OBJECTIVE:

To obtain a challenging and lead position in an environment where I can apply my knowledge and skills, with opportunities leading to improving Infrastructure and Networking systems.

SUMMARY:

• Created efficiency with a worldwide company, coordinating IT support and efforts for over 1,000 computers, creating remote access for company - wide systems management.
• As a result, call responds were resolved in a faster manner, and Technicians were able to be allocated in other projects as needed. In addition, application allowed for remote software installation thru intranet, account management, patch management, and asset control.
• Formed and kept great business relations with companies to negotiate lower prices with hardware, software, and consulting services. This allowed saving money within our department to meet budget expectations.
• Fluent in English/Spanish

TECHNICAL SKILLS:

Full Data Center management: New, Update and upgrades, Remote, Local and DR support. Rack deployments. Device and hardware deployment. Power Distribution allocation, Space management, Manage controlled temperature environment.

Storage: NetApp, XiO, EMC VNx, SAN Storage. StoraWINDOge capacity, and provisioning

Hardware: Hardware and Software installation, upgrades, patching front and back end Troubleshooting, LAN / WAN full Maintenance. Dell, HP, IBM Cisco Rack servers. Blade and rack. Storage devices, networking devices. Cabling Cooper, Fiber, Scsi, Twinax

SysOps: Microsoft AD, Exchange, Clustering, DNS, DHCP, SQL, IIS, GOP, DFS, PDS, SCOM, Hyper-V, RDS, WSUS. Altiris, McAfee EPO, McAfee Group shield, CITRIX, VM Ware, Cisco Call Manager, Cisco Unity, Track It, CA ArcServe, BES, ReadSoft, Double Take, EMC SAN, Cisco UCSM. 5+ years providing both RDS and DFS windows services.

WORK HISTORY:

Confidential, Iselin, NJ

Sr. Infrastructure Engineer

Responsibilities:

• Worked closely with systems engineers to set up RDS services for remote user applications, data, and network resources.
• Troubleshoot and manage windows RDS and terminal services for both server management and back end acces to terminal services to run virtual applications for cities and windows.
• Provide resources to run DFS services in windows server 2098, 2012 and 2016.
• Used DFS services to properly provision SAN storage under windows folder structure.
• Provided DFS support for replication and disaster recovery solutions.
• Data Center management.
• Take part on all aspects of DCOPs to manage one local data center and three satellite data centers.
• Manage new rack deployments and installation managing cabling, device installation, hardware deployment, power distribution and the such totaling 35 racks.
• Constant hardware lifecycle deployment from out of the box receiving to production to decommission state.
• Responsible for all and systems monitoring including, but not limited to: Windows servers, VMware ESXi, Networking, applications, connectivity, and hardware.
• Provide 3rd and 4th level support for all back end technologies included, but not limited to: VMware exsi 5.5 and 6.0, SAN Data Storage (EMC, XiO, Nexsan, DataoN, NetApp).
• Meet company SLAS and SOP requirements diligently.
• Comply with fast turnaround solutions, and advise on needed resources.
• Use remote tools to trouble shoot, install, and assist with incidents requiring customer assistance.
• Take part in various company projects related to OS platforms, new product roll outs, systems and application updates.
• Build, deploy, maintain and troubleshoot domain networks, File, Data Base, Application, Web, and Storage servers based on VMware ESXi, Citrix, and windows products.
• Provide infrastructure automation and part of infrastructure as code deployment using PowerShell, Bash, PHP with Visual Studio. Scripting for automation, deployment, troubleshooting, and testing Deploy managed services using tools such as Citrix 7.5, VMware ESXi 6.0, Terminal services, Windows 2012 all flavors, McAfee, EPO.
• Provide solutions which involve server OS systems issues.
• Third and fourth level server and windows domain layer support relating to domain, connections, applications usage and performance, printing services, DCHP, DNS, TCIP, AD DS, GP, File Services, Exchange, Clustering.
• Part of On Call Team
• In charge of Datacenter maintenance, troubleshooting, installations, expansions, migrations, hardware replacement.
• Provide all data storage resources for company cloud platform.
• Broad knowledge of VMware products to be used as for cloud provisions and management resources.
• Familiar with VRealize suite including VR Automation, VR Orchestrator, and VR Operations. Using tools accordingly in connection with internal Vsphere Cloud to facilitate all around services and application Automation, deployment, maintenance, day to day troubleshooting, monitoring.
• Recommendation on systems decommissions and replacements. Involve in all hardware and systems deployments to comply with resources needed to maintain company cloud.
• Responsible for maintaining company compliance for systems availability.
• Monitor all infrastructure allocated appliances. This included alerts in all aspects, latency and connectivity issues, systems status, Storage performance, space and availability. First response acknowledgement, troubleshooting and resolving the issue in a fast manner.
• Advice and make decisions on back end infrastructure architecture related to hardware upgrades, New physical and virtual technologies, Infrastructure Systems upgrades (currently designing ESXi 5.5 and 6.0 upgrade to ESXi 6.5), Storage technologies upgrades.
• Take part on all faces of Infrastructure Hardware owned equipment deployment from out the box to production status. In the same way take part on new technologies deployments.
• Provide technical support to infrastructure hardware: HP servers, Cisco Rack and Blade servers, Big Storage (Emc, DataOn, Nexsan, NetApp, XiO)
• Be a co-liaison point with Networking team for in Cisco House network products (Switches, Routers, ASAs FW, Cisco MDS, Cisco FIC), for Hardware Install implementations, Testing, Connectivity issues, able to provide physical confirmation on equipment live status.
• Col-liaison member of the backups team for Data Center Provisioning, Hardware deployments, upgrades, replacements, decommissioning, storage provisioning, Network provisioning.
• Follow company’s procedures and SOP’s. Also, create and update current internal KBs, Training, and Documentation.

Confidential, Iselin, NJ

Network Admin

Responsibilities:

• Provision And manage Windows DFS services to be used over WAN network. Provided assistance on Folder distribution, management and replication for local and remote resources.
• Managed all Terminal and RDS services to provide access to virtual applications running on Citrix farm.
• Provided RDS access for tier I And II server access and management
• Provide Network and PC support locally and remotely related to hardware and software reported by users.
• Maintain up to date with all Operating Systems knowledge to provide High End level support to other technicians.
• Monitor Hardware and software usage providing items to be covered for training IT team to make them more productive and efficient when helping end users.
• In charge of installing, upgrading, trouble shooting, and maintaining all network software and hardware in the LAN /WAN
• Work with third party vendors for upgrading, troubleshooting, maintaining all LAN equipment.
• In charge of Administering and maintaining Citrix Farm infrastructure, VMware Esxi 4.4, Windows server 2003, 2008, and 2012 Symantec SMTP and PIX, Websense
• Support Call Center software such as Syntellect, and Clientele .
• In charge of Back Up and Disaster Recovery.
• Provide monthly reports related to Network Usage, Security breaches, Maintenance details, and network Outages.

Confidential, Knolls, NJ

Helpdesk Analyst/ System Analyst

Responsibilities:

• Provide Network and PC support remotely via phone using numerous remote tools such as RDP, Continuum Log Me in, VNC, Teamviewer.
• Troubleshoot all aspects front and back end computer and network related incidents
• Support Windows XP, Windows 7, and windows 8.
• Remote PC Repair for malware, viruses, software installs, network connectivity, internet connectivity, security permissions, printing installation multi-platform, VPN connectivity, Profile configuration, Outlook, Adobe, Java, Microsoft Office Applications,
• Microsoft server 2003, 2008, and 2012 administration for Active Directory, DHP server DNS, File Sharing,
• Printing Management, Terminal Services. Exchange 2003, 2007, 2010 Management. Create mailboxes. Manage Data Stores. Mailbox permissions and management, Distribution Lists, Public folder assignments, Mailbox management permissions, General troubleshooting.
• Configuration for firewall deployment, upgrades and replacement. Content Filtering management, NAT policy management, VPN Management, DHCP Management. Wireless access point configuration and access. AV Management and deployment. IP filtering.
• VMWare management. Create servers. Create and manage LUNS, increase drive size and assign to VM servers. Connect SAN to Host servers.
• Work with ISP vendors for connectivity issues, service provision and upgrades, DNS configuration, IP configuration.
• Mange Avaya front and back end IP telephony systems. Create users, assign extensions, Voicemail set up, Call forwarding, Voicemail to email, troubleshoot connectivity issues. Assign phones to extension. Cisco Call Manager Assign phones extensions and voicemails. Mange hunt groups. Phone replacement and upgrades. Call forwarding.
• Work with numerous clients to complete Infrastructure Projects providing a variety of services such as, but not limited to: Data Center Operations, Network set up and management, Systems administration, PC Troubleshooting, Security, and Voice IP.

Confidential, Princeton, NJ

Sr Systems Engineer

Responsibilities:

• Unlock network passwords, Voicemail passwords, install software, perform quality upgrades.
• Connect users to email, printers, web applications, local applications, IP phones.
• Install, configure, replace, upgrade all hardware peripherals (Laptops, Desktops, Printers, Monitors, keyboards and mice, Smart phones).
• Provide Business Solutions as per Business requirements and needs for either a Department or Site.
• Responsible for all Infrastructure Planning, SOW’s, Connectivity, Network Access, Wireless Access, Hardware and Software deployment, Telephony services for site upgrade from 50 end users to 500 users.
• Project Lead for Fiber runs, Cisco Switches, Cisco Routers, Servers upgrades, Wireless connections, VoIP connectivity for site expansions and upgrades.
• Full Data Center Maintenance, Move, and Upgrades, Manage KVM, Power Sources, Ventilation, Security, Rack Management, Cable Management, UPS Management.
• Build and Maintain HP and IBM servers for Domain Controllers, File, Print, and Application servers.
• Create and maintain Network accounts, mailboxes, Phones services.
• Manage Back UP tape library using CA.
• Altiris Administration for Laptops and Desktop full management.
• McFee EPO Orchestrator for corporate Antivirus.
• BES Console for server and workstation patch management
• Citirx Metaframe for software deployment
• Microsoft AD, Cluster Services, DNS configuration, and Exchange System Manager
• CA for Back Up management.
• VM Ware PC and Server Console to deploy, administer and maintain workstations and servers.
• Cisco Call Manager to add and remove Phones, phone extensions, phone accounts.
• Cisco Unity to manage phones Voicemail account and phone transfer and connection from external sources.
• Responsible for meeting project lines for new product deployments.
• Responsible for meeting corporate guidelines with budgets and timelines for three different site expansions.
• Complied with all requirements for Hardware upgrades on a yearly basis.

Confidential, Kenilworth, NJ

Help Desk Technician

Responsibilities:

• Support About 5000 users through Remedy Help Desk Utility
• Check Network Connections through TCP/IP, PING, Server Management Tools.
• Help resolve issues through the phone for company’s supported Office Software such as Microsoft office, Outlook, Adobe Products, and IE
• Use Server tools such Access Directory and Exchange Server to set up user accounts and profiles.
• Network and Profile upgrades done through Radia Network Installation Tool.
• Installation and Virus patches, and Anti-Virus software.
• Data recovery by Using tools like Norton and MacAfee, Imaging Utilities.
• Computers / laptops hardware and software configuration and upgrading.
• Track Purchase Orders through EZ-Track Purchasing Utility.
• Arrange for deployment and collection of company’s hardware.
• SOP Certified.
• Provide end of the IMAC Reports and IT center inventory reports.
• Arrange for disposal of old equipment including equipment capitalization, Data Destruction, and re-selling of equipment.

Confidential, New York, NY

Technical Asset Coordinator

Responsibilities:

• Project Coordinator for all computers and software deployments.
• In charge of creating Inventory procedures to track Technical Equipment for the whole company.
• Creation and tracking of Help Desk ticket through Magic Web Application.
• Work hand to hand with purchasing department for upgrades approval and purchasing of new equipment
• Phone Troubleshooting of technical issues with remote users such as Dial UP, VPN, Network Connection, Remote Software installation, Equipment Replacement, Security Patch Installations and Upgrades, Profile management, OS Upgrades, Hardware Upgrades and installations, Network Accounts Creation, Log IN Issues.
• Coordinate center relocation, and displacement of computers for old and new employees.
• Coordinate with Field Engineers for computers upgrades and deployment through Help Desk Ticketing system.