SUMMARY:

• Lead overall operation (DCOPS, BOPS, App support, T1/2/3, Customer Excellence).
• Accomplished IT (Data Center and Cloud) Operation/development Sr. director with proven accomplishments in developing and implementing Application and Infrastructure solutions addressing key customer(s) issues. Strong relationship building and communication skills.
• Collaborate effectively with vendors, customers, sales teams, and cross - functional leaders to plan and deliver on complex initiatives.
• Advanced analytic skills and demonstrated ability to build and manage multi tear B/OSS applications or Cloud Infrastructure and delivery on time in addition to overall operation management.
• Results-oriented Manager who thrives in fast-paced and competitive environments.
• Brings strong presentation, analytical and problem solving skills.
• Operate well under pressure to ensure projects success.

SOFT SKILLS:

• Team player
• Empowerment
• Positive attitude
• Strong Work Ethics
• Great communication skills
• Self-Confidence
• Time Management Abilities
• Problem solving skills

HIGHLIGHTS OF EXPERTISE:

• Project Management
• Solution design/Architecture
• Crisis management
• Project establishment and stabilization
• Operation/Production management
• Customer interaction
• Cost reduction
• Thought leadership
• OGS/Customer Support
• Infrastructure/integration/Security design and maintenance.
• Technically oriented.
• Cloud Management

TECHNICAL PROFICIENCIES:

Languages: Java, SQL, XML, JavaScript, HTML.

Application Servers: Tomcat, IBM WebSphere, BEA Weblogic, AWS

J2EE: Servlets, JSP, Hibernate, Spring, EJB, JDBC, JAXP, Java Beans, RMI/IIOP, JNDI

Frameworks: Struts, Spring, JUnit, ANT, MAVEN

O/S: Linux, Unix, Windows (NT, 2000, XP)

DevOps: Jenkins, Docker, Ansible, Nagios/Datadog, Git

Tools: ANT, MAVEN, Rational Rose, WebPerformanceTrainer, Jenkins

Java IDEs: WSAD, JBuilder, Eclipse, WebLogic Workshop, RAD,...

Databases: MS-SQL Server 2000, Oracle, DB2, AWS DB’s

Management: Microsoft Project Plan, Rally, MS Office, Jira, Confluence

Cloud: AWS

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Sr. Director of DevOps and Managed Services

Responsibilities:

• Manage day to day activities for customers operation and DevOps (Backlog grooming, Sprint design, incidents/service requests/Change requests review and prioritization )
• Manage versatility of people 24/7 (India and US) to ensure support is given w/ no exception.
• Implement Problem Management process for automation and permanent fix for recurring issues.
• Improve company internal cloud spent by 20%
• Crisis management - very important role in operation for quick restoration and resolution. Report to Customer top executive till issue is resolved.
• Improve teams internal efficiencies by 70%
• Strength ITSM processes (Change/Incident/Problem/Security) management
• Establish Public Sector Support model for DevOps and Traditional operation.
• Pass Amazon MSP audit in Company record score.
• Key participate on sales enablement
• Integrate several divisions into Managed Services Offering (Micro-services, Big-Data, etc…)
• Build and maintain Managed Services and DevOps Service Catalog.
• Improve and maintain Customers Cloud security and compliance
• Act as last escalation for all customers
• Convert actions into valuable plans and execution governance
• Sprint planning and execution
• Customer deep dive, increase OSC (One Stop Closure), Automation, Problem solving to improve customer satisfaction and operation efficiencies
• Pass AWS MSP audit in record score by building Managed Services processes and tools.
• Conduct frequent audit and post mortem to ensure issues resolution and improvements.

Confidential, Champaign, IL

Director of Applications development and Operation

Responsibilities:

• Manage day to day activities for customer operation (EOD/Stability/Availability/EOM/…)
• Manage customer expectations and report daily to senior executives with daily reports/AI’s/Solutions/…
• Participating in monthly Partnership Management Review with the customer and build plans for improvements.
• Manage new releases implementation and stabilization.
• Crisis management - very important role in operation for quick restoration and resolution. Report to Customer top executive till issue is resolved.
• Build strong customer relationship for finding proper solutions for cost deductive and implement in Production successfully with minimum time to market (TTM)
• Provide enhanced SLA for troubleshooting, performance and availability.
• Participate in development sessions to build a strong relationship with Customer.
• Extensive knowledge in Confidential GSS monitoring tools (provide solutions and customizations).
• Extensive knowledge in CES (BSS/OSS) and Ensemble platforms.
• Manage overall system transformation from legacy to new system, ability to stable production environments and build strong operation team and monitoring tools to ensure operation excellence.
• Vendor and Third Parties management ensuring smooth integration including Hub services.
• Manage Production/Testing Triage team for faster solutions and deep dive into RCA’s for each of testing/production life cycles.
• Provide management risk assessment as part of implementation phases and plans for mitigation till smooth deployment.
• Implement enterprise application projects, directing requirements definition, development, validation, and ongoing maintenance activities. Planning, developing, supervising and implementing IT projects utilizing the established project management tools and techniques;
• Fiscally responsible for Application Services actual-to-budget expenditures, adjusting expenditure patterns/trends as needed to comply with budgeted amounts. Prepare, revise, finalize and submit the annual budget forecast for the Applications Services Department and related technologies;
• Assesses institutional needs and provides analysis of computer information systems, processes and support;
• Provides guidance, leadership and mentoring to a team of Application Services professionals. Supports and develops the technical expertise needed to meet long-term business needs. Manage staff by reviewing, approving and allocating work and work assignments among staff;
• Leads and coordinates the “Colleague Coordination Team” to define and prioritize system enhancements, patches and updates;
• Develop and lead Process Improvement initiatives by participating in District user group meetings to identify areas where Application Services can assist in problem solving or recommend solutions;
• Communicates cross-divisionally and coordinates with user and technical groups regarding applications, developing application solutions, determining system requirements and modifications of systems;
• Plans project materials, labor, timelines and objectives;
• Coordinates and tracks customer service requests;
• Establishes, monitors, and ensures compliance with system standards and applicable regulations;
• Develops procedures, structures, and contracts for support, maintenance, and security of systems;
• Performs quality assurance at technical and procedural levels; • Explores innovations and trends in technology for institutional applicability;
• Compiles data and performs analysis; provides written and oral reports and proposals to management; Maintains accurate and complete system documentation and business records;
• Coordinates and manages outside vendors, contract negotiations, licensing, maintenance contracts and service level agreements;
• Develops and documents application systems back-up and disaster recovery procedures and resources.

Confidential, Champaign, IL

Development and Operation Manager

Responsibilities:

• Manage innovation team enabling development groups to prioritize and find solution easier and faster for better customer service.
• Participating in pre-sale activities offering prepaid activation portal and postpaid solution.
• Support VoIP project by designing and developing ASL ( Confidential Service Layer)
• Experience in managing all phases of Software Development Life Cycle (SDLC) includes User Interaction, Business Analysis/Modeling, Design/Architecture, Development, Implementation, Integration, Documentation, Testing, Deployment and production On-going support.
• Build strong team to support any organizational web application development.
• Manage On Going Support (OGS) for Confidential portals and overall solution in general.
• Build strong customer relationship for finding proper solutions for cost reduction and implement in Production successfully with minimum time to market (TTM)
• Provide enhanced SLA for troubleshooting, performance and availability.
• Enhanced knowledge in infrastructure and security mechanism (SiteMinder/OAM)
• For 6 months, working closely (Consulting) with West coast Telecom company development team to build a strong interface and define Web Services hub (axis 1.4 and cxf) solution.
• Participate in development sessions to build a strong relationship with Customer.
• Using Agile methodology for faster TTM.
• Extensive knowledge in Confidential GSS monitoring tools (provide solutions and customizations).
• Fiscally responsible for Application Services actual-to-budget expenditures, adjusting expenditure patterns/trends as needed to comply with budgeted amounts. Prepare, revise, finalize and submit the annual budget forecast for the Applications Services Department and related technologies;
• Extensive knowledge in CES and Ensemble platforms.

Confidential, Champaign, IL

Consulting and architect

Responsibilities:

• Recruited and built a new team for Self Service web application for Boost organization
• Designed and developed as a Group Leader all Backend interfaces to Confidential products.
• Design and implement in production web services hub for All Boost partners serving intensive number of web services with great SLA and performance.
• Design and implement Boost Self Service application
• Support OGS and deliver the product for further OGS support.

Senior Web Developer

Confidential

Responsibilities:

• Design and Develop corporate web application.
• Design and develop Confidential Self Service core product and implement it in production for Nextel/Sprint corporate.
• Assist PBG (R&D) division in designing and developing Confidential self service web services hub. In days to be implemented in several customers in large scale and today part of Confidential CES product.