OBJECTIVE:

Seeking a technologically challenging role where my technical skills and innovative ideas can be used in an effective way while contributing to organizational growth as Principal Solution Engineer

SUMMARY:

• Twelve+ years of IT industry experience as a Lead Solutions engineer, Product Management, Software testing manual & automation and System Administration.
• Presently working with VMWare as a technical lead architecting and managing delivering applications and desktops from the cloud (Horizon Cloud Services on Azure and Amazon AWS)
• Worked as Product Quality manager responsible for the identification and implementation of actions to resolve customer issues, reduce dispatch rates and cost of dissatisfaction. Work with cross - functional team to lead the escalation and CLCA process in support of Thin Client hardware and supporting Cloud Client-Computing offerings of world-leading virtual desktop solutions and products in complete end-to-end solutions for desktop virtualization.
• Worked as Lead Staff Software Solution Engineer with Confidential for Linux based HDX Client Solution for Confidential backend and Device Management
• Worked with Confidential as Lead Senior Solution Engineer for Confidential thin client solutions with Linux, Windows, WTOS, chrome book, mobile Android and IOS platforms using Confidential, VMware and Microsoft backend and working closely with product management team as a technical lead in requirements gathering and providing competitive analysis.
• Worked with Confidential Technologies as Senior Software Engineer for CIFS acceleration using Windows and Linux flavors
• Worked with Confidential Parks of India as a Network Administrator
• Testing expertise with Mobile android, IOS, Suse, Ubuntu, WTOS Thin Clients and Device managements VXCM / WDM.
• Testing expertise on Linux, Windows and mobile platforms.
• Testing expertise on WAN Accelerator devices and Load Balancers.
• Testing expertise on ICA/CGP/FTP/HTTP/CIFS/SAMBA/NFS protocols.
• Experience in manual, automation, compatibility, regression testing and performing competitive analysis.
• Strong understanding of application servers like XenApp and XenDesktop deployments.
• Hands on experience working with VMware, Xen and Microsoft hypervisors
• In depth knowledge of the SDLC & QA Testing Process.
• Good knowledge of networking and protocols
• Good knowledge of testing with any virtual environment.

TECHNICAL PROFILE:

Operating systems: DOS, XP, Win7, Win8 2K8R2, LINUX, Ubuntu, Android*, IOS*

Virtualization: Mircosoft Azure Cloud, XenServer 6.5 HyperV 2012, XenDesktop7.*

VMWare: ESXi 5.5, 6.5, VMware View 5.*, 6.*, 7.*, Vmware Azure Cloud

Application Servers: Confidential Azure Cloud, XenApp 6.5 with integrated Wanscaler optimization.

Load Balancing: Netscaler MPX and SDX

Performance Test Tool: Rational Visual Test, EdgeSight, LoadSim, LoginVSI3.0

Tracing Tools: Wireshark, Iperf, TCPDUMP, perfmon, autohotkey

Languages: Perl, VBscript, Batch, Sikuli, Powershell & Shell

Tracking Tools: Bugzilla,Jira, TeamTrack, Vantive CRM, Starwars, Microsoft Project

Internet Technologies: HTML, Front Page, IIS Server

Networking Devices: CISCO Routers, CISCO Catalyst Switches, Nexus, HP Procure

Protocols: TCP/IP, ICA, CGP, CIFS, QoS, MAPI, SSL, HTTP, HTTPS, RDP

Services: FTP, TELNET, DNS, DHCP, NFS, SAMBA

PROFESSIONAL EXPERIENCE:

Confidential

Senior Member Technical Staff

Responsibilities:

• Working as a technical lead architecting and managing delivering applications and desktops from the cloud (Horizon Cloud Services on Azure and Amazon AWS) to devices
• Managing QA and support activities and coordinated between cross functional teams
• Integrating Google Chromebooks with Desktop-as-a-Service
• Mobile optimizations (touch, sensors) when accessing remote desktops and applications
• Optimizing skype for business videoconferencing H264 and video multi casts in corporate clouds and many other areas.
• Providing internal product training to sales and marketing
• Setting up demos for sales, marketing teams and customers
• Coordinated between Microsoft, HP and Confidential and follow up on customer issues as seen with cloud products.
• Researching on various competing cloud VDI architectures and perform competitive analysis and preparing reports

Confidential

Product Manager Quality

Responsibilities:

• Drives continuous improvement in the quality of Confidential systems and peripherals, as experienced by customers
• Ensures quality goals and performance measurements are met
• Drives investigation, capture, root cause failure analysis, containment, corrective actions and process improvements to prevent issue recurrence
• Conducts quality post-mortem and documents lessons learned and recommendations to prevent recurrence of quality issues
• Program management of quality deliverables/processes during development lifecycle process, such as phase review process
• Combine FIR (Field Incident Rate), NPS, CSat and other KPIs with qualitative insights analysis (unstructured customer feedback) to understand and prioritize loyalty opportunities
• Identify new vehicles for capturing customer data and insights, integrate with other internal KPI’s to establish best model for predicting loyalty behaviors
• Supports RFQ’s on an as needed basis

Confidential

Lead / Staff Software Solution Engineer

Responsibilities:

• Leading Samsung VDI Solutions team and coordinated between cross functional teams.
• Working as a technical lead in terms of requirements gathering and providing competitive analysis
• Setting up test topologies and perform testing for XenApp, XenDesktop, View and RDP with HDX thin clients
• Performing Scalability & Deployment Testing with different hypervisors and management consoles
• Researching on various competing cloud VDI architectures and perform competitive analysis and preparing reports
• Providing internal product training to sales and marketing
• Setting up demos for sales, marketing teams and customers
• Handled multiple customer issues with respect to ICA, RDP, View and Cisco deployment and also visited customer sites for troubleshooting.
• Coordinated between Confidential, Microsoft and VMWare Support and follow up on customer issues as seen with Samsung Cloud products.
• Working with documentation teams about solution guides and best practices documents.
• Reporting deployment bugs through Jira

Confidential

Lead Senior Solution Engineer

Responsibilities:

• Managing QA activities and coordinated between cross functional teams.
• Involved in testing various custom images for different platforms with Confidential, VMware View and RDP VDI solutions and report bugs through team track with various deployments.
• Set test topologies and perform testing for XenApp, XenDesktop, View and RDP with Confidential mobile and thin devices
• Worked as a technical lead in terms of requirements gathering and providing competitive analysis for Freezer HTML5 based RDP clientless access used as BYOD solution which works on mobile IOS, Android devices and Chrome books with other VDI solutions in the market.
• Researched on various cloud VDI architectures and perform competitive analysis with Confidential Cloud Clients and prepare reports including SoC implementation and ICA metrics.
• Handled multiple customer issues with respect to ICA, RDP, View and Cisco deployment and also visited customer sites for troubleshooting.
• Coordinated between Confidential, Microsoft and VMWare Support and follow up on customer issues as seen with Confidential Cloud products.
• Provided internal product training to sales and marketing
• Set demos for sales, marketing teams and customers
• Worked with documentation teams about solution guides and best practices documents.

Confidential

Lead Senior Test Engineer

Responsibilities:

• Coordinated between Branch Repeater, Netscaler and XenApp teams for HRP03, HRP04, HRP05, XA5.0, XA6.0+ and XD5.0+ releases with SDX
• Set up automation framework for ICA/CGP acceleration.
• Set up test topologies for XenApp and XenDesktop with Branch repeaters and SDX
• Developed scalability environment to test with 50k XenApp and XenDesktop sessions
• Developed and modified scripts in Perl and Edge Sight and LoginVSI (Load tester) scripts
• Developed Test plans and executed test cases for all release cycles
• Performed Scalability Testing, Performance and Endurance Testing, Regression Testing, Deployment Testing including inline, virtual inline, WCCP, HA and Group Mode
• Reported bugs through team track and vantive
• Handled multiple customer issues with respect to ICA scaling and deployment and even visited customer sites or cross functional team locations to resolve the issues.
• Created of data sheets based on the scalability, endurance and performance limits.
• Handled first article inspection tests for new platforms.

Confidential

Software Test Engineer

Responsibilities:

• Set up automation framework for CIFS acceleration.
• Set up test topologies for Plugin with Branch repeaters
• Developed and modified scripts in Perl, Batch and shell scripts
• Developed Test plans and executed test cases for all release cycles
• Performed Scalability and Basic Qualification, Performance and Endurance Testing, Regression Testing and Deployment Testing including inline, virtual inline, WCCP, HA and Group Mode
• Reported bugs through team track and vantive
• Handled first article inspection tests for new platforms.

Confidential

Senior Software Test Engineer

Responsibilities:

• Set up test topologies for CIFS, FTP, NFS and HTTP testing
• Developed and modified scripts in Perl and Ration visual Test
• Developed Test plans and executed test cases for all release cycles
• Performed Performance, Functional and Regression Testing
• Reported bugs through Bugzilla.

Confidential

System Administrator

Responsibilities:

• Configuration and administration of DNS server & mail gateway (using send mail) & maintenance.
• Managed user accounts and groups.
• Monitored file system, system performance and fine-tuning. Back up and restoration of file systems
• Installed and removed packages, patches downloads/ applying patches
• Monitored disk space and maintaining the disk quotas.
• WAN links configuration, IP routing and static routing, sub netting, troubleshooting
• Monitored network backbones, load sharing
• Installation, Configuration and maintenance of Cisco Routers and switches
• Logs analysis and implementation of preventive measures to avoid any related problems
• Identified and solved the customer problems on priority basis.
• Coordinated with service providers.
• Link feasibility study, setup /monitoring /trouble shooting of International Carriers and Local loops.
• Configuration and operation of Confidential managers (multiplexing/ demultiplexing), radio modems, interface converters, testers, etc
• Trouble Ticket generation, identifying and solving the customer problems.
• Configuration and administration of Desktops PC in Labs
• Updated patches and installed antivirus soft ware’s
• Managed user accounts and permissions in domains and groups.
• Installed and removed packages, patches downloads/ applied patches