SUMMARY:

To work with and for a company that values the skills and abilities of every employee while performing to the best of my ability within the organization. Always learning, always growing.

EXPERIENCE:

Office Administrator

Confidential, Halstad, MN

Responsibilities:

• Responsible for answering the phone and greeting customers; ordering office supplies; maintaining the office filing system; writing work orders for clients who need work performed; entering completed work orders into the invoicing system; creating invoices; handling incoming and outgoing mail; writing and maintaining the internal procedures manual
• Preparing bank deposits; taking notes during important conference calls; using the online map system to generate aerial maps for clients; scanning and faxing; creating and editing correspondence; research on a variety of topics as needed; other duties as required.

Collections Specialist

Confidential, Denver, CO

Responsibilities:

• Responsible for making and receiving calls to/from debtors to collect medical debt; light and in - depth skip tracing; preparing and sending box breakers to local post offices around the country, as well as other debtor communications; using the Kenwood system for account management; arranging payment plans and taking over-the-phone payments; other duties as required.

Online Customer Service Administrator

Confidential, Fort Collins, CO

Responsibilities:

• Primarily responsible for handling all incoming communications from clients and vendors via email, phone, Confidential and social media; note-taking for several monthly calls; social media across several platforms, including but not limited to: image creation via photo imaging software
• Confidential ad creation and maintenance; posting across all platforms; monitoring comments and responses; proofreading of all documentation; spreadsheet creation and maintenance; PowerPoint creation and maintenance; monitoring customer accounts, including orders and communication; basic sales and after-sale service; mail distribution; basic housekeeping; other duties as required.

Freelance Writer

Confidential, Ada, MN

Responsibilities:

• Primarily responsible for website content creation and SEO keyword research and management; worked closely with select clients to set up content for start-up websites