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Integration Support Engineer Resume

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Austin, TX

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SKILLS:

Languages: Java, C++/C, BASH, Visual Basic, JavaScript, HTML, XML, JSON, SQL, HIPAA/EDI x12

Software: Office - Word, Excel, Access, PowerPoint, Visio, Outlook, Skype

Development: Visual Studio, GitHub, Eclipse IDE, SoapUI, Hadoop Salesforce, Netsuite, Oracle CRM On Demand, Microsoft Dynamics CRM Jira, Confluence, Lithium, Discord

Integration: DataConnect, DataCloud, DataFlow, Data Profiler, Integration Hub

Operating Systems: MS-DOS; Windows - 3.1, 95, 98, 2000, XP, Vista, 7, 10 Unix/Linux - Solaris, Red Hat, Ubuntu, CentOS; Android

EXPERIENCE:

Integration Support Engineer

Confidential, Austin, TX

Responsibilities:

  • Take ownership of support cases from initial call to resolution
  • Provide friendly customer support to enterprise level clients
  • Understand customer needs or concerns and advocate on their behalf
  • Translate business needs of end-users into technical requirements for developers
  • Utilize variety of support tools to manage cases, escalate bugs, and resolve issues
  • Learn complex systems quickly when encountered within the customer’s use-case
  • Assist fellow team members to accelerate time to resolution on tough problems
  • Collaborate with services team to develop solutions and meet deadlines
  • Maintain knowledge base articles with current information to improve self-service

Computer Lab Assistant

Confidential, San Marcos, TX

Responsibilities:

  • Monitor lab facilities and assist students during open hours
  • Replace hardware, install software, and troubleshoot issues
  • Assist students with lab software including Microsoft Office and Adobe software
  • Provide tutoring students on programming and design assignments

Technical Support Representative

Confidential, San Marcos, TX

Responsibilities:

  • Provide friendly support for DSL customers with internet connectivity problems
  • Configure DSL routers and setup email clients
  • Troubleshoot PPPoE, DHCP, TCP/IP, or DNS issues
  • Escalate hardware issues to local technicians for on-site repairs

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