Systems Technician Resume
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OBJECTIVE:
To acquire a position in the Information Technology field where I can utilize my talents and education.
SUMMARY:
- Install and configure Windows 2012 Professional, Server and Active Directory
- Setting and managing disk quotas, users, groups, and computers in Windows (7, 8 and 10), users home folders, local, global, and universal group policies, Internet Information Services, and Gateway Services for Netware
- Display assembling and maintenance.
- Troubleshooting hardware and software problems.
- Installing and configuring the peripherals, components and drivers
- Installing firmware
- Proficient with electrical hardware test equipment
- Good skills on configuring and troubleshooting desktops, laptops and servers
- Network transport such has Ethernet / rs485 /wireless
- Basic knowledge on tcp/ip networks and router configuration
- Excellent troubleshooting skills
- Knowledge of Linux OS and Windows OS
- Configure TCP/IP Protocol Suite including IP addressing, sub netting, super netting, static and dynamic routing; TCP/IP using DHCP, WINS, DNS Routing and Remote Access Services
- Remote Installation Services
- NTFS file system and security, configure offline files, encrypt files and folders
- Disk spanning, mirroring and RAID 5 volumes
EXPERIENCE:
Confidential
Systems Technician
Responsibilities:
- Image PCs for deployment
- Configure Cisco routing equiptment
- Patch network Cables
- Rename and place PCs on domain
- Cable cosmetics
- MAC
- Performed Service request on Confidential Service request system
- Paricipated in Network strategy meetings
- Troubleshoot deployed PCs, Printers and scales
Confidential
Dedicated Office Technician
Responsibilities:
- Assisted 210 agents with troubleshooting issues
- Assisted New hires with Log On credentials
- Conducted training sessions for new hires on how to log in and create new password
- Installed Encryption software to protect Agents’ laptops
- Installed Anti Virus software
- Assisted Agents with System Recovery on hard drive crashes
- Assisted Agents with Data Recovery
- Configured Androids/Iphones to receive Confidential emails
- Assisted Agents with printing and binding illustrations for table top events
- Assisted Agents with password reset
- Assisted Agents with adjusting brochures with PowerPoint, Publisher and Word
- Replaced Toners and repaired paper jams on Cannon multifunctional network printers
- Set up Desktop Stations for New Partners
- Handled critical network issues for VIP’s
- Re imaged Laptops (windows 7, 8.1, 10)
- Assisted Agents configuring Outlook to receive Confidential email
- Assisted in Office Power Shut Downs to update network systems
- Sales assistant
Confidential
Lan Administrator
Responsibilities:
- Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Encryption also assign and unassigned users and groups to specific machines.
- Servicing VIP clientele
- PXE image Desktops and Laptop for Service Now orders and new hires.
- Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
- Data Recovery
- Assigning RSA Tokens
- Data Recovery
- Asset Management
- Open and close tickets in required timely manner
- Delivery of ordered accessories
- Retrieve data from terminated employee’s equipment
- Remote into user’s asset to assist
- Replace toners in network printers
- Call manufacturer for service technicians to work on network printers
- Ordering toners and other parts for network printers
Confidential
Computer Technician/ Level II Help Desk
Responsibilities:
- Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Decryption also assign and unassigned users and groups to specific machines.
- Servicing VIP clientele
- PXE image Desktops and Laptop for ISS orders and new hires.
- Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
- Data Recovery
- Assigning RSA Tokens
- Data Recovery
- Asset Management
- Open and close tickets in required timely manner
- Delivery of ordered accessories
- Retrieve data from terminated employee’s equipment
- Remote into user’s asset to assist
- Replace toners in network printers
- Call manufacturer for service technicians to work on network printers
- Ordering toners and other parts for network printers
Confidential
Video conference Coordinator
Responsibilities:
- Reserves rooms using 4 booking tools, Event Management Systems (EMS), Meeting Room Manager (MRM), Telepresence via outlook and BT Exchange (B2B)
- Compiles data regarding booking information and details.
- Communicates with Facilities Coordinators to initiate set up requirements, A/V request and client support
- Actively participates with team members and management in achieving team goals and objectives
- Maintains client contacts throughout UBS operations
- Provides phone assistance and coverage.
- Acts as a resource for Center information and Restaurant Associate
- Completes special projects as assigned
Confidential
Field Technician
Responsibilities:
- Virus Removal and Anti - Virus implementation
- System upgrades
- Software repair
- Windows XP, Vista and 7 repair
- Hardware repair and upgrade
- Home network set-up
- Troubleshooting Network Configuration and Connectivity
- Peripheral set-up
- Data Recovery and Migrations
Confidential
Desktop Technician
Responsibilities:
- Configured Blackberry for Exchange Server
- Helped Maintain Server 2003 Environment
- Helped move users and create organizational units to Server 2003 Environment Active Directory
- Data Transfer
- Install/Uninstall workstations configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
- Troubleshooting MS Exchange
- Supported Network Printers
- Supported 120+ end users
- Helped with Data Migration from one server to the next
Confidential
Desktop Technician
Responsibilities:
- Imaged Dell desktops and laptops using Ghost 8.0; configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
- Hardware support including system boards for Dell Laptop CP series, LS, D410 and D610. Hardware support for Confidential LaserJet 2100, 2200 and 4600
- Help edit users and create organizational units in Server 2003 Environment Active Directory
- Imaged, configured and deployed new Dell D410 and D610 to new hires, then trained on use including printer mapping and Outlook 2003
- Worked with Odyssey team to migrate 450 users from NT to XP; including data migration and mail PST files, providing new Dell laptops and accessories
- Involved with disconnect and reconnect project for approximately 200 computers for Confidential and Confidential including LAN connectivity issues
- Supported 400+ on site and remote users including many top corporate executives. Consistently archived 24-hour laptop and 48 hour desktop resolution objectives.
- Utilized Remedy, Peregrine and SRMS help desk systems to track service request in a high volume, fast paced environment
- Established a strong reputation with top executives for personally resolving escalated user concerns and recognized for technical excellence through numerous letters of commendations
- Interact with vendors regarding warranty issues and purchasing needs. Configure deploy and support desktops, laptops, PDA’s, Printers and wireless devices
- Troubleshoot WAN and LAN issues. Coordinate major application rollouts, equipment moves and system upgrades
Confidential
Desktop Technician
Responsibilities:
- Participated in asset inventory for Confidential on site at Insurance Services Offices ISO
- Responsible for gathering asset information for hardware and peripherals and tracking information in Excel spreadsheet
- Part of 7-man printer upgrades team. Installed and configured new Confidential printers on site for Confidential and provided post-upgrade support
Confidential
Team Lead
Responsibilities:
- Lead teams of 4-8 technicians in and conducted hardware inventories for several corporations
- Responsible for collecting asset information of workstations, servers, printers, peripherals, etc. using hand held scanner
- Performed quality control checks on data collected and deleted unauthorized software
- Corrected IP addresses for end users
- Connected end users to DNS servers and pinged severs for response
- Ran batch files for software inventories