PROFESSIONAL SUMMARY:

• Experienced in: Administrator, Network Administrator, Network Security Liaison, Application Management, Analytic Specialist, Senior Operations Associate, Plant Support Lead, Automation Specialist and Desktop/Support Technician.
• Have been responsible for maintaining an open line of communication though departments while monitoring over 7000 servers in a data center, maintaining and configuring, Active Directory, wireless networks, Microsoft Servers and assisting Plant Operations, Applications Teams, Automotive Dealerships, Branches and Service Centers with Application, network infrastructure, hardware, software and application issues and escalating when necessary.

TECHNICAL SKILLS:

Environment: Windows 10, Windows 7, Windows XP and older MS Operating Systems

SERVER: Windows Server 2008/2003/2000 , Network Attached Storage (NAS)

UNIX/Linux: Distributions - Hadoop File System, Fedora / Red Hat, Ubuntu, Backtrack v2,3, Kali Linux, PC Linux OS, REDO, SUSE, SLAX, OS/2, IBM AIX, Clonezilla, Thin Clients

Databases: SQL, MS Access (Oracle, SQL Management Studio)

Security Tools: Wireshark, NMAP, Qualys, Snort, Nessus, Metasploit, IDS/IPS, Firewall, Whatsup gold, Dude, OpenVAS, Kismet, Burp suite, Fern, Fluke Network Protocol Analyzer tools

Languages: Visual Basic, Scripting, Power Shell and some Python

Tools: MS Office (Word, Excel, PowerPoint, Outlook, One Note), VISIO, Visual Studio, Microsoft SharePoint, Remedy, GIRS, E-tracker, Lotus Notes, H-team, Accurev, Admin Tool, Net Cool, What s up Monitor, Mercury Site Scope, Worley Auto Sys, Citrix (Zen App), Raritan, VM Virtual Center, Tivoli, Remote Desktop, VNC, PCAnywhere, PVCS, Clarify, PFS, PFCS, AVI, TCP/IP, VOIP, LAN/WAN, Wireless, Firewalls, Telnet, Putty - SSH, Oozie, Beeline, Ranger

PROFESSIONAL EXPERIENCE:

Confidential

Software Engineer

Responsibilities:

• Subject Matter Expert for Application CVDP/SCA-V
• Subject Matter Expert for Hadoop and Migrating data in to Hadoop File System
• User, Proxy, SFTP and Password Management
• Work with Developer to solve application issues (Devops)
• Completed SCRP/ACR and worked to complete Disaster Recovery plan for SCA-V
• Schedule and Manage Oozie jobs and troubleshoot issues when needed
• Administrate Deployments of new code and file directories in Linux and Hadoop FS
• Create, Manage and Document Support Knowledgebase Articles for complete project profile
• Manage Multiple SharePoint sites to provide support for specific applications
• Facilitate Communications between Suppliers and Confidential Company
• Query SQL Databases and provide requested data to Development and Suppliers.
• Encrypt data and Passwords for Application and FTP sites
• Train and assist AP team members in off hour support for pager rotation, accomplishing 24-7 support and FTP sites
• Train and assist AP team members in off hour support for pager rotation, accomplishing 24-7 support

Confidential

ITM Plant Systems/Datacenter Administrator

Responsibilities:

• IT Security Liaison for Plant Operations
• Off shift Lead Administrator for Mainframe, PFS, ACC
• Handle system Request though e-mail, Phone, Radio and Pages.
• Support and Install all Plant Software, Hardware and Printers.
• Administrate Active Directory Accounts, SMTP and Lotus Notes
• Plant wide Migration from Windows XP to Windows 7 Operating System
• Run and troubleshoot Ethernet drops / patch panels in IDF’s
• Support over 1000 Computers/thin clients
• Install and Monitor Nortel/Cisco Switches, Server2003/2008 and Cisco Wireless Access points.
• Image PC with Ghost or Clonzilla and Flash Linux Thin Clients
• Environments - Windows XP, Windows 7, Mainframe, Server2003, Server2008 and Linux
• Install and configure (NAS) Network Attached Storage and (SAN) Storage Area Network

Confidential

OnStar Engineering Asset Manager

Responsibilities:

• First Line of contact between users and the OnStar IT Engineering Department
• Inventory Equipment in Asset Tracking System, check out/in Equipment and Maintain Vehicles logs
• Assign and Address Tickets for workflow process though E-tracker
• Repair, Reload and Re-image Laptops for OnStar Associates
• Create and run Network drop lines for OnStar Team Rooms
• Desktop support for hardware, application and System Drive Mapping

Confidential

EDP Operator

Responsibilities:

• Application up or down, Checking Tcp/IP, ICA and Network connections. Resolve Issues if possible and Escalate to Tier III if needed.
• Handle Request that is received in to a shared E-mail box or by Phone.
• Create Clarify Cases for incoming and outgoing work and follow up on Issues until resolved.
• Perform P/W resets on Local User’s in Active Directory.
• Work closely with Service Departments and DBA’s to maintain an open Communication for issues or Client Outages. Monitor Servers on the Networks in the Server Hosting Center ( 7000 + computers including Rack Mount, Virtual and Blade Centers)
• Investigate Issues pertaining to the servers, Reboot servers, Starting COM, App, Process Servers, and Starting Services when needed.

Confidential

Senior Operations Associate

Responsibilities:

• Assisted Ford Applications Teams and Data Service Centers with Microsoft Windows XP, Server 2000, Server 2003 and Linux/Unix Environments
• Incident Management for Off hours Support
• Investigated Problem in areas of Worley Auto Sys, Unix/Linux, FTP, Network connectivity, Firewalls, and MS Server 2000, 2003 issues and Mercury Site Scope Monitors.
• Compiled J2EE, JVM, Code to deploy in a web sphere environment using H-Team and Admin Tool.
• Managed files checked in and out though PVCS and worked with application teams to correct and troubleshoot issues regarding building, deployment and PVCS.
• Created documentation for application, troubleshooting and deployment.
• Lead Technician in rebuilding Application Server after Migration from MS Server 2000 OS to MS Server 2003 OS.
• Entered tickets into GIRS/E-tracker systems, Escalate issues to Tier 3 software development teams.
• Remote Access to Servers to perform Maintenance, Updates, ID creation and password resets.
• Created/Updated/Maintained Support Application Documents Website in the MS SharePoint environment.
• Release Management for updated or new Applications getting installed on servers
• Maintained open communications among other technicians on my Team and with the helpdesk to better serve Ford Applications Teams, with Standard technical information.