SUMMARY:

• Accomplished technical executive with 20+ years of success in driving enterprise - wide strategy, leading complex technology programs, projects, and delivering secure high-tech solutions through teams that achieve business goals.
• Track record of success leading IT teams while growing value and delivering measurable results.
• Skilled in aligning end-user needs with long-term resolutions to complex challenges while meeting quality, cost and schedule requirements.
• Accomplished troubleshooter continually focused on identifying, isolating and resolving business and technical issues.
• Adept at leveraging technology and innovative solutions to support business development and maximizing enterprise and program efficiency.
• Foster a performance management culture, linking tasks to strategic objectives.
• Adept communicator proficient in building and strengthening relationships to drive strategic and tactical operations.
• Led and delivered large innovative enterprise-wide IT infrastructure solutions with multi-site call centers, web technologies and mobile device interfaces, including security compliance in Cloud environments.
• Successfully managed multiple programs simultaneously for complex technology and innovation programs while also managing financial performance- profit & loss, forecasting, budgeting & operational reporting.
• Ensured programs were estimated properly- meeting cost, schedule, technical and quality performance goals, as well as satisfying customer expectations and contractual requirements.
• Established strategic objectives for programs including growth opportunities, risk management, continuous improvement.
• Drove operational and organizational excellence by building high-energy, collaborative teams focused on developing and executing quality business and technical solutions while delivering exceptional business value. Led staff volumes in excess of 200 diverse resources.
• Established and facilitated recurring executive Security Council meetings with C-level executives and Board Members to review best practices in information security and IT compliance health while driving the security program.
• Implemented network automation training and tooling thereby reducing network engineer cycles on manual provisioning.

HIGHLIGHTS OF EXPERTISE:

• Strategic & Tactical Infrastructure Planning
• Innovation & Adoption
• Vendor & Supplier Relationship Management
• Contract Development/Negotiations
• Change Management
• Business-driven Technology Organizations
• P&L Accountability
• Security Architecture & Compliance
• Exceeding Service-level Agreements
• Regulatory Compliance

CAREER EXPERIENCE:

Confidential, Chevy Chase, Maryland

IT Director- Core Infrastructure

Responsibilities:

• Improved reliability of data used by business executives through implementation of security maturity model to drive security priorities while tying spend and maturity to business outcomes. Established metric dashboard to track and trend health of information security.
• Drove cross-team collaboration in security engagements to maximize growth of internal and external threat prevention programs.
• Modernized access, data center, and internet network to support growing business needs while balancing security requirements.

IT Director

Confidential

Responsibilities:

• Participate in the creation of technology solutions roadmap supporting rapid expansion of business operations.
• Conceptualize and direct concurrent technology projects for enterprise network, distributed server, storage, ITSM, and enterprise engineering services, in line with aggressive timeline, quality and customer requirements.
• Implemented agile methodologies to deliver services faster and IT service ownership to track and improve IT services delivery and performance.
• Led team of 200 staff with oversight of $150 million budget.
• Leveraged vast technology knowledge and business expertise employing cloud strategies and (HA)WAN services to anticipate IT system threats and outages; improved cybersecurity behavior and enhanced risk management processes to increase effectiveness of business process, productivity, and business continuity.
• Evaluated and selected Confidential ’s cloud provider of choice and delivered newest DevOps delivery model for modernized applications and services.
• Organized and lead communication throughout the organization to deliver change in infrastructure model and built associate transition plans to move into new technology stacks.

IT Director

Confidential

Responsibilities:

• Reduced overall telephony expenses by 12% annually by implementing new enterprise VoIP platform.
• Modernized Confidential ’s networks to increase agility, performance, and automation to meet business objectives.
• Created and delivered financial reporting that offered executive-level insight into total project costs coupled with CBAs and tracking on project to business value performance to help prioritized business value projects company-wide.
• Delivered Confidential ’s first security organization and implemented ISO 27001 framework to guide the information security program.

IT Director

Confidential

Responsibilities:

• Spearheaded multiple projects to improve usability and establish consistency in Confidential mobile and online applications, garnering industry recognized awards.
• Enhanced new customer conversion and existing customer retention rates by creating an organic Search Engine Optimization (SEO) team tying search order ranking to conversions; ensured the most likely to convert customers found Confidential based on commonly used search terms and partnered with marketing to invest in most appropriate paid search terms. Distributed customer journey roadmaps explicating number of Confidential customer contacts coupled with attrition to propose corresponding business and technological fixes to resolve most frequent customer complaints.

UNIX Systems Administration Manager

Confidential

Responsibilities:

• Minimized server delivery time from 95 days to 2 days through the introduction of capacity planning, automation, server virtualization, and quality checks allowing for re-allocation of resources and reduced business costs.
• Improved Linux and AIX security with standardized OS and software patching, centralized credential management and log shipping

Enterprise Desktop Manager

Confidential

Responsibilities:

• Launched multiple projects focused on process improvements and minimizing risk.
• Projects included automating a server release back out process for software code distributions that reduced time to restore service from 12 hours to one hour.
• Upgraded software distribution quality from 75% to 99.5% within a six-month period.
• Heightened Support efficiency by reducing the number of supported desktop images, boosted desktop imaging automation, and standardized desktop hardware requirements.
• Lowered IT infrastructure costs 42% by increasing competition amongst vendors and effective negotiation of third party contracts.
• Implemented hardening and software patching standards to ensure end points were secure.

Data Center Manager

Confidential

Responsibilities:

• Lowered business expenses by effectively tracking and managing usage inventory and ensuring least amount of user down time during upgrades and maintenance windows.
• Double support efficiency from 200 end-point devices per support engineer to more than 400 to 1 through the enforcement of standards, cross-training, and automation.