SUMMARY:

Perceptive and dedicated professional with 12 years of proven Healthcare and Information Technology experience. Self - directed and stimulated for growth, desiring a position where my vast knowledge can be fully utilized to support constant changing IT landscape while collaborating to maximize and achieve success for an organization.

EMPLOYMENT:

Confidential, Philadelphia, PA

Senior Systems Integration Engineer

Responsibilities:

• Coordinate and facilitate the interface testing with the client and EMR vendor
• Provide ongoing status reports for deployment phases of all assigned hospices
• Client training on interface workflow inclusive of leading the client training calls
• Ensure all client and vendor inquiries are responded to within 4 hours of initial receipt
• Work with the team on production configuration of new interfaces
• Document best practice workflow for the client
• Provide post go - live monitoring and analysis for new client interface implementations
• Conduct interface production support prior to passing from Interface Implementation to Interface Support
• Troubleshoot Incoming Messages if there are processing errors
• Schedule calls with clients for go live and post go live topics
• Maintain all interface information databases in Salesforce and other designated locations
• Keep all active interface implementation cases up to date in Salesforce
• Document processes and procedures
• Provide ad hoc written or verbal status of critical issues to management
• Identify and address inefficiencies to streamline current operational procedures
• Assist in maintaining accurate Standard Operating Procedures
• Create reports in Salesforce to monitor interface activity with accounts

Confidential, Calabasas, CA

Application Engineer

Responsibilities:

• Understands the various deployment options of ATLAS products and interface options. Then maps these options to meet client business needs
• Creates and executes detailed technical checklists and processes to facilitate the implementation of ATLAS products and services
• Analyzes clients business rules and effectively communicates them to development, product management, documentation, support, and other individuals or teams
• Assists in the development of test plans for alpha and beta phases of the implementation, based on client specific business models
• Analyzes technical issues and develop creative solutions which minimize risk and ensure the successful deployment of software solutions
• Prepares and provides product demonstrations for clients
• Prepares and provides product training for clients
• Develops solutions and educates clients in the various stages of the product and service implementation cycle
• Assists project managers in preparing project plans, client business model analysis, design specifications and proof of concept documents.
• Assists in the training and mentoring of new Application Engineers.
• Consults with clients and external data source/destination vendors to determine interface requirements
• Designs and develops interface solutions to meet the requirements given constraints such as limited client resources, time deadlines and technological impediments
• Analyzes and documents interface specifications
• Tests, deploys and validates interfaces
• Promotes and maintains a positive relationship with other client
• Identifies risk to the organization and communicates that risk to management, and protect confidential information, including, but not limited to, business trade secrets and protected health information
• Adheres to ATLAS policies and procedures
• Performs other assigned duties

Confidential, Charlotte, NC

Data Integration Engineer

Responsibilities:

• Analyzes interface/integration capabilities between client hospital information systems and Confidential products by reviewing specifications and working with interface vendors and client technical teams to determine the best interface options.
• Analyzes raw data for structure, format, content, and relationships to ensure compatibility and requirements for the various analyses performed.
• Develop and maintains scripts, regular expressions, and other data transformations needed to support data interfacing.
• Sets up data processing for new clients to ensure proper data flow, analysis, and reporting.
• Serves as a liaison with vendors, clients, and consultants to resolve data integration issues.
• Collaborate with the Clinical and Quality Assurance teams to ensure proper data context, mapping, and analysis processing.
• Provides application and client user support.

Confidential, Charlotte, NC

HL7 Developer

Responsibilities:

• Training support analyst s applications, HL7 messages, SQL server and network topology.
• Review and modify application interface specifications and other documents.
• Maintain a strong and positive relationship with all application vendors
• Communicating with all levels of the organization, both written and verbally, in a clear and concise manner and delivering informative, well - organized project updates
• Hands on use of Citrix, Remote desktop and symphonia message mapping tool
• Communicating, prioritizing, tracking project progress and resolving issues in a timely manner
• Managing multiple projects concurrently, monitoring the status of projects containing multiple resources and escalating issues when appropriate
• Participating in go-live" deployment of integrated application systems and troubleshooting and optimizing any functional issues that may arise
• Provide post go-live support and certification for all EHR interfaces including troubleshooting issues, data mapping, and data validation.
• Work with major third party software systems such as Data Innovations middleware solutions, Atlas development, Confidential and Canvas IT.
• Building strong working relations with hospital administrators and team members
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Confidential, Fort Myers, FL

Technical Support Representative

Responsibilities:

• Troubleshoot remote client desktops through various remote access applications such as Cisco Confidential Client, Remote Desktop, VNC and pcAnywhere
• Work with numerous IT technicians and Lab technicians to perform onsite installation of clinical interfaces at hospital laboratory on a daily basis
• Help with setting up Hospital LIS / HIS systems that use ASTM and HL7 protocols
• Troubleshoot communication and data issues between instruments and Laboratory Information Systems by use of transmission logs at low level communication.
• Provide 24/7 support through phone, email and remote access
• Troubleshoot remote client desktops through various remote access applications such as Cisco Confidential Client, Remote Desktop, VNC and pcAnywhere
• Provide daily troubleshooting for hardware and software issues
• Apply critical security patches to clinical application servers to prevent malicious attacks
• Perform routine back-ups of critical server files.