TECHNICAL SKILLS:

• Windows Server 2012/2008/2003 domain administration
• Microsoft Hyper - V Server 2012 virtualization solutions
• Microsoft Exchange 2012/2007/2003 support and administration
• VMware ESXi virtualization solutions
• Linux (RHEL/Ubuntu/Debian) system administration
• Unix/Linux email (Postfix/Dovecot) implementation and management
• UTM/VPN administration and management on multiple platforms (SonicWall, Sophos)
• Full Confidential ProLiant Gen8/7 and Confidential PowerEdge hardware implementation and support
• PC Windows 10/8.1/7/XP, Mac OS X, and Linux desktop implementations
• Complete Confidential Apple hardware troubleshooting and support at the component level
• Mobile OS administration iOS/Android/Windows Phone
• Custom virtual infrastructure solutions in the Cloud utilizing Amazon Web Services and Digital Ocean VPS

PROFESSIONAL EXPERIENCE:

Confidential, Bergenfield, NJ

Principal

Responsibilities:

• Full service IT consulting and solutions for small, medium, and enterprise level organizations
• Back end development experience with JavaScript / ES6 / Node.js: RESTful API projects utilizing Express.js, Mongoose, MongoDB (local db instances & mLab), Socket.io and Mocha unit testing
• Front end / Mobile development experience with React - Redux / React-Native / Webpack / Babel
• Git version control and npm package management
• Junior level development with C# - Win Forms / Xamarin.Forms, Python, C++ for embedded systems
• Familiar with HTML, CSS and PaaS providers Heroku / PythonAnywhere
• Emphasis on security for HIPAA / PCI compliance
• Proven ability to deliver in fast-paced environments

Confidential, Woodcliff Lake, NJ

Technical Support Analyst

Responsibilities:

• Responsible for complete XP to Windows 7 migration across multiple regions consisting of a 1000+ user environment
• Level 3 hardware and software troubleshooting
• Complete hardware and software support of 1000+ Confidential desktops and laptops (Optiplex 790, 780, 755 - Latitude E6320, E4310)
• Microsoft Active Directory administration including domain management of user accounts and profiles
• Microsoft SCCM support and administration
• Networked Confidential /Cannon printer support
• Cabling and wiring infrastructure installation and management
• IT instruction through step-by-step detailed manuals

Confidential, New York, NY

Desktop Administrator

Responsibilities:

• In charge of all XP, Win 7, and Mac OS X machines in multiple on-site and off-site locations in a 400+ user environment.
• Full hardware and software support of 400+ Confidential desktops and laptops (Optiplex 760, 780 - Latitude 4300, 6400 series) and 25 MacBook Pro’s
• Complete Mac OS X client / server administration and support including Entourage, MS Office Mac Apps, Snow Leopard LDAP integration
• Microsoft Active Directory administration including domain management of user accounts and profiles, system policies, and user/group rights, DFS management
• MS Exchange 2003 server administration and support including storage group and mail store management. Storage limits and mail quota projects
• Cisco Unity IP Telephony administration and support. 7970 and 7960 IP phones
• Full mobile device support including Blackberry, iPhone, Android and Windows Mobile platforms
• Networking support and knowledge of TCP/IP protocol stack including IP addressing and subnet theory
• FTP administration and management via IIS
• Full utilization of HEAT help desk software and other IT service desk systems
• Responsible for all new-hire IT administration and installation in a rapidly expanding environment
• Created and administered login scripts for a 400 + user environment
• Administered Cannon / Confidential network printers on-site and off-site
• Remote IT systems repair and analysis utilizing various remote access systems (RDC, VNC, TeamViewer, NTR Support)
• Created IT training through step-by-step detailed organization manuals
• Proven ability to troubleshoot effectively in a fast-paced multi-task environment

Confidential, New York, NY

Desktop Support

Responsibilities:

• Responsible for imaging laptop and desktop PC’s utilizing Norton Symantec Ghost Enterprise
• In charge of preparing PC infrastructure for new employee issue
• Maintained full hardware/software support for Confidential, Confidential, and Confidential client PC infrastructure including troubleshooting, repair and maintenance
• Installation of Confidential ProLiant servers

Confidential, New York, NY

IT System Administration

Responsibilities:

• In charge of Windows Server 2003/2008 system administration involving software and hardware support for the US and UK divisions including three global domain controllers ( Confidential PowerEdge T610’s)
• Understanding of TCP/IP protocol stack including IP addressing and subnet theory
• Full Microsoft Active Directory server/client support including domain management of user accounts and profiles, system policies, and user/group rights, DFS management
• Global infrastructure project management/installation of new office setups involving firewall, switching, and workstation cabling
• Experience with managing and coordinating voice and data provider installations
• Complete hardware and software support of over 100 Lenovo ThinkPad laptops (T400, T61, X200s) and Confidential Optiplex desktops across two global divisions
• Responsible for creating and directing employee new-hire system permissions procedures
• Responsible for administration and support of both Bloomberg Professional and Reuters financial data terminals
• Outlook 2003/2007 - MS Entourage MS Exchange client support for the user base, including project coordination for domain and provider migrations
• Scheduled and coordinated off-site backups in Windows, Mac OS X, and Unix environments
• Complete Mobile Device support including Blackberry, iPhone, and Windows Mobile platforms
• Designed and created login scripts for network shared drives and printers
• Administered both local and networked Confidential /Brother/Epson printers
• Implemented remote IT systems repair and analysis policies utilizing various Remote Access/Desktop software packages (RDC, VNC, TeamViewer)
• Directed mass deployments of TrendMicro Enterprise level Anti-Virus updates and installations
• Created IT training through step-by-step detailed organization manuals
• Full PBX phone administration/support involving the digital NEC Aspire system

Confidential, Englewood Cliffs, NJ

Infrastructure Support

Responsibilities:

• Provided complete Helpdesk level 1 and 2 software and hardware support for enterprise PC systems (Laptop/Desktop) in a Windows environment supporting over 1000 users
• Utilized a foundation in TCP/IP network theory to maintain and troubleshoot Confidential client as well as add/remove/modify Citrix users accounts and group permissions
• Full Microsoft Active Directory client support including resolution of login and domain issues
• Processed detailed support interactions with Remedy AR System
• Complete end-user support involving Juniper Networks and Nortel VPN clients
• Scheduled and coordinated Veritas Netbackup sessions for Windows and Unix environments
• Maintained and administered both local and networked Confidential printers for multiple users
• Performed remote PC repair and analysis utilizing various Remote Access/Desktop software packages
• Directed mass deployments of Symantec Enterprise level Anti-Virus updates and installations
• Produced IT training through step-by-step Video clips and detailed manuals
• Implemented customer service feedback systems to improve organizational value