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Systems Technician Resume

OBJECTIVE:

To acquire a position in the Information Technology field where I can utilize my talents and education.

SUMMARY:

  • Install and configure Windows 2012 Professional, Server and Active Directory
  • Setting and managing disk quotas, users, groups, and computers in Windows (7, 8 and 10), users home folders, local, global, and universal group policies, Internet Information Services, and Gateway Services for Netware
  • Display assembling and maintenance.
  • Troubleshooting hardware and software problems.
  • Installing and configuring the peripherals, components and drivers
  • Installing firmware
  • Proficient with electrical hardware test equipment
  • Good skills on configuring and troubleshooting desktops, laptops and servers
  • Network transport such has Ethernet / rs485 /wireless
  • Basic knowledge on tcp/ip networks and router configuration
  • Excellent troubleshooting skills
  • Knowledge of Linux OS and Windows OS
  • Configure TCP/IP Protocol Suite including IP addressing, sub netting, super netting, static and dynamic routing; TCP/IP using DHCP, WINS, DNS Routing and Remote Access Services
  • Remote Installation Services
  • NTFS file system and security, configure offline files, encrypt files and folders
  • Disk spanning, mirroring and RAID 5 volumes

EXPERIENCE:

Confidential

Systems Technician

Responsibilities:

  • Image PCs for deployment
  • Configure Cisco routing equiptment
  • Patch network Cables
  • Rename and place PCs on domain
  • Cable cosmetics
  • MAC
  • Performed Service request on Confidential Service request system
  • Paricipated in Network strategy meetings
  • Troubleshoot deployed PCs, Printers and scales

Confidential

Dedicated Office Technician

Responsibilities:

  • Assisted 210 agents with troubleshooting issues
  • Assisted New hires with Log On credentials
  • Conducted training sessions for new hires on how to log in and create new password
  • Installed Encryption software to protect Agents’ laptops
  • Installed Anti Virus software
  • Assisted Agents with System Recovery on hard drive crashes
  • Assisted Agents with Data Recovery
  • Configured Androids/Iphones to receive Confidential emails
  • Assisted Agents with printing and binding illustrations for table top events
  • Assisted Agents with password reset
  • Assisted Agents with adjusting brochures with PowerPoint, Publisher and Word
  • Replaced Toners and repaired paper jams on Cannon multifunctional network printers
  • Set up Desktop Stations for New Partners
  • Handled critical network issues for VIP’s
  • Re imaged Laptops (windows 7, 8.1, 10)
  • Assisted Agents configuring Outlook to receive Confidential email
  • Assisted in Office Power Shut Downs to update network systems
  • Sales assistant

Confidential

Lan Administrator

Responsibilities:

  • Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Encryption also assign and unassigned users and groups to specific machines.
  • Servicing VIP clientele
  • PXE image Desktops and Laptop for Service Now orders and new hires.
  • Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
  • Data Recovery
  • Assigning RSA Tokens
  • Data Recovery
  • Asset Management
  • Open and close tickets in required timely manner
  • Delivery of ordered accessories
  • Retrieve data from terminated employee’s equipment
  • Remote into user’s asset to assist
  • Replace toners in network printers
  • Call manufacturer for service technicians to work on network printers
  • Ordering toners and other parts for network printers

Confidential

Computer Technician/ Level II Help Desk

Responsibilities:

  • Utilize Active Directory to reset passwords, unlock accounts, restore Confidential Decryption also assign and unassigned users and groups to specific machines.
  • Servicing VIP clientele
  • PXE image Desktops and Laptop for ISS orders and new hires.
  • Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
  • Data Recovery
  • Assigning RSA Tokens
  • Data Recovery
  • Asset Management
  • Open and close tickets in required timely manner
  • Delivery of ordered accessories
  • Retrieve data from terminated employee’s equipment
  • Remote into user’s asset to assist
  • Replace toners in network printers
  • Call manufacturer for service technicians to work on network printers
  • Ordering toners and other parts for network printers

Confidential

Video conference Coordinator

Responsibilities:

  • Reserves rooms using 4 booking tools, Event Management Systems (EMS), Meeting Room Manager (MRM), Telepresence via outlook and BT Exchange (B2B)
  • Compiles data regarding booking information and details.
  • Communicates with Facilities Coordinators to initiate set up requirements, A/V request and client support
  • Actively participates with team members and management in achieving team goals and objectives
  • Maintains client contacts throughout UBS operations
  • Provides phone assistance and coverage.
  • Acts as a resource for Center information and Restaurant Associate
  • Completes special projects as assigned

Confidential

Field Technician

Responsibilities:

  • Virus Removal and Anti - Virus implementation
  • System upgrades
  • Software repair
  • Windows XP, Vista and 7 repair
  • Hardware repair and upgrade
  • Home network set-up
  • Troubleshooting Network Configuration and Connectivity
  • Peripheral set-up
  • Data Recovery and Migrations

Confidential

Desktop Technician

Responsibilities:

  • Configured Blackberry for Exchange Server
  • Helped Maintain Server 2003 Environment
  • Helped move users and create organizational units to Server 2003 Environment Active Directory
  • Data Transfer
  • Install/Uninstall workstations configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
  • Troubleshooting MS Exchange
  • Supported Network Printers
  • Supported 120+ end users
  • Helped with Data Migration from one server to the next

Confidential

Desktop Technician

Responsibilities:

  • Imaged Dell desktops and laptops using Ghost 8.0; configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
  • Hardware support including system boards for Dell Laptop CP series, LS, D410 and D610. Hardware support for Confidential LaserJet 2100, 2200 and 4600
  • Help edit users and create organizational units in Server 2003 Environment Active Directory
  • Imaged, configured and deployed new Dell D410 and D610 to new hires, then trained on use including printer mapping and Outlook 2003
  • Worked with Odyssey team to migrate 450 users from NT to XP; including data migration and mail PST files, providing new Dell laptops and accessories
  • Involved with disconnect and reconnect project for approximately 200 computers for Confidential and Confidential including LAN connectivity issues
  • Supported 400+ on site and remote users including many top corporate executives. Consistently archived 24-hour laptop and 48 hour desktop resolution objectives.
  • Utilized Remedy, Peregrine and SRMS help desk systems to track service request in a high volume, fast paced environment
  • Established a strong reputation with top executives for personally resolving escalated user concerns and recognized for technical excellence through numerous letters of commendations
  • Interact with vendors regarding warranty issues and purchasing needs. Configure deploy and support desktops, laptops, PDA’s, Printers and wireless devices
  • Troubleshoot WAN and LAN issues. Coordinate major application rollouts, equipment moves and system upgrades

Confidential

Desktop Technician

Responsibilities:

  • Participated in asset inventory for Confidential on site at Insurance Services Offices ISO
  • Responsible for gathering asset information for hardware and peripherals and tracking information in Excel spreadsheet
  • Part of 7-man printer upgrades team. Installed and configured new Confidential printers on site for Confidential and provided post-upgrade support

Confidential

Team Lead

Responsibilities:

  • Lead teams of 4-8 technicians in and conducted hardware inventories for several corporations
  • Responsible for collecting asset information of workstations, servers, printers, peripherals, etc. using hand held scanner
  • Performed quality control checks on data collected and deleted unauthorized software
  • Corrected IP addresses for end users
  • Connected end users to DNS servers and pinged severs for response
  • Ran batch files for software inventories

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