TECHNICAL SKILLS

Operating Systems: Confidential Internetwork Operating System, Linux OS, Windows Server, Windows XP, Windows Vista, iOS, Java, Confidential Windows DHCP Server, Virtual Terminals VTY (Telnet), TFTP Server, Network Management Station (SNMP), HyperTerminal, MRV LX Server and GUI Console, Java Runtime Environment, Internet Explorer, Confidential Access Control Server (ACS), Mozilla Firefox, IBM OS

Switches: JNN(v)5 and JNN(v)6 FDMA and TDMA, Interface to LOS, Interface to Centrix, Joint, SMART - T/Phoenix, Node Management, Interface to Commercial Office, Interface to DTG, Support for LAN VOIP, video, or data services, Serial and Ethernet, PBX, SL100, Confidential and E-Switch.

Hardware: Installation and configuration of Confidential MCS 7845-I2, MCS 7825-IA and MCS 7845-I3 Servers, Confidential Phones (SIP and SCCP), Confidential Adaptive Security Appliance (ASA) Model 5510, various Confidential Chassis Routers, Confidential Catalyst, various Confidential Voice Gateways. Switches Tactical HUB Node, JNN(v)5, JNN(v)6, SSS(v)4A, CWAN, CP Node. Routers Tier 1 Routers, Tier 2 Routers, Border Routers, Linkway Routers. Firewalls ASA 5510 Firewalls, Perimeter Firewall, Host LAN Firewall. ComSec Devices Advanced Encryption System (AES), AN/PYQ-10 Simple Key Loader (SKL), KG-175D Inline Network Encryptor (TACLANEmicro), SA Trunk, KIV-7M, KG-194, Condition Diphase Interface Modem (CDIM), CSUM Cables Fiber Optic Cable, TFOCA I and TFOCA II Cable, WF-16, Cat-5 and Cat-6 Cable, CX-11230 Cable. Mapping Unicast, Broadcast, Multicast, Anycast. User Access Cases (UAC) Power Over Ethernet for VoIP, and VG224 Analog Voice Gateway. Transmission Resource Controller /Promina (TRC) NX-1000, PBX (REDCOM Slice), Flex Mux, GPS Based-Trak 9000S GPS (1U), Vantage, Uninterruptible Power Supply (UPS), Tier 2 Ethernet Switch, AN/TRC Modem, Channel Service Unit Modem (CSUM), Circuit Card Installation and Configuration, Media Converter, Tier 1 Trunk, DTMF Tier 1 Trunk.

Software: Confidential Call Manager 10.5 and up (VoSIP and VoIP), Confidential Unity, Confidential e911 Emergency Responder, Confidential MeetingPlace, Confidential CUE Auto Attendant and CUE Editor, UCCX Call Center, Confidential IP Communicator, Confidential Jabber, CMS Supervisor. Verint Witness. Avaya Site Administrator, Avaya MOD Messenger, Avaya One-X Communicator. Confidential Office Word, Excel, Exchange, Access, One Note, Outlook. PuTTY. Solar Winds TFTP Server, Orion Solar Winds Core System. Simple Network Management Protocol console (SNMPc), IP Matrix, Secure Shell (SSH), xMedius, Telnet.

Network: LAN, WAN, Win-T INC1 Network (Warfighter Information Network-Tactical), TDMA (Time Division Multiple Access), FDMA (Frequency Division Multiple Access), STEP Sites, NIPR Network, SIPR Network, LOS(v)3, LOS(v)1, Coalition Wide Area Network (CWAN), Enterprise Network, Call Center Network.

LAN/WAN Protocols: OSPF 21, VPN’s, VLAN’s, DNS, Dynamic Host Control Protocol (DHCP), VoIP, TCP/IPv4 and v6, Access Control Lists (ACL’s), TFTP (Trivial File Transfer Protocol), Confidential IOS, TCP Proxy, Citrix WANScaler Performance Enhancement Proxy (PEP),DS-101, DS-102, RS-232, Address Resolution Protocol (ARP), VLAN Trunking Protocol (VTP), Spanning Tree Protocol (STP), Network Time Protocol (NTP), Confidential Administrative Distance (AD), Terminal Access Controller Access Control System (TACACS+), Internet Security Association Key Management Protocol (ISAKMP), Internet Protocol Security (IPSEC), Skinny Client Control Protocol (SCCP), Simple Network Management Protocol (SNMPc) Version 7.0, Voice over Internet Protocol (VoIP), Voice over Secure Internet Protocol (VoSIP), 4ESS Protocol.

EXPERIENCE

Voice Network Engineer

Confidential

Responsibilities:

• Helpdesk support for Voice Application Software
• Deploy and troubleshoot xMedius fax issues
• Assist in the development and documentation of technical standards
• Provide escalated tier support across organizations and to third party vendors
• Work on one or more projects as a project team member and occasionally as a project team lead
• Confidential Jabber, Confidential Exchange, and Confidential

Confidential

Engineer

Responsibilities:

• Managed the Service Now and ITSC queue and provided daily reports on ticket status and breached tickets with alerts.
• Provided first level support and troubleshooting for new and current users in the American Express network.
• Installed and distributed Confidential phones for new American Express sites and provided the customers with first level and next day support.

Telecom Analyst

Confidential

Responsibilities:

• Provide voice VoIP infrastructure design, implementation, installation, and documentation for site locations.
• Provided a more organized and simpler documentation for the KBS Voice Services Operational Department.
• Provide escalated first level support and troubleshooting of the following enterprise networks: Koch Industries, Confidential, Flint Hills Resources, INVISTA, and Georgia Pacific companies.
• Monitored the ITSM application tool to submit, troubleshoot, and manage incident tickets and change requests for all systems with each company.
• Perform critical evaluations and develop recommendations with regard to network hardware IOS revisions and upgrades.
• Plan and support delivery of new hardware/software at the facilities.
• Maintained an administrative role for Confidential Call Managers, Confidential Unity, Confidential CUE Auto Attendant, Confidential IP Communicator, Confidential Routers/Switches/Gateways, Polycom Conference Devices, Nortel pbx, Avaya MOD Messaging, Avaya Site Administration, CMS Supervisor, Verint Witness Systems, and Orion Systems.

Senior, Network Engineer

Confidential

Responsibilities:

• Lead NIPR Confidential Network Engineer in the deployment of the confidential relocation to confidential Base
• Installation, configuration and administration of Confidential 3945 Voice Gateway, Confidential Manager 7.1 (2), Confidential Unity 5.0, Confidential MeetingPlace 7.0 and Confidential Emergency Response 7.1
• Ghost imaging and loading of the configured application files
• Deployment of over 2,500 Confidential 7975G VoIP phones
• Execute the Army Golden Master 9.0 Disk STIG’s onto the system OS
• Troubleshoot and root-cause analysis of Confidential Call Manager, Confidential Unity, Confidential MeetingPlace and Emergency Responder including issues associated with call routing
• Created CDRL documentation for test plan and test evaluation reports
• Conducted a group end user training on entire VoIP system
• Installed Confidential CUCM, Unity, MeetingPlace, and CER for failover
• Excellent knowledge of Confidential networking technologies with ongoing experience designing, integrating, and deploying enterprise scale routed and switched networks
• Configurations of Confidential applications on Linux and Windows based OS

Information Systems Operator

Confidential

Responsibilities:

• Confidential Manager 4.3
• Resolve questions and network issues utilizing remedy trouble ticket system
• Field communications readiness preparedness for over 2 overseas deployments
• Install and configure Confidential Call Manager on network, including IP configuration and station assignments
• Monitor help desk and provide communications and technical support with Confidential Call Manager
• Configure Confidential 3945 Voice Gateway, IOS Router, REDCOM, TACLANE, Confidential ASA Firewall, and Catalyst 3750 E-Series Switch
• Administration of JNN, SSS, VLAN and CPN software for VoIP, POTS, and personal information processing systems in support of hundreds of American and Allied fighting forces
• Identifies and resolves hardware and software technical problems and malfunctions related to LANs/WANs and related servers