SUMMARY:

• Preventative Maintenance and Safety
• Installing, troubleshooting, and configuring Computer/POS systems.
• MSDOS configuration, command line utilities, disk configuration and utilities
• Configuring Windows XP/Vista/Windows7 Video Displays
• Installing, Configuring and Sharing Printers
• Installing and configuring Windows Registry, Devices and Drivers
• Basic and Advanced Windows Networking with TCP/IP
• Troubleshooting Windows Operating Systems XP/Vista/Windows7
• Installing, Configuring, and Administering Windows XP/Vista/Windows7
• Diagnosing and Troubleshooting Networking components, media and topologies
• Configuring Remote Access, IP Addresses, Subnet masks, Microsoft Windows Peer - to-Peer Networking, Hosts Files and DNS
• Creating a Windows XP/Vista Network
• Installation and configuration of Novell Netware, TCP/IP utilities and Linux
• Setting up network security

RELEVANT EXPERIENCE:

Confidential

Installer

Responsibilities:

• Travelled to customer sites and performed overnight installs.
• Scanned de-installed equipment into system via cell phone.
• Performed cable management.
• Trained personnel how to use their new pos equipment, which was Verifone equipment.
• Verifone certified on commander, ruby2, Sapphire, and Topaz hardware and software.
• Ran network cables as needed.

Confidential

Tier3 Technical Support Representative

Responsibilities:

• Answered calls relating to internet and digital phone issues.
• Troubleshooted with customer to resolve issue
• Scheduled techs to be dispatched to customers home to fix issues.

Confidential

Responsibilities:

• Replace/configure Site Server
• Troubleshoot network issues at local stores
• Repair fountain drink machines and other food related machines
• Troubleshoot pumps and replace parts and electronic parts as needed
• Repair/replace network cables if needed
• Order parts and replacement parts as needed
• Ran service calls as needed
• Kept company van stocked and did inventory quarterly.
• Installed/Configured/Troubleshooted newregisters, peripherals, HP printers, server, & fuel controllers.
• Worked with Pump technicians to configure and troubleshoot pumps to work with PALM software.
• Performed cable management on all systems being installed.
• Repaired/troubleshooted/configured registers, printers, and all peripherals
• Was a road warrior covering NC, VA, TN, GA, PA, FL and SC.
• After lightening hit different stores, I evaluated and replaced all faulty equipment in the stores.
• Tested/troubleshooted/Ran new cables if needed in stores with communication issues on their network.
• Repaired defective registers and peripherals in shop & performed benchmark tests.

Confidential

Responsibilities:

• Joined Installation Team to convert Pantry stores over to RetalixPOS Software.
• Installed/Configured/Troubleshooted new registers, peripherals, HP printers, server, & fuel controllers.
• Worked with Pump technicians to configure troubleshoot pumps to work with new Retalix software.
• Performed cable management on all systems being installed.
• Performed quick overview of new Retalix software to store managers & associates
• Joined maintenance team once all new systems were installed.
• Repaired/troubleshooted/configured registers, printers, and all peripherals.
• Maintained a warehouse for repaired/replacement parts and kept inventory at 100%.
• Was a road warrior covering NC, VA, and parts of northern SC.
• After lightening hit different stores, I evaluated and replaced all faulty equipment in the stores.
• Tested/troubleshooted/Ran new cables if needed in stores with communication issues on their network.

Confidential

Responsibilities:

• Replaced/configured Ingenico credit card readers
• Swap batteries in a HP/Compaq R1500 Confidential
• Troubleshooted/Repaired network.

Confidential, Burlington, NC

Responsibilities:

• Deinstalled 3 Confidential registers, back office server, managers work station, report printer, 700 Confidential with power cell and Confidential switch/ HUB.
• Deinstalled/Installed 2 Confidential registers, one server, and Confidential switch.
• Deinstalled/Installed 2 Confidential registers, one server, and Confidential switch

Confidential, NC

Responsibilities:

• Joined POS Conversion Team to convert existing stores from Eckerd’s over to Rite-Aid.
• Deinstalled old registers.
• Installed and configured new POS systems.
• POS conversion.
• Deinstalled old registers.
• Installed and configured new POS systems.
• Replaced LCD screens on food service kiosks.

Confidential, Cincinnati, Ohio

Responsibilities:

• Tested phone system using Butt-Set & corrected problem with wiring.

Confidential, Chicago, IL

Responsibilities:

• Upgraded existing POS in store with new POS.
• Configured, setup and performed cable management on all PC’s and printers.

Confidential, Tampa, Fl

Responsibilities:

• Setup POS in new store setup and assisted in VOIP setup.
• Configured, setup and performed cable management on all PC’s and printers.
• Upgraded POS system
• Configured, setup, and performed cable management on all PC’s and printers.

Confidential, Greensboro, NC

Shipping/Receiving Clerk

Responsibilities:

• Ran spyware removal programs once a week on the computers in the shipping department.
• Upgraded memory on a computer in the shipping department from 128 mb to 256 mb.
• Ran Windows update once a week to keep computers up to date in the shipping department.