PROFICIENCIES:

Operating Systems: Windows Server 2000; Windows Server 2003; Windows Server 2008; Windows Server 2008 R2; Windows Server 2012; Windows Server 2012 R2; Windows 2000; Windows XP; Windows Vista; Windows 7; Windows 8; Windows 8.1; Windows 10.

Virtualization: Citrix Presentation Server for Windows Server 2003; Citrix Xenapp for Windows Server 2003; Citrix Xenapp for Windows Server 2008; Microsoft Hyper - V 2008; Microsoft Hyper-V 2008 R2; Microsoft Hyper-V 2012; Microsoft Hyper-V 2012 R2; VMware 5.1; VMware 5.5; VMware 6.0.

Systems Management: Microsoft Systems Management Server 2.0; Microsoft Systems Management Server 2003; Microsoft Systems Management Server 2007; Microsoft System Center 2012 R2 Configuration Manager; Altiris IT Management Suite; Dell KACE; Lansweeper; AdminArsenal PDQ Deploy; AdminArsenal PDQ Inventory.

Communications: Microsoft Office Live Communications Server 2003; Microsoft Office Live Communications Server 2005; Microsoft Lync 2010; Microsoft Lync 2013; Microsoft Skype for Business; Microsoft Exchange Server 2003; Microsoft Exchange Server 2010.

Data Backup Systems: Mozy Business; EMC Networker 6.0; EMC Networker 7.0; EMC Networker 8.0; Symantec Backup Exec 10; Symantec Backup Exec11; Symantec Backup Exec 2012; Symantec Backup Exec 2014; Symantec System Recovery 2010; IBM Tivoli Storage Manager for System Backup and Recovery; Code42 Crash Plan Pro.

Anti-Virus Systems: Trend Micro Worry-Free Business Services; Kaspersky 8.0; Kaspersky 9.0; Kaspersky 10.0; Symantec Norton AntiVirus 13.0; Symantec Norton AntiVirus 17.0; Trend Micro PC cillin; Trend Micro PC cillin Internet Security v15; Sophos Enterprise 10.6.

Mobile Solutions: Blackberry Enterprise Server 4.0; Blackberry Enterprise Server 5.0; VMWare Airwatch.

Other: Various homogeneous hardware desktop, laptop, and server systems, Various desktop applications; DHCP; DNS; GPO; Active Directory.

CAREER PATH:

Senior Systems Engineer

Confidential, Houston, TX

Responsibilities:

• Built and maintain the SCCM 2012 R2 server environment.
• Implemented company backup solution.
• Responsible for Active Directory health including, but not limited to GPO’s, DHCP, and DNS.
• Built and maintain password vaulting and access permissions.
• Responsible for software patching.
• Responsible for companywide software installations.
• Implemented and administer Lync 2013.
• Established current machine naming structure.
• Administer the Exchange 2010 environment.
• Administer the virtual environment using VMWare.
• Responsible for PCI DSS compliance.
• Responsible for creating and maintaining all IT related documentation.

Confidential

IT Manager, The Woodlands, TX

Responsibilities:

• Acquired and maintained amicable relationship with Microsoft partners.
• Built and managed hosted help desk support.
• Implemented and maintain vendor relations and 3rd party support.
• With collaborative effort, established and managed all remote office network connectivity.
• Established and maintain all Data Center operations and relations.
• Created and maintain company SLA’s.
• Coordinated the contracts and distribution of company assigned mobile devices.
• Evaluated, selected and implemented the current ERP environment.
• Researched and established the company computer policies, regulations, workflows and change management.
• Coordinated and executed the ADFS integration of Office 365.
• Implemented and maintain the company anti-virus solution using Trend Micro.
• Acquired and distributed company email infrastructure using cloud email on Exchange Server 2010.
• Implemented the integration of ADFS with Cloud Exchange 2010.
• Created and currently maintain the Active Directory environment including DNS, DHCP, and Group Policy Management (GPO) and Active Directory Integration with cloud products.
• Created a private cloud infrastructure using a clustered Microsoft Hyper-V virtual environment including, but not limited to, backups, firmware and software updating, and virtual machines builds and physical server consolidations.
• Coordinated the contracts and space requirements for a cloud backup infrastructure using Enterprise Mozy.
• Implemented, managed and maintain Microsoft System Center 2012 Configuration Manager (SCCM 2012).
• Managed all IT related CapEx and OpEx expenditures.
• Maintain all machine updates and general workstation and server health.
• Troubleshoot and resolve various server issues.
• Directly managed a team of 4 field engineers dispersed geographically.

Confidential

Senior Systems Engineer, Houston, TX

Responsibilities:

• Managed and maintained Active Directory environment including DNS, DHCP, and Group Policy Management (GPO).
• Managed and maintained a clustered Microsoft Hyper-V virtual environment including, but not limited to, backups, firmware and software updating, and virtual machines builds and physical server consolidations.
• Implemented and managed site migration and company acquisition systems integrations.
• Migrated Microsoft 2003 Standard and Enterprise Server to Microsoft 2008 R2 Standard and Enterprise Servers.
• Implemented and maintained the current Citrix environment using Presentation Server 4.0/4.5.
• Implemented and maintained Microsoft Office Communicator Server 2007 (OCS 2007).
• Migrated, Implemented, and maintained Microsoft Lync 2010 Unified Communications.
• Implemented and maintained the Enterprise Backup server and application using EMC Legato Networker.
• Administered and maintained the Microsoft Systems Center Configuration Manager 2007 (SCCM 2007) server and infrastructure.
• Managed the Exchange 2003 and Exchange 2010 environment.
• Administered the Mobile Device Management infrastructure.
• Created and programed various limited scripts using Powershell and Visual Basic.
• Administered server updates and general server health.
• Troubleshot and resolved various server issues.
• Administered and maintained Workstation updates and general workstation health.

Confidential

Helpdesk Manager North America Division, Houston, TX

Responsibilities:

• Managed eight Helpdesk Associates (both hourly and salary) for all North America offices including hiring and terminations.
• Coordinated Helpdesk workflow for all North America.
• Coordinated and conducted departmental change controls.
• Provided weekly and monthly reports to I.T. Director of North America Division.

Technology Architect

Confidential, St. Louis, MO

Responsibilities:

• Implemented, migrated and maintained VMWare environment.
• Conducted the Datacenter relocation project.
• Performed server maintenance, troubleshooting and repair/replace.
• Built and Administered the Presentation Server 4.0 Citrix Farm.
• Built, Deployed and Administered Windows 2003 servers.
• Administered the Active Directory.
• Administered DNS and DHCP.
• Administered Backup environment using IBM Tivoli Storage Manager for System Backup and Recovery.

Confidential

Systems Administrator, Houston, TX

Responsibilities:

• Deployed the time clock system used in various locations (KRONOS).
• Administered and maintain both Citrix Farms in the enterprise (XP and Presentation Server).
• Deployed and Administered the Microsoft Live Communications Server (LCS 2005).
• Administered and maintained all software deployment(s).
• Deployed and Administered desktop, server and laptop patch management systems.
• Administered and monitored server health.
• Administered all hardware and software requests.
• Deployed and Administered the Microsoft Systems Management Server.
• Deployed and Administered the current company desktop, laptop and server image(s).
• Provide all Tiers of Helpdesk services to over 2000 employees of the company including hardware and Software support.
• Maintained VMWare environment on physical Dell Servers.
• Maintained internet and intranet connectivity to all office locations in the United States.
• Traveled 75% of the time to other offices providing system support, repair, and business communication.
• Provided training in the use of various Microsoft Applications.
• Provided training in the use of Citrix client applications.
• Upgraded, installed and provided general maintenance to company PC’s, thin clients, servers and printers.

Confidential

Systems Support and Account Executive, Orlando, FL

Responsibilities:

• Provided customer support for clients.
• Assisted agents in the processing of insurance applications, policy quotes, amendments and policy renewals.
• Provided technical support and interfaced with the IT department.
• Selected from over 1000 candidates to convert over 500 policy variables from former Aetna policies to Travelers policy standards including underwriting and rating standards.
• Input new employee information for systems access.
• Conducted Compaq NT/Windows set-ups and builds in addition to responsibility for operations of department computer workstations.
• Researched network problems and implemented solutions.
• Trained employees in the use of Microsoft applications.
• Received recognition for outstanding performance and competence in computer systems and training.
• Underwrote, rated, managed and provided customer service to 500+ insurance agents in 15 states.
• Conducted audits and engineering surveys for all accounts.
• Provided billing, accounting and collection activities for all accounts.

Confidential

Consumer Support Representative, Orlando, FL

Responsibilities:

• Lead a team of eight coworkers to streamline the Agents handbook of products and services.
• Trained new employees in medical terminology.
• Provided customer service for claims reporting on personal and commercial policies.
• Handled general liability, property, casualty, auto, long term care and group long term care insurance.