PROFESSIONAL SUMMARY:

• Certified Confidential Network Technician and Certified Advanced Security Practitioner with over 7 years of military leadership experience as a Confidential Unified Devices Specialists.
• Managed classified and unclassified voice and data on Confidential VoIP telephone systems to include C2950 and C3560 PoE switches along with C2691 and C3745 routers, Fiber optics and copper installations on strategic and tactical networks.
• Communications room updates and maintenance which included switch installations.
• Also experienced with Active Directory and lightweight directory services Uniquely skilled at resolving complex problems and setting clear action plans.
• Able to install and troubleshoot issues from a physical, as well as networking standpoint.
• Foster productive relations with all levels of customers and senior level decision makers.

PROFESSIONAL EXPERIENCE:

Confidential

Aruba Network Engineer

Responsibilities:

• Resolves enterprise network issues by phone or email pertaining to protocols such as: BGP, DHCP, OSPF, STP, DNS, VLAN, 802.1x, Distributed - Trunking, Radius and TACACS.
• Managed and troubleshoot NET Cloud, Cradle Point and Aruba access points wireless devices on Citrix and Airwave. Aruba VPN, customer public and private wireless networks. Aruba mobility and Clearpass training.
• Confidential for user authentication and web filtering.
• Assisted customers on how to properly navigate and make changes to their site AT&T’s on the customer portal.
• Responds to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Processed incoming maintenance requests on a 7 x 24 basis, determined if dispatch is required, and followed through to ensure dispatch has been scheduled.
• Proactively assists internal/external businesses and end users to avoid or reduce problem occurrence. Clearly articulate, recommend, and explain resolutions to clients.
• Keeps detailed documentation during installations, configuration changes, and troubleshooting procedures.

Network support

Confidential, Fort Campbell, KY

Responsibilities:

• Responsible for managed brigade computer network, to include helpdesk, security care of all communications equipment.
• Managed LAN configuration and usage of network capabilities.
• Developed policies and procedures concerning communications.
• Plan, manage, and direct communications security.
• Remedy Program to include account creation, deletion and software upgrades.
• Troubleshot cable, hardware, and software issues on IT devices (Email, phones, printers, laptop, and desktop).
• Directly responsible for the training, leadership, and professional development of 5 personnel.
• Active Directory and lightweight directory services.

Designated Signal Support Team Leader

Confidential

Responsibilities:

• Maintained local area network using Confidential routers and switches managed classified and unclassified voice and data on Confidential Unified Devices. (C2950 and C3560 PoE switches along with C2691 and C3745 routers).
• Conducted risk management for integration on security upgrades and desktop reimaging.
• Conducted over 600 project creations; subject matter expert for planning and estimating personnel, equipment, time and cost.
• Information Assurance Officer (IMO) accountable for the protection of information and information systems.
• Experienced in using Remedy to create, maintain, process, and troubleshoot military computer systems operations.
• Managed Army Defense Communications Classified, Unclassified, and a unique military network service throughout Southwest Asia while serving in a high stress overseas operation.
• Taught classes to unit level IMOs on policies and network security; thus, became subject matter experts at the unit level.
• Communications Security Custodian, responsible for the upgrade of encryption security devices, proper transportation, and destruction of Communication Security Keys.
• Expanded network access to more than 30,000 customers. Installed and maintained VoIP phones systems, printers, laptops, desktops, routers, switches, hundreds of communication closets, and 12 Area Distribution Nodes.
• Responsible for the maintenance, troubleshooting, upgrade, and Technical Control Facilities (TCF). Installed, and repaired fiber, and copper wire circuits.
• Responsible for verifying connectivity for voice and data connections, Wi-Fi, install data housing, cable troubleshooting, repair, and removals.
• Support is primarily for end user workstations, data center, off-site locations, and all public access points although some infrastructure work may be required occasionally.
• Pull, test, troubleshoot, and repair fiber optic cable for data. Works through both projects and end-user support requests.
• Maintain work ticket records with clear information and any other associated documentation.
• Pulling and routing CAT5 or CAT 6 cables .
• Terminating phone and data jacks.
• Dressing and terminating distribution frames (66 or 110 blocks, patch panels).
• Testing cable/troubleshooting networking issues.

Multichannel Transmission Systems Operator

Confidential, Wahiawa, HI

Responsibilities:

• Maintained local area network using Confidential routers and switches (C2950 and C3560 PoE switches along with C2691 and C3745 routers).
• Managed classified and unclassified voice and data on Confidential Unified Devices
• Responsible for the leadership and maintenance of the Command Post Node (CPN) Satellite Tactical Terminal and High Capacity Line of Sight equipment.
• Maintained fiber, cable-wire communications systems, security devices, and other associated equipment.
• Communications Security Custodian responsible for the upgrade of encryption security devices proper transportation and destruction of Encryption Keys.
• Command Post Node (CPN) shift manager responsible for the accountability of over $300,000 worth of sensitive items, equipment, and tools; directly responsible for the training, leadership, and professional development of 8 personnel.

Cooper Cable- Fiber Optic Installer and Maintainer

Confidential, Wahiawa, HI

Responsibilities:

• Demonstrated expertise installing, troubleshooting, and repairing copper voice communications systems, appointed OSP Lead managing and directing up to 12 on site technicians.
• Proficiently conduct Information Technology (IT) planning, installation, and repair of various fiber networks, and install, modify, troubleshoot, terminate, and repair: Category 5, 5E, CAT6, Fiber Optic, Voice over IP (VoIP) and Coaxial cables.
• Skillfully evaluate, analyze, and identify various IT issues, and provide prompt resolutions or recommendations to supervisor.
• Teamed to build out telecommunication and equipment rooms.
• Possess working knowledge of ANSI/TIA/EIA cabling standards and National Electric Code.
• Flawlessly conduct preventive maintenance checks and scheduled services on designated items of equipment, consisting of: testing, operating, adjusting, lubricating, cleaning, tightening, and replacing components/parts.
• Recognized expertise in outside plant (fiber locating, OTDR, Mass Fusion Splicing) and knowledge of locating fiber optic cable.
• Installed and maintained fiber, cable-wire communications systems, security devices, and other associated equipment using Fluke and Paladin tools.
• Installed and maintained VoIP- POTS phones systems, printers, laptops, switches, hundreds of communication closets, installed manholes, and Technical Control Facility (TCF).
• Performed test on communications systems, circuit groups.
• Operated manual and motorized cable construction equipment.
• Installed and repaired over 3,000 fiber optic cables.
• Installed and repaired over 8,000 closed circuits copper wires.
• Mechanical, and electrical principles, and preventive maintenance procedures.