On-Site Administrator Resume Mount Pocono, PA - Hire IT People

SUMMARY:

Quality - focused and solutions-driven professional, offering extensive years of proven leadership experience in developing productivity, quality, and customer satisfaction across information technology.
Demonstrate keen expertise in conceptualizing innovative designs and administrating development lifecycle, from conceptualization to implementation while constantly managing the needs of customers, the team, and the project.

CORE COMPETENCIES:

Ability to communicate effectively to clarify complex data and sensitive info.
Thorough understanding of the importance of accurate, detailed reports and plans, with a strong working knowledge of data management.
Excellent financial management and budget administration for the maximization of resources and budgets
Establishing project goals and resolving issues with on-going project.
Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results.
Ability to facilitate teamwork, manage conflict, and teach, coach, counsel.
Committed to professional development, willing and able to complete special training as required.
Understanding of change management and implementation of processes within large organizations.

AREAS OF EXPERTISE:

TECHNICAL SKILLS:

PERSONAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

On-Site Administrator, Mount Pocono, PA

Responsibilities:

Diagnosing and Trouble Shooting site wide printer network
Served as operating system expert, providing technical support for end users.
Repairing and maintenance of printers
Working alongside with sales and networking team to troubleshoot any problems on a timely manner.

Confidential

Computer Technician, Mount Pocono, PA

Responsibilities:

Influenced IT strategic vision and helped to drive key departmental objectives.
Served as operating system expert, providing technical support for end users.
Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
Ability to quickly and appropriately troubleshoot and repair problems on-site and remotely

Confidential

Customer Service Manager, East Charlesburg, PA

Responsibilities:

Implemented competitive customer service program which resulted in improved employee engagement.
Resolved customer complaints and addressed concerns with employees.
Provided training to all associates for Front-End tasks.
Successfully integrated dispatch into customer service from logistics.