Security Analyst Resume

SOFTWARE:

Microsoft Excel (VLOOKUP’s, pivot tables, graphs), Word, PowerPoint, Outlook, Oracle 11g, JIRA software, Intermediate SQL, Zenmap, Comodo IT & Security Manager

PROFESSIONAL EXPERIENCE:

Confidential

Security Analyst

Responsibilities:

Reviewed and interpreted Confidential Global Solutions’ assessment and scanning results
Advised Merchants on how to create Virtual LAN to protect payment card devices
Worked through prioritized external vulnerabilities for patch remediation with responsible business owners
Advised in prioritization of patch deployment.
Assisted the client by providing SIEM assistance and root - cause analysis on vulnerabilities.
Managed vulnerability remediation through re-test and closure.
Serve as escalation point for all local client technical issues requiring support within the vulnerability management program
Provided accurate support to merchant customers via inbound and outbound calls, emails and/or web-chat communication methods.
Scheduled and managed network vulnerability and security scans.
Conducted failed scan analysis by reviewing executive and technical reports to identify vulnerabilities and remedial solutions to ensure secure a customer payment network.
Remotely manage in-scope payment network infrastructures.
Patch management, debugging and configuration of EMV
Educated merchants of the importance of achieving and maintaining PCI-DSS Compliance and provided the appropriate level of assistance for each step of the PCI process, including vulnerability scanning and security scanning.

Confidential, Norcross, GA

Team Lead

Responsibilities:

Researched and resolved customer claims (shortages, returns)
Analyze reports and develop charts, graphs and tables on performance
Responsible for credit collections on all accounts by phone and email
Takes part in hiring, training and evaluation process
Prepare and maintaining customer monthly reconciliation
Preparing monthly reconciliation status reports for management
Develop strategies to improve my team's adherence with reward systems

Confidential, Lawrenceville, GA

Team Lead

Responsibilities:

Served as a liaison between management and employees
Employed excellent critical thinking and problem solving
Handled inbound calls, processed credit card payments and merchandise returns
Responsible for processing credit reports for verification of references, and establishing validity of information provided

Confidential, Baltimore, MD

Front Desk Administrator

Responsibilities:

Served as a resource at front desk for doctors and nurses
Accurately captured and recorded customer information
Assisted and managed crowds
Tactically handled stressful interactions with patients

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