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Devops / Production Support Resume

Atlanta, GA

TECHNICAL SKILLS:

  • Splunk, F5 load Balancer, Opsview SoapUI SQL Server, PostgreSQL, Query Language Dynatrace, Visio (UML design), DB visualizer Knowledge of - Oracle, MongoDB Querying
  • Contemporary API concepts (REST, JSON), (SOAP, XML) IaaS, PaaS, SaaS, Azure, AWS, EC2
  • Java MVC framework Spring STS and Eclipse Linux/Unix : Ubuntu
  • JavaScript, Node.JS, Express.JS, Niginx Knowledge of Scripting - PowerShell and Python
  • Microsoft Visual Studios
  • Web Service JBOSS, Apache Tomcat, IIS Niginx, and ETL Process
  • Version Control System tool
  • Continuous Integration tool
  • Continuous Testing tool
  • Configuration Management, Deployment tools, and Monitoring tool
  • Containerization tool
  • Understanding of app development to work with the development and testing teams
  • Experience with CI - Continuous Integration / CD - Deployment

WORK HISTORY:

Confidential, Atlanta, GA

Devops / Production Support

Responsibilities:

  • Supporting C#, ASP.NET web applications with MS SQL Server 2008/2012 databases
  • Perform fault studies and reliability analysis for mission critical systems/applications.
  • Recognize and identify work that needs to be performed with a sense of urgency and ownership for improving the overall environment.
  • Automating alerts and monitoring environments using PowerShell
  • Automated tasks to Lesson complex problems to fix, and make repeatable task stable in operating environments
  • Used Agile software development practices and tools, such as Atlassian JIRA
  • Used version control systems, such as BitPucket / Git
  • Experience with application build processes and tools such as Jenkins
  • Monitor ETL load schedules, proactive issue management to ensure ETL schedules achieve SLAs
  • Point contact for ETL support queue, responsible for quick incident / request analysis and redirecting the same to respective support group for closure.

Confidential, Atlanta, GA

Sr. System Analyst

Responsibilities:

  • Support Production Web Applications in a Java environment, primarily for POS transactions
  • Supported Applications in Windows and Linux Environments
  • Support with Deployments and use tools war file F5 load balancer, Splunk, Opsview, Dynatrac, etc.
  • Troubleshoot Deployed applications via logs, code analyst
  • Resolve production support issues in coordination with the infrastructure and other teams
  • Support in Lower / UAT environment for newly Acquired third-party applications
  • Understanding of Java OOP Language, Query Language, and Application / API Support
  • Understand Design patterns (MVC) and techniques in all aspects of software development lifecycle (SDLC) with
  • Participate in production deployment for coordination and verification.
  • Participate in Test, Debugged and Rollbacks performed for Deployments
  • Used SoapUI Pro to Verify API returns, triggers, and calls. (Soap/XML) or (REST/JSON)
  • Role consists of Supporting application, production, transaction issues and errors. Worked on production application deployments, application analyzation, batch job processing support, and Application components. Worked closely with other teams to improve procedures and application for end-users.
  • Worked on projects to understand newly acquired third-party applications, to on board and integrate. Newly Acquired third-party applications could have different technologies and environments, continued learning was required. Technology supported for Newly Acquired third-party applications / API, Cloud services Azure and AWS. Client-Side Node.JS, Framework Express.JS. Review errors Confidential compile and runtime
  • Worked on projects that involved Knowledge of Spring STS, eclipse, Visual Studios, JD UI, and SOPA UI. Used JD UI, to open jar and war files to investigate application code deployed in JBOSS. Used Spring STS / Eclipse, to load application locally and update and commit code while working with the Dev Team. Used Visual Studios and Sublime to investigate Newly Acquired third-party applications. Created initial UML design and information gathering from end user, for Use Cases.
  • Support Windows server, Linux/Unix, and VMware. Configured Apache Tomcat web server, JBOSS, and TCServer.
  • Executed queries in Postgres, and Microsoft SQL Server, as well as Production inserts, updates, and deletes.
  • Some knowledge of MongoDB NoSQL querying.
  • Worked with DEV and QA to confirm in SoapUI Pro to verify Data / API returns, trigger events or calls another API.
  • GET and POST exposed API data, via WSDL (Soap/XML) or HTTP (REST/JSON)
  • Ability to read and comprehend Application / Environment platform Architecture

Confidential, Atlanta, GA

Web Engineer / Application Support

Responsibilities:

  • Supported Windows IIS, Linux Red Hat and Apache Servers.
  • Development tools used - DreamWeaver, Zend Studios, Visual Studios
  • Knowledge of - HTML, CSS, CMS using Django / Python
  • Provided Web Server Security Support to prevent hacking, bots, and worm propagation.
  • Acquired Understanding - PHP5, MySQL, .Net, Content Management, Bash Shell Scripting
  • Created custom PHP form pages for customers.
  • Monitored and prevented server intrusions from hack attacks that used PHP and Javascript to access customers shell accounts.
  • Assisted with setup and site support for customer that used Confidential Management Systems.
  • Bash shell scripts were used to resolve some server issue.

Confidential, Roswell, GA

Production Support

Responsibilities:

  • Supported Custom Card Payment, E-Commerce, Client And Web Applications.
  • Coordinated and Deployed applications designed by the Development and DBA teams.
  • Supported .Net, C# and MS SQL Applications. QA tested beta Java application.
  • In depth knowledge of Transact-SQL, Stored Procedures, Add users, Removing, and Inserting - Tables, Rows or Columns. Plus Running Queries and Executing SQL Statements.
  • IDE's Supported - Visual Studios, 2008 MS SQL Manager, Eclipse
  • Required Understanding of HTML, SQL, Server Technologies, Objected Oriented
  • Able to Read & Debug JAVA, C#
  • Knowledge of - Server Deployments, Oracle 10g
  • Resolved front-end and back-end application issues working closely with the developers and DBA’s.
  • Applications were web based and desktop apps developed using MS SQL and C#. Required understanding of database and application connectivity and well as XML.
  • Provided written documentation for future repair of similar programming issues, participated in meetings ensuring the quality of deployment delivery, scheduled deployments, and code reviews.
  • Company was also in the process of migrating from MS SQL and C# to Oracle and Java.
  • Participated in all new Java application beta testing.
  • Attended all mandatory Java classes provided by the company to assist C#
  • Developers and Production team with the Java and Oracle conversion.

Confidential, Atlanta, GA

Web Server & Hosting Support

Responsibilities:

  • Provided Web Host and Design Support.
  • Supported Custom internal Web Based Applications, Portal Applications Supported sites created in HTML, PHP, ASP, Flash, JavaScript
  • Knowledge of Perl, CGI, HTML, Email, DNS, and e-commerce
  • Supported Linux / Unix and Windows IIS servers
  • First contract assignment with Confidential as one of the original Web Hosting Portal team members that migrated the web hosting infrastructure in-house which Confidential & Confidential was Bell South Confidential the time.
  • I assisted with creating the Web Hosting Support documentation, and Tier System.
  • Confidential & Confidential / Bell South had no web hosting Confidential that time.
  • As a Tier 3 support team engineer I also supported the custom internal billing and ticketing system applications, as well as supported Encoded Media, Media Servers, and Streaming files posted on the portal home page.

Confidential, Atlanta, GA

Web Hosting Support

Responsibilities:

  • Provided Technical Support for various Web Hosting Platforms
  • Provided Dedicated and Shared Web Server Support
  • Supported Windows IIS and Linux Apache Servers, Solaris, Red Hat, FreeBSD, Real Servers
  • Monitored network activity, packet traces and network latency, domain registration
  • Supported Site - HTML, JavaScript, Flash, ASP, PHP, CGI, SQL, Media Streaming
  • Provided End Users with Site Development and E-commerce Support

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