SUMMARY:

• Support Engineer specializing in Electronics, Information Technology, Embedded Systems, Telecommunications, and Test Equipment.
• Experienced in Troubleshooting, Repair, Deployment, Automation and Maintenance.
• Motivated by, and excel in, challenging technical environments always providing valuable resources to the team.
• Resourceful ability to learn, troubleshoot, and fix things with no supervision.
• Highly observant and detail oriented. Strong ability to think outside of the box creating solutions to difficult and complex problems.
• Strive to do things "right the first time" and take preventative measures.
• A creative problem solver and forward thinker.

TECHNICAL SKILLS:

Hardware, Software, Embedded Systems, Microsoft Windows, Linux, Bash, Java, Python, PyCharm, JetBrains, Django, Data Modeling, SQL, MySQL, HTML, CSS, Operating Systems, Servers, Microsoft Office, Visual Studio, Networking, Electronics, RF Distribution, Schematics, Data Sheets, Oscilloscope, Spectrum Analyzer, Multi - Meter, Rack and Stack, Troubleshooting, Problem Solving, Testing, Cisco, Telecommunications, Process Development, IPC Standards, Fiber Optics, Soldering

EXPERIENCE:

Confidential, Boulder, CO

Engineering Support

Responsibilities:

• Provided the company with a broad skillset from day one allowing myself to contribute to Engineering Support from the get go.
• Automate internal test equipment deployment and troubleshooting procedures in Python.
• Provide minimal downtime to our Test Engineers by developing and effectively implementing advanced troubleshooting practices for our systems during continuous development.
• Acquire knowledge on embedded Linux systems, Bash, IT and Security practices, disaster recovery, software deployment, and development operations.
• Continuously affective in a highly technical fast - paced environment involving industry-leading technology in the smartphone, datacenter, and wireless industry. Provide engineers with critical support and meet deadlines consistently with minimal escalation and supervision.
• Provide the engineering department with immediate resources and support by developing temporary workarounds for critical issues involving our IT infrastructure and our engineering labs and equipment until root-cause issues are resolved; maximizing uptime.
• Consistently reduce spending by re-purposing hardware and server systems for new projects. Upgrade hardware components and demonstrate performance metrics, avoiding the purchase of new systems; advising when new systems are indeed necessary.

Confidential, Aurora, Colorado

Telecommunications Equipment Technician

Responsibilities:

• Improved repair processes and procedures by compiling and analyzing failure diagnostic data on customer equipment; provided critical feedback to engineering.
• Actively decreased repair turnaround times, and unrepairable unit percentages for the customer by continuous development and improvement of critical troubleshooting/testing methods and equipment for Lucent and other telecom product lines; discovery of failures.
• Provided resources and technical ability critical to the procurement of vital repair components.
• Contributed valuable information for technical documentation and repair procedures.
• Trained new technicians and continue to support their needs with my technical expertise.
• Developed and maintain a firmware image catalog within a Microsoft Windows environment for our 844 product line and others; provides a central image verification solution to all technicians.
• Reduced repair cycle times by implementing a terminal script solution for our customer's data backup equipment.
• Improved testing by developing and implementing a Lucent power-module testing system.

Confidential, Holland, Michigan

Mobile Computer and Software Deployment Technician

Responsibilities:

• Provided the company with a wide range of technical skill from day one allowing me to be utilized on several product lines with little to no supervision.
• Utilized valuable device repair history resources in our NetSuite ERP Platform; improving reliability by identifying repeat failures and addressing them.
• Optimized and organized a work-cell environment transfer for one of our product lines including provisions for inventory management within ERP Platform.
• Learned and continuously improved valuable Windows Mobile, CE, XP, and ActiveSync troubleshooting methods and procedures.
• Developed exceptional troubleshooting talent, methods, and procedures for Intermec, Motorola, Symbol, and Honeywell mobile computing devices.
• Became certified in IPC-A-610 (A certification for product acceptance criteria of consumer and high reliability printed wiring assemblies).
• Continuous improvement of customer software deployment methods.
• Managed personal workload and met deadlines consistently.
• Developed a complex understanding of mobile computer hardware and software.
• Continuously improved personal repair practices and preventative maintenance tactics.

Confidential, Holland, Michigan

Information Technology Consultant and Technician

Responsibilities:

• Provided small businesses and individuals with simple and effective technology solutions and support to suit their needs.
• Developed exceptional Help Desk skills by using my complex understanding of Information Technology and communicating it to everyday people in a way that they could understand and use.
• Hardware and Software Troubleshooting
• Windows Server / Windows XP / Active Directory
• Software Installation / Deployment
• Network Hardware / Cisco
• RAID Arrays / NAS / JBODs
• Backups / Disaster Recovery / Imaging
• Server Hardware / Desktop Hardware / Rack Assembly