UA environments and make sure to close the defects by effective of release date.
• Communicating progress status to the team members.
• Handling Escalations from customer for priority issues and resolving them with priority.
• Resolved customer reported issues during the implementation, pre and post-production or Go-Live of their systems. The specifics go into resolving all the issues that client reports with respect to their business execution process using Sterling Commerce Supply Chain
• Management Product, suggesting the ways to go about using Sterling Commerce Supply Chain Management Product and act as an interface between Sterling Commerce Supply Chain Management Product and the clients till the issue is resolved.
• Sterling printer configuration, Loftware configuration set up Confidential Ship Manager Server meter set up for each Account in respective servers.
• Configuration of Bar Code translations and validations for product, Single scan configuration.
• Gathering requirements from the client with the help of requirements documents. Very good hands on Unit, Regression, Performance testing’s.
• Coming up with test cases and design the test flow.
• Estimating and planning release activities.
• Preparing test data before execution phase.
• Develop automation scripts/test cases for the Regression Scenarios to be executed prior to every release.
• Allocating development tasks to team members.
• Debugging, fixing and enhancing the automation scripts whenever required.
• Code review and Code Merge and movement to Quality center and to VSS configuration tool.
• Executing the test scripts in Quality Center.
• Analyzing, fixing and tracking, updating and maintenance of Defects in Mercury Quality Centre.
• Leading the UAT & Regression testing for all new deployments.
• Leading the SIT, UAT & Regression testing for all new deployments and change requests.
• Experince in estimation process and preparation of Performance and Manual testing Project plans.
• Responsible for the preparation performance test plans, performance test cases, development of performance testing scripts and performance test execution.
• Design, develop, and execute detail oriented test scripts and test cases using test plans based on project requirements.
• Assists in the development of project timelines/estimates and planning for resource allocation based on project requirements.
• Experience in executing performance tests for highly complex applications
• Performed overall system capacity testing during end-to-end load tests
• Analyze Nonfuntional and Functional Requirements for creating and reviewing artifacts - Test Strategy, Test Plans, Test Scenarios and Test Cases
• Participating in project concept meetings to determine test requirements
• Active participation in all meetings right from requirements analysis phase and highlighting all risks with mitigation plans
• Experience in coordinating user acceptance, security, integration and functional testing efforts.
• Configured Runtime settings as per scenario requirements.
• Creating and Executing the Scenarios using Controller Performed Stress, Load and Endurance Testing.
• Exploratory testing for individual components or features
• Communicating and summarizing status to the project team
• Work closely with off-shore employees and 3rd party vendors to deliver projects to time, cost and quality requirements
• Arrange and attend weekly calls with offshore lead to run through the new projects and current Performance test case execution status
• Submitted POC on Network analysis and Monitoring tools for performance testing.

Confidential

Sr. Quality Analyst

Responsibilities:

• Worked as Sr. Quality Analyst for Confidential Chat process and was responsible for 33 agents to monitor their chats and DSAT analysis surveys.
• Worked on DSAT analysis and giving the feedbacks to the team.
• Auditing chats of the agents and maintain their Quality scores week wise and providing the training based on the same.
• Auditing of chats will be performed based on the six sigma quality parameters maintained by HP.
• Publish the DASHBOARD / Metrics to QA & Ops manager.
• Tracking the record of each agent and providing the feedbacks and maintain the feedback tracker and bucketization.
• Working on IP1, IP2, IP3, Outcome of 5 Why’s, and Action Plans for the audits.
• Responsible in maintaining the Service Levels & preparing the SLA tracker based on feedback received from client.

Confidential

Technical Engineer

Responsibilities:

• Working on Clients Help Desk.
• Remote Installations for Confidential Application.
• Connecting Through FTP to our Customers Domain.
• Installation of Confidential Application to the Domain.
• Creating Database in MySQL connecting through the Control Panel.
• Granting Permissions and All Privileges to MySQL Database & to Php MyAdmin.
• Setting Cron Jobs as per the Keywords to crawl with in the time frame.
• Solving Problems through the Support Tickets.

Confidential

Technology : HTML, Java Script, SQL

Executive

Responsibilities:

• Perform daily account management and pay per click accounts on Google AdWords, Yahoo and Bing for a variety of clients.
• Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.
• Manage large keyword lists.
• Provide creative copy suggestions and graphical ad templates.
• Manage Display network placement lists on AdWords and through other contextual advertising platforms.
• Generate new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Keep pace with Confidential and PPC industry trends and developments.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.
• Monitor and evaluate search results and search performance across the major search channels.
• Communication to team and management on project development, timelines, and results.

Confidential

Sr. Data Process Executive

Responsibilities:

• Acting Team Lead for a team of 10 employees and maintain all the log sheets separately.
• Extensively Involved in Developing Team.
• Generating Reports Using These Developments.
• Day By Day Update on the Process as per the Client Requirements.
• Perform Quality Checks and the same will be updated to the client and feedback to team.
• Used to take feedback from the Client and the same will be discussed among team members.
• Continues Training on these Templates & Weekly meetings to meet our Client requirement in terms of Quality & Quantity.