Compliance Operations Specialist Resume

SUMMARY:

I have 12 years of experience in systems support.
The last several of those years were spent managing a PCI Certified Network for a Saas software offering.
Timing was always an important factor in my work there.
If a customer had a problem it was very important to get their issue resolved quickly.
My recent work in the compliance field has provided me an intimate understanding of the many facets of compliance and network security.
I am also a skilled graphic/web designer as well as a videographer with experience shooting and editing video.

SKILLS:

Trouble Shooting network issues
Installation and termination of network cabling
Creating easily understandable user documentation
CoolLife CRM
Trouble Shooting software/hardware related issues on end users pc’s and servers
PC/Server upgrade migrations and/or rebuilds
Windows OS Server Hardening
Sonic Wall/Cisco Firewalls
IPsec and Windows Firewall
Knowledgeable in layer 2 and 3 switching and routing
OfficeServ Phone System
Backup and Restore procedures
Adobe CS Suite (Proficient in After Effects, Photoshop, Premiere, Dreamweaver and Audition)
Adobe Acrobat
Microsoft Office Suite
Microsoft Exchange/Office 365
Active Directory sFTP and FTP (Server and Client)
Microsoft SQL Installation/Configuration/Administration
Windows Remote Desktop
Managed Antivirus
GFI Events Manager Log Monitoring
OSSEC (File Integrity Monitoring software)
Platforms: Microsoft Windows® 2000/2003/2008/2012 Server, Microsoft Windows XP, Vista, Windows 7, Windows 8.Linux/CentOS
Basic knowledge of Windows Powershell
Solid understanding of HTML and CSS
Some Java Scripting capabilities
VMWare
WSUS

EXPERIENCE:

Compliance Operations Specialist

Confidential

Responsibilities:

Network and Marketing Manager

Confidential

Responsibilities:

Troubleshooting and resolving software/hardware issues on network/PC/Server including our PCI Certified production environment.
Monitor performance and availability of network and devices
Manage network backups.
Manage network antivirus.
IPSec policies/Firewall changes and additions
Manage Active Directory
Manage Exchange 2007 mailboxes
Managing all FTP/sFTP connections for customers
Managing the company website and all other marketing/web design responsibilities.

LAN/Application Support Technician

Confidential

Responsibilities:

Troubleshooting proprietary and mainstream software/hardware for on site and remote locations.
Setting up new users in Active Directory for network access and Exchange mailboxes
Respond to helpdesk ticket system pertaining to computer issues, reports, database, and company software issues.
Assisting end users in resolution of problems.