OBJECTIVE:

To acquire a position in the Information Technology field where I can utilize my talents and education.

SUMMARY:

• Install and configure Windows 2012 Professional, Server and Active Directory
• Setting and managing disk quotas, users, groups, and computers in Windows (7, 8 and 10), users home folders, local, global, and universal group policies, Internet Information Services, and Gateway Services for Netware
• Display assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing firmware
• Proficient with electrical hardware test equipment
• Good skills on configuring and troubleshooting desktops, laptops and servers
• Network transport such has Ethernet / rs485 /wireless
• Basic knowledge on tcp/ip networks and router configuration
• Excellent troubleshooting skills
• Knowledge of Linux OS and Windows OS
• Configure TCP/IP Protocol Suite including IP addressing, sub netting, super netting, static and dynamic routing; TCP/IP using DHCP, WINS, DNS Routing and Remote Access Services
• Remote Installation Services
• NTFS file system and security, configure offline files, encrypt files and folders
• Disk spanning, mirroring and RAID 5 volumes

EXPERIENCE:

Confidential

Systems Technician

Responsibilities:

• Image PCs for deployment
• Configure Cisco routing equiptment
• Patch network Cables
• Rename and place PCs on domain
• Cable cosmetics
• MAC
• Performed Service request on Confidential Service request system
• Paricipated in Network strategy meetings
• Troubleshoot deployed PCs, Printers and scales

Confidential

Dedicated Office Technician

Responsibilities:

• Assisted 210 agents with troubleshooting issues
• Assisted New hires with Log On credentials
• Conducted training sessions for new hires on how to log in and create new password
• Installed Encryption software to protect Agents’ laptops
• Installed Anti Virus software
• Assisted Agents with System Recovery on hard drive crashes
• Assisted Agents with Data Recovery
• Configured Androids/Iphones to receive Confidential emails
• Assisted Agents with printing and binding illustrations for table top events
• Assisted Agents with password reset
• Assisted Agents with adjusting brochures with PowerPoint, Publisher and Word
• Replaced Toners and repaired paper jams on Cannon multifunctional network printers
• Set up Desktop Stations for New Partners
• Handled critical network issues for VIP’s
• Re imaged Laptops (windows 7, 8.1, 10)
• Assisted Agents configuring Outlook to receive Confidential email
• Assisted in Office Power Shut Downs to update network systems
• Sales assistant

Confidential

Lan Administrator

Responsibilities:

• Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Encryption also assign and unassigned users and groups to specific machines.
• Servicing VIP clientele
• PXE image Desktops and Laptop for Service Now orders and new hires.
• Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
• Data Recovery
• Assigning RSA Tokens
• Data Recovery
• Asset Management
• Open and close tickets in required timely manner
• Delivery of ordered accessories
• Retrieve data from terminated employee’s equipment
• Remote into user’s asset to assist
• Replace toners in network printers
• Call manufacturer for service technicians to work on network printers
• Ordering toners and other parts for network printers

Confidential

Computer Technician/ Level II Help Desk

Responsibilities:

• Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Decryption also assign and unassigned users and groups to specific machines.
• Servicing VIP clientele
• PXE image Desktops and Laptop for ISS orders and new hires.
• Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
• Data Recovery
• Assigning RSA Tokens
• Data Recovery
• Asset Management
• Open and close tickets in required timely manner
• Delivery of ordered accessories
• Retrieve data from terminated employee’s equipment
• Remote into user’s asset to assist
• Replace toners in network printers
• Call manufacturer for service technicians to work on network printers
• Ordering toners and other parts for network printers

Confidential

Video conference Coordinator

Responsibilities:

• Reserves rooms using 4 booking tools, Event Management Systems (EMS), Meeting Room Manager (MRM), Telepresence via outlook and BT Exchange (B2B)
• Compiles data regarding booking information and details.
• Communicates with Facilities Coordinators to initiate set up requirements, A/V request and client support
• Actively participates with team members and management in achieving team goals and objectives
• Maintains client contacts throughout UBS operations
• Provides phone assistance and coverage.
• Acts as a resource for Center information and Restaurant Associate
• Completes special projects as assigned

Confidential

Field Technician

Responsibilities:

• Virus Removal and Anti - Virus implementation
• System upgrades
• Software repair
• Windows XP, Vista and 7 repair
• Hardware repair and upgrade
• Home network set-up
• Troubleshooting Network Configuration and Connectivity
• Peripheral set-up
• Data Recovery and Migrations

Confidential

Desktop Technician

Responsibilities:

• Configured Blackberry for Exchange Server
• Helped Maintain Server 2003 Environment
• Helped move users and create organizational units to Server 2003 Environment Active Directory
• Data Transfer
• Install/Uninstall workstations configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
• Troubleshooting MS Exchange
• Supported Network Printers
• Supported 120+ end users
• Helped with Data Migration from one server to the next

Confidential

Desktop Technician

Responsibilities:

• Imaged Dell desktops and laptops using Ghost 8.0; configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
• Hardware support including system boards for Dell Laptop CP series, LS, D410 and D610. Hardware support for Confidential LaserJet 2100, 2200 and 4600
• Help edit users and create organizational units in Server 2003 Environment Active Directory
• Imaged, configured and deployed new Dell D410 and D610 to new hires, then trained on use including printer mapping and Outlook 2003
• Worked with Odyssey team to migrate 450 users from NT to XP; including data migration and mail PST files, providing new Dell laptops and accessories
• Involved with disconnect and reconnect project for approximately 200 computers for Confidential and Confidential including LAN connectivity issues
• Supported 400+ on site and remote users including many top corporate executives. Consistently archived 24-hour laptop and 48 hour desktop resolution objectives.
• Utilized Remedy, Peregrine and SRMS help desk systems to track service request in a high volume, fast paced environment
• Established a strong reputation with top executives for personally resolving escalated user concerns and recognized for technical excellence through numerous letters of commendations
• Interact with vendors regarding warranty issues and purchasing needs. Configure deploy and support desktops, laptops, PDA’s, Printers and wireless devices
• Troubleshoot WAN and LAN issues. Coordinate major application rollouts, equipment moves and system upgrades

Confidential

Desktop Technician

Responsibilities:

• Participated in asset inventory for Confidential on site at Insurance Services Offices ISO
• Responsible for gathering asset information for hardware and peripherals and tracking information in Excel spreadsheet
• Part of 7-man printer upgrades team. Installed and configured new Confidential printers on site for Confidential and provided post-upgrade support

Confidential

Team Lead

Responsibilities:

• Lead teams of 4-8 technicians in and conducted hardware inventories for several corporations
• Responsible for collecting asset information of workstations, servers, printers, peripherals, etc. using hand held scanner
• Performed quality control checks on data collected and deleted unauthorized software
• Corrected IP addresses for end users
• Connected end users to DNS servers and pinged severs for response
• Ran batch files for software inventories