SUMMARY:

• Over 10+ Years of Information Technology Industry experience System administration on Windows NT/ 2000/2003/2008/2012 R2 environment
• Windows Clustering/Shared storage/ISCSI/Fiber
• SQL/Exchange/Third Party
• Windows Active Directory Service, DNS, Dynamic volumes, Dynamic storage, Backups, Group Policy Implementation, and maintenance
• Analyze logs, monitor performance, policy compliance, isolate outages, performance issues and intermittent behavior of the network and systems.
• Maintaining documentation and install procedures
• 24/7 on call support Team member, Excellent team player, team leadership and sharing information with other team mates

SKILL:

Platforms: Microsoft operating systems: 95, 98, ME, XP, NT 4, 2000, 2003, 2003 R2,Vista, WIN7, 2008/R2,2012R2.

VMware: ESX/vsphere,VM Workstation, Hyper - V,Clustering

Networking:: Proficient in logical and physical design of LAN, WAN, Active Directory and global sized networks. understanding of protocols & services, including TCP/IP,DHCP, DNS, WINS, routers, switches, hubs, gateways, VPN, dial-up access, firewalls, proxy services, port assignments and IP filtering, RAS, distributed file systems, Ethernet

Operations Management: MOM, SCOM, SCVMM, SCCM, BMC, Tivoli,ITM, Netbackup.

EXPERIENCE:

Confidential

Active directory Operations Team

Responsibilities:

• Manage the AD mailbox for requests
• Project driven receives escalations from L2 on troubleshooting Wintel systems.
• Daily support of the AD Environment
• Assist with ldap requests.
• Field request from app groups to join conference calls to address AD concerns.
• Build assign subnets/sites. create scripts for various data gathering.
• Running Cleanup per ADRAP.

Confidential

Active Directory/Windows/Exchange Support

Responsibilities:

• Upgrade Domain controllers 2012R2
• Integrate remainder of the DNS zones into AD
• Level 3 Windows/Exchange support
• Exchange 2010 along with Symantec Evault.
• Get Solarwinds Server/Application monitor up and running.
• Move Epo from x86 to x64 Fine Tune.
• Support escalation tickets from Service Desk.
• Build out standalone 2013 Sharepoint/SQL test server.

Confidential

Sr. System Infrastructure Admin

Responsibilities:

• Primarily Active Directory focused
• My team is project driven, and receives escalations from L2 on troubleshooting Wintel systems.
• Daily support of the AD Environment.
• Manage Confidential ’s both Prod and QC environment.
• Manage MS Integrated DNS Multitenant Internal/External
• Retired/Replaced last three 2003 Domain Controllers to 2008R2.
• Working towards raising the functional level
• Performed 2012R2 Schema Upgrades QC/Prod.
• DHCP data base Exports/Imports
• Deployed SCOM/ACS in the environment to assist with account troubleshooting/forensic data.
• All 2008R2 Cluster builds: Documenting to hand off to L2.
• VMware admin. Allocate resources. We have an esx admin.
• Nimble storage is used here. I also admin with the team, allocation of storage from the arrays.

Confidential

Active Directory Admin

Responsibilities:

• Approval of application release in production domain.
• Program is being Certified for deployment to our production network, and expected to possibly have an impact on directory services.
• We would assist the app group to temporarily setup the servers in a test Domain sync prod OU's to test domain, add needed accounts, Test normal activity and research the load placed on the DC's. looking to security logs ect. Looking for inefficient queries.
• Decom DC's/promo up/down DC's.
• Assign subnets to sites.
• Test new patches/software being applied to DC in Test EnvironmentTroubleshoot issues that arise in BAU activity for the Active Directory Service. look into replication alerts, threshold Alerts from SCOM.
• Field request from app groups to join confernce calls to address AD concerns.
• Utilize Net IQ for Confidential management.
• Quest RMAD account backups
• Analyze logs, monitoring performance, policy compliance, isolate outages, performance issues Hardware issues, intermittent behavior of the network and systems. access violations, disk errors, data recovery of lost/unknown volumes.
• Maintaining documentation and install procedures and daily work reports
• Knowledge and usage (Windows Resource Kits)Participate in cost benefit analysis and recommended upgrades, enhancements, and purchases.
• Configure, analyze and troubleshoot: Microsoft Cluster (MSCS) 2000/2003/2008 - various and storage arraysResolve critical technical issues quickly and efficiently
• Configure, troubleshoot, analyze, kernel mode debugging of: Memory dumps (blue screen errors)Perform disaster recovery
• Windows registry, 3rd party software interoperability, networking, backup solutions, corruption errors, hardware/software driver and services issuesUser account managementConfiguring and setting up of core Windows services

Confidential, Plano, Tx

Server Support Engineer

Responsibilities:

• Work over the phone with third party vendor at various remote locations to initiate replacement of hardware, and start the backup/restore/upgrade process.

Confidential, Irving

Escalation Support Engineer

Responsibilities:

• Escalation Support Retail Division
• WindowsXP,7/Office 2007/all hardware
• Took escalated consumer calls for supported OS’s
• Acted as L3, and provided RMA info to Microsoft store support for the rollout of the new MS stores.

Confidential, Irving, TX

Responsibilities:

• Deploy, configure, and troubleshoot Microsoft Windows Server 2003, MSCS, Microsoft SQL Cluster, MOM,Hyper-V,VirtualServer and SMS.
• Configuring and setting up of core Windows services like DNS, DHCP, IIS 4-7, NTP, SMTP, VPN, PXE and RDP
• Resolved critical technical issues quickly and efficiently while maintaining the highest level of confidence between the customer and Microsoft.
• Configure, troubleshoot, analyze, interpret diagnosis of: Memory dumps (blue screen errors)Perform disaster recovery, Windows Virtualizations, Virtual Server/PC, Hyper-V, VMware, Windows registry, 3rd party software interoperability, networking, backup solutions, corruption errors, hardware/software driver and services issuesApplied knowledge and usage of development tools (Windows Resource Kits), access violations, disk errors, data recovery of lost/unknown volumes (FAT and NTFS), Ntbackup, VSS issues, deployment issues (RIS, ADS, Sysprep, unattended installation MDT), “server-down” and boot related issues, best practices recommendations, RAID configurations, root cause analysis.
• Configure, analyze and troubleshoot: Microsoft Cluster (MSCS) 2000/2003/2008 - various SAN (storage area networks) and storage arrays, such as EMC and Network Appliance, Equal Logic.
• Assisted deployments/administration of SMS 2003 and SCCM 2007.
• Assisted/Performed collection of memory and performance data, and provided analysis to trouble shoot OS/Application related issues.
• Participated in cost benefit analysis and recommended upgrades, enhancements, and purchases.
• Ensured proper installation and configuration of all hardware and software components
• Diagnosed/resolved network, server and computer problems.
• People skills and technical capability were utilized daily to provide the best experience possible for customers.
• Interpret and analyze various MPS reports.
• Strong documentation and technical writing.
• Tier 3 cluster and OS platform support.
• Provided mentoring to Microsoft’s partners in India/Canada.
• OS: Windows NT 4.0, Windows 2000, Windows 2003, Windows 2008/R2