SUMMARY

• If your organization could benefit from an experienced IT Engineering & Operations Director - Manager, Professional Services Practice Lead, Service Management Architect & implementation specialist with skills in Confidential ITSM process Framework, IT Audit Remediation activities (PCI DSS, SOX, SAS70), IT staffing and operational leadership, TMN NGOSS process framework, as well as Confidential Services Oriented Architecture ( Confidential ), would you take a moment to review my credentials? I am confident you would identify skills and abilities from my background that would transfer effectively to help your organization meet its targeted business goals.
• To expedite your review, I would like to summarize key points:
• With current experience in ICT management, I possess comprehensive understanding of the dynamics of leading cross-functional, highly skilled technology/project teams in working together to meet objectives.
• Having built a proven track record for delivering large and complex IT Infrastructure management projects on time and within budget for large Government agencies as well as private enterprise organizations.
• Extensive experience in the planning, design, development, implementation, and support of enterprise infrastructure management solutions (e.g.
• Network Security, Network Operations Centers, Confidential Service Management & Infrastructure
• Management Process Development, Request for Tender Development, Technology Assessments, etc…)
• Well versed in all the current international IT management standards and protocols including Confidential ITSM Change, Configuration, & Release Management, CoBIT, PCI DSS, as well as the ICT Infrastructure Management Process areas of Design & Planning, Deployment, Operations, and Technical Support.
• Technical “hands-on” experience with various management software packages.
• For small and large-scale projects, in start-up or transitional environments,
• I have developed Confidential and tactical plans that produce results. You can expect similar results from me as a member of your team.
• Currently, I am seeking a new association with an IT organization that can benefit from my experience as an
• ICT Manager / Director, Enterprise Infrastructure Management & Solutions Architect-Consultant with the ability to motivate and lead highly-productive teams to meet and exceed the ICT Infrastructure management goals (e.g., efficient IT management, development of new services, technology integration projects, outsourcing -
• Confidential sourcing preparations, BSM process development, NOC builds, etc).
• I have a management leadership style of setting directions and priorities based on
• Confidential plans, allowing the engineers to engineer, however; ensuring deliverables are finalized by their due dates and that they satisfy the original project goals.
• I am confident in my ability to make an immediate and long-term contribution to your organization and would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail.
• Detail-focused, confident IT Manager / Director, ITSM professional, NMS technology architect and implementation specialist with experience and success in designing and implementing infrastructure management and IT process solutions for Fortune 500, large government, and small business clients.
• Excel at leading diverse, cross-functional teams through all project life cycle phases. Strong technical-management & IT project management background.
• Skilled in designing and developing solutions that improve organizational efficiency and profitability through understanding and leveraging international standards such as Confidential ITSM, CoBIT, PCI DSS, and TMF NGOSS. Master CNE, ECNE, CoBIT, and Confidential designations.

SPECIFIC AREAS OF EXPERTISE INCLUDE:

• Lead the development of IT operations & network security engineering resources for the staffing of enterprise NOCs / SOCs, as well as Managed Service Provider (MSP) environments
• Enterprise Network Management Solutions (ENMS)
• Infrastructure Management Architectures, Plans, Operational Guides, etc…
• Confidential ITSM & Confidential Process & Procedures development and execution. Process development include some of the following:
• Change & Configuration
• Event Management
• Design & Planning
• Deployment
• Operations
• Technical Support - functional roles & responsibilities
• Manage Audit responses for PCI DSS, SAS70, SOX,& the FFIEC
• Design and implement IT Security control processes based on CoBIT principals & PCI as a framework
• IT Project Management
• Technology RFT Preparation & Selection Process (Design & Execution)
• Technical & Report Writing
• TMN / NGOSS Process development

TECHNICAL SKILLS

Tools: Network Operating Systems (NOS) NetWare 5 /4.x, Windows NT Server (& Workstation)

Network Management Systems (NMS): Novell’s ManageWise, HP OpenView NNM, Confidential SMARTS InCharge SuiteStorage Area Network Management Control Center administration (Storage Resource Management - SRM), Confidential Storage Insight (Availability Management for SRM)

Protocols: TCP/IP, SNMP, IPX/SPX.

Models & Standards: ITSCMM, CoBIT, PCI DSS, SAS70, TMN/OSI-FCAPS, eTOM/NGOSS, Six Sigma DMAIC (Design-Measure-Analyze-Improve-Control), Confidential Services Oriented Architecture)

PROFESSIONAL EXPERIENCE

Confidential, Texas

Senior Manager Security Operations

Responsibilities:

• Successful leadership of the Security Operations teams.
• Ensuring that all security policies & controls are enforced across all managed security devices.
• Driving the development and maintenance of security operations & administration procedures for both the internal Security Operations and the MSSP environments.
• Lead integration activites as related to all things IT security through interfacing and collaborating with the various IT teams scattered across the globe.
• The provision of project management activities, including, but not limited to, internal resource allocation, coordination of resources with other technology groups, as well as prioritization, risk, and budget analysis of multiple, concurrent projects.
• Preparation and delivery of presentations for executive and senior management.
• Provide ongoing coaching & leadership, training, and mentoring to security operations staff and project teams to ensure that security is consistently and efficiently implemented within IT projects.
• Recommend training as appropriate; provide guidance, direction and evaluations to staff related to career planning and performance.

Confidential, Foster City, California

Director Network Security & Audits

Responsibilities:

• Development of Request for Service, Maintenance, and Incident / Problem management processes based on Confidential & CoBIT process frameworks.
• The background influence of Six Sigma methodology of Design, Measure, Assess, Improve, Control was central to all other process development activities.
• Lead a team of network engineers through multiple security and audit remediation projects.
• Lead and direct the efforts of making the Confidential network secure
• Lead the Defense-in-depth project Network Security Zones, Re-Zoning project; where we applied a best practice approach for implementing a layered ‘network access zone’ environment. The zones project’s focus is on securing access to Personal Account Information (PAI) at rest.
• This is an implementation of best practice as defined through many of the leading Network Security experts as well as Burton & Gartner analysts.
• Manage a team of 10 Network Security Engineers & all HR responsibilities.
• Authored two concurrent Request for Proposals (RFP) to assess, procure, and deploy technologies to support
• Compliance monitoring & management of firewall policies, access lists, configurations
• Application discovery & relationship mapping for defining application behaviors.

Confidential - California

Senior Consultant, IT Service Management Architect

Responsibilities:

• IT Services Management Architect for financial service client engagement located in San Francisco, California
• . The engagement was for an Confidential Implementation Support Services; and the phase of the project I worked on was the Process and Tools Enablement portion, specifically; I designed and developed the process activities tools automation architecture as well as the current state assessment and recommendations for the enterprise management tools in support of the process automation.
• The tools architecture, called the Enterprise Management Architecture, was developed in collaboration with the client’s Senior Infrastructure Architect / Director and focused primarily on the Service Support & Service Delivery process automation requirements as well as the Confidential Event Management process area.
• The architecture was immediately leveraged by the client’s database administrators responsible for Confidential configuration of the new Change & Configuration Management software solution as well as the Service Desk implementation staff.
• IT Services Management Architect & Confidential consultant for

Confidential, California

Senior Systems Engineer

Responsibilities:

• Senior Systems Engineer (SE), software pre-sales technical consultative support role, covering the Confidential Account Managers (NAM).
• Provided technical demonstrations the Confidential Smarts management suite’s core functionality and particular attention to Confidential ’s newest product release, Storage Insight for Availability ( Confidential ).
• Developed all technical content and consulting required in responding to RFT / RFP as well as any associated statements of work ( Confidential ).
• Continued education and skills development with Confidential ’s storage systems and management software including the Confidential and well as the Confidential ControlCenter Storage Resource Management (SRM) solution.

Confidential

Architect / Project Leader

Responsibilities:

• Met and exceeded project goals for Operations design and implementation within tight budget constraints, leveraging existing and previously unused technologies to achieve time/cost/quality objectives.
• Developed process flows and associated procedures for Incident, Problem, Change, and Event management for the operations and technical support areas within infrastructure.
• Developed all requirements and methodologies for Request for Tender (RFT) to acquire necessary Confidential Infrastructure Management technologies required for automation of the previously defined Confidential ITSM / Confidential processes, and in support of the agency’s 10-year plan.
• This also included the testing and recommending for purchase the Enterprise Event Management System (EEMS).
• Created Enterprise Network (Infrastructure) Monitoring Solution (ENMS) Reference Architecture and technical documentation that served as guideline for entire infrastructure and applications development teams.

Confidential, Palo Alto, CA

Field Practice Leader / Senior Consultant

Responsibilities:

• Performed as solutions architect developing the Confidential, Incident, and Problem management processes design for a large Texas based national bandwidth service provider. Built operations procedures, interviewed operations & engineering candidates, and trained personnel on use of new processes & procedures.
• Lead the Infrastructure Management Capabilities Assessment for Blue Cross of Alabama which included assessment of processes, technologies, and the organisation supporting the service delivery network. Provided recommendations and time-lines associated with developing the Change, Incident, Problem, & Event management processes as well as identifying IT monitoring and management technologies required to automate the processes.
• Functioned as ENMS architect and project team leader for Managed IPT/ Confidential delivered to delivered project on time and within budget.
• Allowed client to achieve go-to market status on new service offering for 1st time.
• Served as NMS solutions architect and project team’s co-designer of NGOSS for start-up service provider; designed OSS/NMS for broadband provider, including NOC tools, staffing, and budget design.

Confidential - Sacramento, CA

Senior Consultant: Network/NOC Manager

Responsibilities:

• California Superior Courts - Served as Network Manager to lead team of system engineers and technicians in completing backlog of projects
• Built relationships between engineering and senior management, developed and published procedures for network support, and directed the completion of projects to bring courts up-to-speed.
• Confidential - Oversaw all daily functions within NOC, as well as reorganization of
• NOC team and development of roles and procedures necessary for bringing NOC to world-class status.