Network Support Engineer Resume

SUMMARY:

As a member of your IT support, customer - client relations and management team: My personal goal is to deliver first class enterprise customer service and support throughout your organization and secure an opportunity that will allow me to further enhance my supporting and development skills of the future. Together in helping to evolve an environment that is universally consistent where everyone can implement and contribute to the success not only for themselves but of the organization is the key.

SKILLS SUMMARY:

Windows Server 2000,2003&, Windows Server 2013, Windows Vista, Windows XP & Windows 7,8 &10 OS and Network configurations
Office 365 and Microsoft Office, Internet Explorer, Google Chrome, Firefox& Safari, Microsoft Edge
Microsoft Exchange Server, Siebel Service, Citrix, VPN, WebEx, TCP/IP, Telecom Support
Onsite& Remote PC desktop & Apple support, mobile computing, system rebuilds, Imac/Ipad OS6Apple iOS devices set up and configuration support in Apple iOS, iPhone, iPad, Mac book pro, non technical related support iCloud, Apple ID, iTunes inquiries
Android, windows, Apple mobilility platforms Devices for administrating software and preventative management of devices
VPN for client//remote connectivity related issues

PROFESSIONAL EMPLOYMENT:

Confidential

Network Support Engineer

Responsibilities:

PC, laptop, and mobile and SupplyPro remote devices via Onsite and remote support hardware and software technical support
Active Directory users and computers
Iinternal and external employee Associates, sales Administration, executive support for all PC laptop, pc/mac Os supporting a variety of devices ranging from Windows PC,Mac, laptops, tablets, android, Iphone, remote desktop trouble shooting, maintenance and support

Confidential, San Diego CA

Network Support Engineer

Responsibilities:

Manage Active Directory/GPO users and computers in call center
Manage Active users and computers within Interactive Administrator via 7 different servers
PC hardware and software technical support to 146 agent stations and, 2 Training rooms including 46 stations
Support of WYSE thin-client technology terminals
User account maintenance in Active Directory
Configuration and management of all user computers using Windows OS
Configuration and management of all executive laptops (XP & Windows 7) and iPads (OS6)
Manage Client software

Office Manager

Confidential, San Diego, CA

Responsibilities:

Schedule property maintenance and upkeep
Prepare estimates, budget spreadsheets and project plans for property work to be done
Handle all incoming and outgoing customer/client phone calls
Manage employee payroll and billing
Pipefitter/helper

Customer Service Representative

Confidential, San Diego, CA

Responsibilities:

Strategic customer support for Confidential ’s Accident Claims Department
Support for wrecker services, insurance agencies and Confidential ”s customers

Customer Service Representative

Confidential, Chula Vista, CA

Responsibilities:

Manage all incoming and outgoing customer service communication, including telephone calls, email and fax
Ensure order entry and return material authorizations for damaged inventory were kept current at all times
Responsible for creating and distributing bi-weekly order fulfillment reports
Oversee warehouse logistics

Client Technical Support Lead

Confidential, Escondido, CA

Responsibilities:

Responsible for all client-facing technical support and the administration of six Blanchard websites’ tickets
Handle email and telephone technical support and the administration of the related service/repair tickets
Provide support to over 150 internal and external associates and clients
Install a toll-free technical support telephone hunt group and email infrastructure for one-stop client communication
Establish policies and procedures for all new and existing clients
Interface with Finance Department to reconcile 4 years of client activations
Co-ordinate with all sales engineers to establish a technical readiness program for clients
Test and launch new website ( Confidential ) for Confidential content via LAN, WAN and dial-up

Service Provider/Customer Service Rep

Confidential, San Diego, CA

Responsibilities:

Support all external laptop service repair centers in the Americas
Act as liaison between the repair centers and the Confidential PC Corporate Offices
Assist Operations Executives with any critical special requests
Coordinate all parts shipments from the Corporate Offices to the service centers
Create service repair tickets and provide hardware and software technical support for inbound client/service provider calls
Work closely with repair departments and coordinate all repair shipments throughout the Americas

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