RELEVANT SKILLS AND APPLICATIONS:

• PHP, HTML5, CSS, JavaScript and MySQL
• Microsoft Office 2010/2013/2016/365 for Windows
• Microsoft Visio
• Microsoft Active Directory
• Microsoft Exchange Console
• Microsoft Lync
• MobileIron / Intune Mobile Device Management
• Cisco Jabber/WebEx
• Microsoft Powershell

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

PC Support / System Administrator

Responsibilities:

• Provide technical support for all North America office and field employees.
• Primary System Admin for SCCM 2012 R2 server for WSUS and Application Deployment.
• Primary System Admin for MDT 2013 server for imaging multiple OS’s and configurations.
• Primary System Admin for MobileIron MDM server.
• Primary System Admin for Confidential - Confidential Telecomm and VM systems.
• Secondary System Admin for Western Hemisphere Server Backups using VEEAM.
• Secondary Network Admin Western Hemisphere facilities.
• Secondary System Admin for all Building Management systems.
• Secondary System Admin for Mimecast server.
• Secondary System Admin for Exchange server.
• Create Powershell scripts to automate most ActiveDirectory cleanup processes.
• Create Powershell scripts to automate New User and Terminated User processes.
• Implemented and manage server maintenance schedule for more than 120 Windows 2008/2012/2016 servers.
• Implemented and manage Windows Update schedule for nearly 1000 Windows domain computers.
• Manage DocuWare application server and support end users.
• Manage Microsoft Forefront Endpoint Protection AV application.

Confidential, Houston Texas

Cyber/Network Security Analyst

Responsibilities:

• Identify and analyze end-user highly privileged account (HPA) access.
• Conduct account and tool access reviews for new technicians and when procedures change.
• Assist end-users with their domain user accounts and credentials.
• Assign end-users to the proper Active Directory security groups, Organizational Units or Distribution Lists.
• Assist Corporate IT with establishing protocols for “rogue” or non-compliant networks within engineering and software development labs.
• Work directly with IM Business Leaders, IT Program Managers and CIO’s to establish best end-user experience.
• Perform network and security audits on new facilities or facilities due for upgrades.
• Administer Exchange 2003 and 2010 shared mailbox resources.
• Work closely with network team on installation, maintenance, and troubleshooting of Cisco networking equipment.
• Work closely with the server team on maintenance, troubleshooting, and repair of Confidential and HP server equipment.
• Perform network, security, and compliance audits on recently acquired businesses.
• Conduct compliance audits on engineering, software and R&D labs throughout the global business.
• Conduct detailed interviews with engineering R&D lab personnel regarding non-compliant networks.
• Perform site audits at locations that Corporate Risk & Security has determined to have a non-compliant network.
• Worked closely with the Corporate Risk & Security team to develop a detailed plan for remediating non-compliant R&D and engineering lab networks.
• Daily SCRUM project management conference calls regarding non-compliant and high-risk networks.
• Collaborate with engineering workstation imaging team to develop application inclusion in workstation images.
• Assist with the design, testing and procurement of engineering class workstations and mobile workstations.

Confidential, Houston Texas

Desktop Support Technician

Responsibilities:

• Provided on-site and phone technical support to regular and VIP end-users.
• Responsible for New Hire and Termination duties related to Active Directory and Exchange.
• Assisted Senior System Administrator with Group Policy updates.
• Conducted department hardware audits and asset management.
• Conducted network and infrastructure security audits.
• Provided Audio Visual assistance during corporate meetings and Board functions.
• Provided support to company’s PC and Mac users.

Confidential, Topeka Kansas

IT Specialist

Responsibilities:

• Managed the purchase, installation and maintenance of all office Confidential desktops and laptops.
• Established security protocols for office to protect client data.
• Established daily backup protocols to protect client data.
• Managed Windows 2008 server.
• Managed users Active Directory accounts.
• Provided training to office staff on various software products.

Confidential, Topeka, Kansas

Technical Support Representative / First Responder

Responsibilities:

• Provided onsite support to the legislators and staff regarding laptop and mobile device problems.
• Produced training documentation for legislators and staff.

Confidential, Topeka, Kansas

Owner/Manager

Responsibilities:

• Owned and operated a small restaurant and bar.
• Conducted all accounting, payroll, licensing, and inventory duties associated with small business ownership.

Confidential, Topeka, Kansas

Senior Sales Associate

Responsibilities:

• Supervised 13 full and part time tellers.
• Conducted security reviews with employees and security staff.
• Conducted interviews and trained new employees.

Confidential, Topeka, Kansas

Network Systems Administrator

Responsibilities:

• Supervised 13 technical support representatives.
• Worked with sales staff to promote residential and commercial broadband products.
• Managed all Cisco switches, modems and routers.
• Managed all Windows NT, Windows 2000, Unix and Red Hat Linux servers.
• Developed in-house trouble ticket management system.