CAREER SUMMARY:

• Self - motivated VMware Systems Analyst/Engineer with nine years of experience installing, managing and maintaining VMware ESX/ Confidential 3.x - 6.0 hosts, in a large multi-national organization.
• Strong background in project management, systems management, infrastructure support, and leadership responsibilities.
• Team player accustomed to working in a fast-paced, complex, multi-platform, highly secure IT environment, with advanced troubleshooting skills.
• Technical liaison with strong interpersonal, oral and written communication skills, able to rapidly assess business needs from technical and professional personnel and recommend appropriate solutions.
• Adept at handling multiple tasks and projects simultaneously with a continuous record of growth and success, committed to high quality work and developing knowledge in all aspects of business.

STRENGTHS:

• I take extreme pride in my work.
• Highly motivated and confident.
• I continue to look for ways to improve.
• Very honest and reliable.
• Punctual and eager to learn new things.

TECHNICAL COMPETENCIES:

Operating Systems: VMware ESX/ Confidential 3.x-6.0Microsoft Windows 95, 98, XP, NT, 2000, 2003, 2008, 2012

Software: VMware vCenter, P2V; Microsoft Virtual Server, Clustering, MOM; Symantec Antivirus; HP OpenView Suite; Dell OpenManage; Computer Associates Unicenter, Service Desk, Software Delivery and Asset Management; IBM Tivoli; Citrix Xen Desktop.

Back Office: Active Directory, SQL Server, IIS, DFS, Application Center, NLBS and Cluster Server.

Hardware: Dell, HP rack-mounted server hardware; Network Appliance-based NAS; Radware Load Balancing.

Other: HTML, XML and minor PowerShell scripting.

PROFESSIONAL EXPERIENCE:

Confidential, Winston-Salem, NC

Desktop Infrastructure Team Lead

Responsibilities:

• Act as a consult and lead to team for all support issues and projects in a VMware Confidential 5.5 environment with 800+ hosts and 47,000+ virtual machines. This can stem from low-mid level guidance (problem solving, host configuration errors, network connectivity/slowness, storage latency, guest end user experience issues, process documentation) to high level items and troubleshooting (assistance in creating change records, business justification and impact analysis, managing risk of implementing changes or break/fix problem tickets, virtual machine corruption issues and recovery, and all things storage related). I take ownership and work high level complex problems that require support and coordination from multiple vendors.
• Primary liaison for all incoming server farm projects from a virtualization team perspective. End to end project tracking and support for each new farm to ensure timeliness of delivery into production. This includes PTP (Project Tracking Portal) management of storage, network, hardware, server add forms and peer reviews.
• Test, prepare, coordinate, train, and provide backing support for all large efforts on the team for all core competencies.
• Patching and upgrades of Confidential, firmware updates, host configurations, upgrades of vCenter and Windows compliance related items.
• Primary communicator within the team to keep everyone up to date on vital issues or efforts spanning multiple shifts.
• Manager liaison and delegate for the team for personal team member challenges, scheduling changes, time off approvals and on-call changes.
• Schedule and lead meetings with onshore and offshore team members to go over concerns, technical or otherwise.
• Assist in tools like vROps to monitor and better manage/configure the environment.
• Coordinate offshore and onshore staff for daily tasks and projects - Primary consultant on RACIO document to determine current roles and responsibilities as well as future direction of all team tasks and efforts. Integral role in determining appropriate staff for these tasks and efforts based on their experience, strengths, and position.
• Evaluate, plan, and justify funding for the team’s yearly tech refresh and organic growth efforts. This includes working with other leaders on forecasting and demand planning.
• Before being promoted to team lead responsibilities in 2013, I was primary support for storage, vCenter including upgrades, maintenance, SQL, Windows (Server 2003, 2008, 2012) support, and troubleshooting. Rotational on-call support and day to day ESX/ Confidential installation, configuration, and troubleshooting. The VDI team mostly dissolved in 2016 with responsibilities taken over by the virtual server team.

Confidential, Winston-Salem, NC

Intel Analyst

Responsibilities:

• Provided enterprise-level technical support for 650+ Windows NT 4.0, Windows 2000 and Windows 2003 servers including mission-critical internet facing servers within a DMZ environment.
• SQL Cluster installation to distribution plants - Install, configure, and support SQL cluster configurations.
• Led MOM2005 evaluation and project to deploy MOM agents to all servers. MOM 2005 SP1 in production with two failover capable management servers and a SQL cluster for database support. Agents deployed to over 300 servers.
• Led project to implement Microsoft Virtual Server to support virtual desktops to off-shore developers. Project included three Quad-Core Dell 6850’s each with EtherChannel 2GB support, and 32 GB of RAM.
• Led project to identify and implement a disaster recovery solution and to in corporate this new product with our existing silo infrastructure. Utilized Ultrabac for images and disk to disk, disk to tape, and NDMP solutions. Team lead on backup responsibilities using TSM.
• Developed strong relationships with business leaders and application developers to ensure that hardware and software configurations meet business demands from project conception to timely completion. This includes server specification, configuration, performance tuning and post-project support.
• Utilized many industry-leading IT management tools including but not limited to: remote administration, software deployment, patch management, antivirus protection, monitoring and disaster recovery.
• Rotational on-call. Racked, installed, and configured server OS on Dell hardware - including DMZ hardening.

Confidential, Greensboro, NC

LAN Technician

Responsibilities:

• Led project to design and implement all SQL server clusters to the plants for an in-house SQL DB application.
• Led project to implement email virus scanning from the internet and from other Exchange 5.5 email servers.
• Developed thorough knowledge of day-to-day troubleshooting and administration duties including: installing, configuring, and maintaining Windows NT 4.0 and Windows 2000 servers on Dell hardware. Internet email virus scan deployment and Exchange to Exchange server virus scan, SQL 7.0/2000 database admin, and Microsoft Internet Information Server 4.0. Also supported Novell 4.11 servers and troubleshot network problems in a Nortel switch and router environment. Advanced server hardware support and server technician on-call.

Confidential, Winston Salem, NC

Network Systems Analyst

Responsibilities:

• Helped monitor the network and coordinate support for outages.
• Worked in the field as Computerized Patient Records technician which included desktop hardware and software support.
• Provided Domain Administrator responsibilities by administering over 6500 user accounts.
• Troubleshooting experience included Windows NT, 95, 98, 3.x, Novell 3.12, Winframe, Metaframe, KIXtart, MS Ofice 97/2000, Mainframe, IE and Netscape, and advanced level hardware problems.
• Provided second level support for more in depth resolutions.