Senior Project Engineer/L3 Administrator Resume New Castle, DE - Hire IT People

SUMMARY:

Computer support technician with over ten years' experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by CompTIA.

SKILLS:

Desktop Systems, Help Desk Operations, Support Techniques Training, Customer Service, System Maintenance System Tuning, Diagnostics, Component Repair Microsoft Windows, Microsoft Office, Microsoft Networking Server Managing, Building, Racking, Cabling

EXPERIENCE:

Senior Project Engineer/L3 Administrator

Confidential, New Castle, DE

Responsibilities:

Loading OS and troubleshooting server hardware/connectivityMaintain Domain Controller using MS Windows Server 2003 Active Directory such as creating and modifying users, computers and printers profiles, creating OUs, creating and applying group and security policies
Provide on - site and remote troubleshooting and diagnosis of various computer and networking systems
Perform upgrades, configuration maintenance, and repairs of system hardware and software
Be responsible for installing, configuring, troubleshooting, administrating and maintaining Servers and Workstations
Rack & Stack server and IT hardware in a corporate Data Center.
Responsible for server implementation, support and decommissioning within a secure raised-floor environment.
Install support hardware for all devices to be installed into cabinets on raised floor
PowerShell Scripts for Server and Workstation Monitoring. Perform Windows
Working with Service Now/CMDB creating and deactivating Hostnames for Physical/VM servers, SQL database, any Equipment going inside the data center
Maintain documentation of customer issues and their resolutions in ServiceNow
Service maintenance for servers and appliances working with Vendors updating and Repairing. Server Migration Experience with Microsoft Windows Server 2003/2008 R2/2012/2016
Experience with Lunix Red hat/SUSE

Desktop support Level III Technician

Confidential, Malvern, PA

Responsibilities:

Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
Participated in on-site training sessions.
Attended IT forums, conferences, and networking events.
Assisting and repairing Confidential and Confidential laptops and desktops
Worked with remedy ticketing system
Troubleshooting for company end-users

Technical Support Specialist

Confidential, Wilmington, DE

Responsibilities:

Provided technical assistance to 125 staff, assisting with network access, printing, and application software operation.
Assisted IT Coordinator with administration of a network of more than 145 workstations, spanning three locations.
Performed routine maintenance and user file backups.
Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
Assembled system and software application documentation, informing users of training opportunities in the corporate learning center.
Setting up PC's in a business environment with windows 7, making sure all the drivers and attachment's where working, software was installed, and setting up the remote desktop for the IT System administrator for different locations

Computer Technician

Confidential, Wilmington, DE

Responsibilities:

Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution.
Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Installed operating systems and applications and conducted technical training demonstrations.
Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
Received numerous customer commendations and awards.

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Senior Project Engineer/l3 Administrator Resume

New Castle, DE

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