SUMMARY:

Seeking a position to utilize my skills and abilities in the Computer industries that offers professional growth while being resourceful, innovative and flexible. Willing to work as a key player in challenging and creative environment. With experience in networking area dealing with configuring, Installing and troubleshooting servers, routers and switches and network relating issues, along with troubleshooting experience with PC’s, laptops and printers.

KEY SKILLS:

• Active Directory - Web Page Design with FrontPage - Dream Weaver- HTML - Visual Studio - Programming C & C++ - Microsoft Word - PowerPoint - Excel - Access - Macintosh - Citrix - MS SQL 2008 (relation databases, etc.) - Remedy - Help STAR - Windows 2003-2008 Servers- Scripting - SnagIt - Adobe Creative -
• Linux/Unix - Studied basic elements of the operating system, sending and receiving electronic mail, hierarchical file structure, creating and editing documents, writing shell programs and providing system security.
• PC Hardware and Software - Installed memory, hard drives, peripherals, operating systems, drivers, games, etc., and debugged Windows platforms (2000, Me, NT, XP, Vista, 7, 8, 10).
• Data Communication - Detailed examination of data communications and networking, including studies in Local Area Network (LAN) configurations, topologies, protocol and Network Operating System (NOS). Installed LAN including workstation generation, file server installation and setup.
• Virtualized Environment via VMware. VMware vSphere, VMware View Client. Deploying and creating Virtualized Machines (VM)

WORK EXPERIENCE:

Application Support Engineer / Production Support/Tester

Confidential

Responsibilities:

• Serve as the team lead for the Application Tivoli Workload Scheduler 9.3 (TWS)
• Schedule Jobs and Job Streams Using Tivoli Workload Scheduler in a Distributed environment to solve / complex workflow automation scenarios.
• Create event based notifications and jobs as requested and or as needed
• Worked closely with the developers of applications to advise concerning changes to their schedule Jobs and Job Streams
• Installed TWS Agents and the requested servers as I’m instructed on Linux and Windows OS
• Configure servers in the TWS environment to communicate with the environment
• Monitor and validate all severs in TWS Database (DB) and ensure the servers or successfully linked to the DB
• Provide 24 hour support at tier II and III level
• Train New team member (Operators & Schedulers) and application Teams about TWS in regards to scheduling, Monitoring and installing the TWS agents and their severs via webinar
• Works closely with TWS System administrator and make necessary recommendation for outages upgrades and planned and unplanned changes
• Creates and or approved all documentation governing TWS
• Provide daily production updates via phone and Emails
• Crate, update, modify Virtual Machines (VMware) via tickets request.
• Installs/troubleshoot thin clients (Wise/Pano)

System Administrator / Desktop Support Administrator

Confidential, Baltimore, MD

Responsibilities:

• Mount and Unmounts server, installs and update as requested be superior
• Update and down grade servers as requested Linux (95%), windows (5%)
• Install patch panel and patch cable (cat 5/6) in network closets, switches, routers & servers
• Servers as a Level I Administration(Linux/Windows Servers)
• Distribute software and Application using automated tools (Client Distribution Portal and Confidential Client Notification Manager)
• Assist and troubleshoot Applications issues ( INF files, scripting, INI files, Windows Registry and directory structure, java)
• Train and Create documentation and Binders to assist clients with new and existing OS, application and software.
• Load standard or golden image on desktop and Laptops and encrypt hard drive
• Transfer data and personalize new computers when existing computers have becomes obsolete
• Resolve technical problems with desktop computing equipment, software and VPN
• Support Microsoft Outlook related issues 2007, 2010
• Perform support in person, on the phone, via remote desktop, SmartVNC or email.
• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
• Setup and Configure mobile devices, BlackBerry, IPhone and I Pad
• Evaluates system configuration and software to ensure effective use of hardware resources
• Troubleshooting Windows Operating Systems (XP, Windows 7)
• Create, Modify, Grant Access to object in Active Directory (Printers, Computers, Users, GPO, etc.)
• Work independently on projects and ask for support when necessary
• Implement my daily duties using ResolveIT helpdesk ticketing system
• Log and track computers and peripherals in asset management database.
• Provides 100% positive customer experience with each customer interaction

PC Implementation Specialist / Desktop Support Technician/ Lead Active directory Technician

Confidential, Columbia, MD

Responsibilities:

• Experience with System Center Configuration Manager (SCCM) to deploy OS image and packages, etc.
• Experience in extracting, transforming, and loading (ETL) data from disparate data sources using SSIS and experience in administration and support of various software solutions
• Installs and configured applications pertaining to each client’s specifications.
• Provide individual training and support on request, Train Clients/end users how to use applications via in person, Web ex.
• Installs Computers (join to domain/ installs enterprise/non enterprise software, etc.), Peripherals
• Maintain all licenses software/hardware, Be the middle man between all software/hardware replacements as I am assigned
• Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures
• Identifies, troubleshoots, and resolves first and second level issues concerning network systems
• Perform routine configuration, installation, and upgrading of network software and/or hardware
• Perform network monitoring and regularly scheduled testing to ensure maximum operational efficiency and availability of networks
• Provide assistance to the Network Analyst in the design and coordination of network upgrades via Visio
• Perform day-to-day planning in Support of resolving production problems
• Provide training Support to data center operations, Help Desk, and/or users on basic first-level problem resolution procedures
• Through telephone contact, resolve user network problems and receive user requests for implementation of basic network moves, additions, and changes
• Through telephone contact and on-site meetings, resolve vendor related network problems and discuss basic changes to vendor services
• Create and maintain all computers and old/new users in Active Directory.
• Troubleshoot hardware, software and network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of new and existing technology
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources by using asset tags.
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Provide network access to all staff and students
• Install work stations and connect and set up hardware, install all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Troubleshoots Virtual Machines issue
• Install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments with Virtual Center management. Experience vMotion and VMware Data Recovery.
• Experience with VMware View desktop virtualization (VDI)

Network Operation Center Technician/ Field Operations Specialist

Confidential, Columbia, MD

Responsibilities:

• Oversee the up keeping of the servers at three locations in Maryland
• Provide day-to-day support for the systems including the installation, maintenance, troubleshooting, system monitoring and alerting for timely problem resolution.
• Install and configure router and switch using Packet Tracer
• Use SQL to create queries and retrieve information as I’m instructed
• Available 24/7 remotely, via phone or in person in order to perform after hours support duties in order to sustain high availability of all servers and networking systems and end user support.
• Verify tapes and disks are backed up according to documentation.
• Monitor various sites via Solar winds and company’s private monitoring software.
• Install and configure Keyboard video monitor switch (KVM), Switch and routers
• Install and uninstall servers
• Upgrade, downgrade and Install software and hardware on servers
• Test new software (patches, etc.) and hardware on slots and servers (Linux Red hat).
• Write and edit bash shell scripts for the Linux environment.
• Install patch panel and patch cable (cat 5/6) in network closets.
• Mount and uninstall servers in each network closet has necessary
• Responsible for maintaining all severs within all Intermediate Distribution Frame rooms. Performs standard preventive maintenance on each sever.
• Takes the lead on all on-site projects relating to: verifying the servers are communication to the central systems, fibering, verifying slots are communicating with the servers(site controllers) and reports directly to the site manager and others has I am instructed.
• Assist in making recommendations for upgrades and ensure proper integration into the network without impact to overall network performance or integrity.
• Assist in the development of network documentation, including diagrams, equipment inventories and IT process and procedures.

Database Administrator/ Helpdesk/Desktop Support

Confidential, Baltimore, MD

Responsibilities:

• Assigned, restricted and monitored students and some faculty members access to data on the servers
• Gives temporary access to files, and data and other information has I am instructed by my superior (Reset and creates password, locate files and printers)
• Provide Help desk/Technical support both by phone and in person
• Ensures that hardware, software, and peripherals are properly configured and fully operational
• Resolves or redirects questions which are network related.
• Answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform minor remedial actions to correct problems based on the knowledge of system operations.
• Updates and Install Software such as Operating systems, Microsoft Office, Anti-Virus, Flash player, Java, Adobe Reader, etc., onto computers
• Install Hardware such as CD ROM, Memory, Motherboard, Hard Drive, Replace, Fix, configure computers, etc.
• Performs standard preventive maintenance on computers and peripherals.
• Reimage and Deploy Confidential PCs throughout the college campus
• Create PowerPoint presentation and Excel Spreadsheet
• Configure, Fix and monitor printers
• Assist Professor’s, students, faculty members and trouble shoot computer issues as they arise

Desktop Support /Database Administrator

Confidential, Baltimore, MD

Responsibilities:

• Instructed students in Microsoft Word, Excel, Access, and PowerPoint
• Created ID cards for new faculty members and students
• Assigned, restricted and monitored individual access to data on the servers
• Assisted in maintaining the network
• Installed routers (wireless and non-wireless)
• Installed software and hardware
• Provided help desk support (Active Directory)
• Assist senior technicians with network deployment projects
• Provide on-site troubleshooting, training and tech support at the desktop level.