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Senior Systems Integration Engineer Resume

Philadelphia, PA


Perceptive and dedicated professional with 12 years of proven Healthcare and Information Technology experience. Self - directed and stimulated for growth, desiring a position where my vast knowledge can be fully utilized to support constant changing IT landscape while collaborating to maximize and achieve success for an organization.


Confidential, Philadelphia, PA

Senior Systems Integration Engineer


  • Coordinate and facilitate the interface testing with the client and EMR vendor
  • Provide ongoing status reports for deployment phases of all assigned hospices
  • Client training on interface workflow inclusive of leading the client training calls
  • Ensure all client and vendor inquiries are responded to within 4 hours of initial receipt
  • Work with the team on production configuration of new interfaces
  • Document best practice workflow for the client
  • Provide post go - live monitoring and analysis for new client interface implementations
  • Conduct interface production support prior to passing from Interface Implementation to Interface Support
  • Troubleshoot Incoming Messages if there are processing errors
  • Schedule calls with clients for go live and post go live topics
  • Maintain all interface information databases in Salesforce and other designated locations
  • Keep all active interface implementation cases up to date in Salesforce
  • Document processes and procedures
  • Provide ad hoc written or verbal status of critical issues to management
  • Identify and address inefficiencies to streamline current operational procedures
  • Assist in maintaining accurate Standard Operating Procedures
  • Create reports in Salesforce to monitor interface activity with accounts

Confidential, Calabasas, CA

Application Engineer


  • Understands the various deployment options of ATLAS products and interface options. Then maps these options to meet client business needs
  • Creates and executes detailed technical checklists and processes to facilitate the implementation of ATLAS products and services
  • Analyzes clients business rules and effectively communicates them to development, product management, documentation, support, and other individuals or teams
  • Assists in the development of test plans for alpha and beta phases of the implementation, based on client specific business models
  • Analyzes technical issues and develop creative solutions which minimize risk and ensure the successful deployment of software solutions
  • Prepares and provides product demonstrations for clients
  • Prepares and provides product training for clients
  • Develops solutions and educates clients in the various stages of the product and service implementation cycle
  • Assists project managers in preparing project plans, client business model analysis, design specifications and proof of concept documents.
  • Assists in the training and mentoring of new Application Engineers.
  • Consults with clients and external data source/destination vendors to determine interface requirements
  • Designs and develops interface solutions to meet the requirements given constraints such as limited client resources, time deadlines and technological impediments
  • Analyzes and documents interface specifications
  • Tests, deploys and validates interfaces
  • Promotes and maintains a positive relationship with other client
  • Identifies risk to the organization and communicates that risk to management, and protect confidential information, including, but not limited to, business trade secrets and protected health information
  • Adheres to ATLAS policies and procedures
  • Performs other assigned duties

Confidential, Charlotte, NC

Data Integration Engineer


  • Analyzes interface/integration capabilities between client hospital information systems and Confidential products by reviewing specifications and working with interface vendors and client technical teams to determine the best interface options.
  • Analyzes raw data for structure, format, content, and relationships to ensure compatibility and requirements for the various analyses performed.
  • Develop and maintains scripts, regular expressions, and other data transformations needed to support data interfacing.
  • Sets up data processing for new clients to ensure proper data flow, analysis, and reporting.
  • Serves as a liaison with vendors, clients, and consultants to resolve data integration issues.
  • Collaborate with the Clinical and Quality Assurance teams to ensure proper data context, mapping, and analysis processing.
  • Provides application and client user support.

Confidential, Charlotte, NC

HL7 Developer


  • Training support analyst s applications, HL7 messages, SQL server and network topology.
  • Review and modify application interface specifications and other documents.
  • Maintain a strong and positive relationship with all application vendors
  • Communicating with all levels of the organization, both written and verbally, in a clear and concise manner and delivering informative, well - organized project updates
  • Hands on use of Citrix, Remote desktop and symphonia message mapping tool
  • Communicating, prioritizing, tracking project progress and resolving issues in a timely manner
  • Managing multiple projects concurrently, monitoring the status of projects containing multiple resources and escalating issues when appropriate
  • Participating in go-live" deployment of integrated application systems and troubleshooting and optimizing any functional issues that may arise
  • Provide post go-live support and certification for all EHR interfaces including troubleshooting issues, data mapping, and data validation.
  • Work with major third party software systems such as Data Innovations middleware solutions, Atlas development, Confidential and Canvas IT.
  • Building strong working relations with hospital administrators and team members
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Confidential, Fort Myers, FL

Technical Support Representative


  • Troubleshoot remote client desktops through various remote access applications such as Cisco Confidential Client, Remote Desktop, VNC and pcAnywhere
  • Work with numerous IT technicians and Lab technicians to perform onsite installation of clinical interfaces at hospital laboratory on a daily basis
  • Help with setting up Hospital LIS / HIS systems that use ASTM and HL7 protocols
  • Troubleshoot communication and data issues between instruments and Laboratory Information Systems by use of transmission logs at low level communication.
  • Provide 24/7 support through phone, email and remote access
  • Troubleshoot remote client desktops through various remote access applications such as Cisco Confidential Client, Remote Desktop, VNC and pcAnywhere
  • Provide daily troubleshooting for hardware and software issues
  • Apply critical security patches to clinical application servers to prevent malicious attacks
  • Perform routine back-ups of critical server files.

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