SUMMARY:

• Highly motivated results - driven senior network administrator, software applications specialist, and technical analyst with more than 25 years of experience, providing excellence in design, implementation and support of networking and telecommunications products.
• Recognized by peers as an established technical leader and a pro-active troubleshooter, a team player highly proficient in communicating with supervisors, peers, and customers to deliver quality solutions.

DEMONSTRATED ACCOMPLISHMENTS IN:

• Hardware/Software Project Management
• Endpoint Security
• Need Assessment
• Hardware Implementation
• System Analysis
• Staff Training/Development
• Help Desk Support
• Process Improvement
• Supervising Professional Teams

TECHNICAL SKILLS:

All Microsoft Products (Server NT/ 2000/2003/2008 , HP Tipping Point, Altiris, Windows 7, Vista, XP), Novell, Cisco (routing, switching, wireless), Network Cabling (Cat 5, 5e, 6,and Fiber Optics) Wireless, Hardware (computers/printers/laptops/tablets)

PROFESSIONAL EXPERIENCE:

Confidential, Oxford, NC

Network Administrator

Responsibilities:

• Maintain LAN/WAN network connectivity
• Sophos Endpoint Security Protection maintain security for 15000 clients
• Use VMWare to maintain servers
• Help Desk Support for System with over 1,000 employees
• Ensured NCWISE program stayed up and running
• Ensured food services program stayed up and running in cafeterias
• Trained teachers on basic computer techniques
• Kept computer parts ordered within budget
• Maintained labs in 21 locations
• Ensured AS400 connectivity with Raleigh, North Carolina
• Trained fellow employees on Network Essentials/repair

Confidential, Lumberton, NC

Network Administrator

Responsibilities:

• Maintain LAN/WAN network connectivity
• Sophos Endpoint Security Protection maintain security for 17000 clients
• Altiris Desktop Management Solution manage 17000 clients
• Help Desk Support for System with over 2,000 employees
• Ensured NCWISE program stayed up and running
• Ensured food services program stayed up and running in cafeterias
• Trained teachers on basic computer techniques
• Kept computer parts ordered within budget
• Maintained labs in 43 locations
• Repaired workstations/keep up with warranty info
• Ensured AS400 connectivity with Raleigh, North Carolina
• Trained fellow employees on Network Essentials/repair

Confidential, Red Springs, NC

Network Operations Manager

Responsibilities:

• Install software to remote manage alarms
• Configure hardware for internet connectivity
• Maintain server for monitoring equipment
• End user support for alarm software
• Maintain internet connectivity for monitoring equipment

Confidential, Raeford, NC

Network Analyst

Responsibilities:

• Worked with the technology director in the development and implementation of all technical aspects of the local technology plan
• Maintained all wireless Cisco Routers and Access Points to ensure connectivity with 3550 switches
• Supervised the daily activities of the Levels I, II technical support staff
• Assigned, monitored, and evaluated all repair and maintenance work done by the technical support staff to ensure reliability of performance
• Assisted with the installation of local area networks, file servers, and other related peripherals
• Ensured connectivity for students and help them store and retrieve data from network

Confidential, Lumberton, NC

Network Administrator

Responsibilities:

• Developed and maintained all systems, applications, security, and network configurations
• Provided technical support and guidance to users
• Established, planned, and administered the overall policies and goals for the information technology department
• Responsible for determining enterprise information security standards
• Ensured that all information systems are functional and secure
• Determined long - term systems needs and hardware acquisitions
• Responsible for development, implementation, and analysis of technical products and systems
• Responsible for troubleshooting network performance issues
• Responsible for the creation and maintenance of a disaster recovery plan
• Responsible for the setup, configuration, and support of internal and/or external networks
• Used knowledge of LAN/WAN systems to help design and install internal and external networks

Confidential, Pembroke, NC

Network Administrator

Responsibilities:

• Provided technical support and guidance to staff
• Created/maintained user database using Active Directory Services
• Provided email/software application training to staff
• Responsible for determining enterprise information security standards
• Ensured that all information systems were functional and secure
• Determined long - term systems needs and hardware acquisitions
• Responsible for troubleshooting network performance issues
• Responsible for the creation and maintenance of a disaster recovery plan
• Established, planned, and administered the overall policies and goals for the information technology department
• Responsible for the setup, configuration, and support of internal and/or external networks
• Developed and maintained all systems, applications, security, and network configurations
• Used knowledge of LAN/WAN systems to help design and install internal and external networks
• Tested and evaluated network systems to eliminate problems and make improvements
• Installed, repaired and maintained Cisco switches, routers and firewalls

Confidential, Pembroke, NC

Network Administrator

Responsibilities:

• Maintained LAN/WAN network connectivity
• Help Desk Support for Internet Service Provider with 800 users
• Managed team to ensure integrity/continuity of internet service
• Performed daily backups of application software
• Installed Cisco switches and routers
• Installed, troubleshot, repaired and maintained telecommunications equipment
• Bid/priced contract jobs for government agencies with 400+ user networks
• Ensured highest level of security on firewalled internet service fileservers

Confidential, Lumberton, NC

Network Administrator

Responsibilities:

• Maintained LAN/WAN network connectivity
• Help Desk Support for System with over 2,000 employees
• Ensured Student Information Management /NCWISE program stayed up and running
• Ensured food services program stayed up and running in cafeterias
• Performed daily backups of Student Information Management software
• Made sure Central Office personnel had connectivity network/internet
• Trained teachers on basic computer techniques
• Kept computer parts ordered within budget
• Maintained labs in 43 locations
• Repaired workstations/keep up with warranty info
• Ensured AS400 connectivity with Raleigh, North Carolina
• Ensured highest security of SIMS database
• Trained fellow employees on Network Essentials/repair

Confidential, Lumberton, NC

Sale Manager

Responsibilities:

• Trained as computer technician two years repairing printers, servershome computers, laptops, fax machines
• Trained as Network Technician two years installing network cabling, workstations, network cards, network printers, fileserverbtaining Novell Administrator title
• Worked two years Managing the Computer Store of Laurinburg
• Worked one year as Sales Manager of the Confidential
• Trained new employees on computer network systems
• Performed daily backup
• Ensured high level of customer service
• Maintained inventory