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Application Engineer 5/actuate Admin Resume

SUMMARY:

  • Desire a challenging and responsible Sr. Windows Systems Engineer /Sr. Systems Admin/Sr. IT Infrastructure Engineer or Architect position that is 100%
  • I Offer 18+ years of solid experience and understanding of Servers, PCs/Laptops / Confidential Imaging devices software /hardware support in a corporate environment.

TECHNICAL SKILLS:

Operating Systems: Windows 9x, NT 4.0, Win2000, Windows XP/ Vista/ Windows 7 Ent. 10, 10 Pro, Linux (Redhat, Cent OS), UNIX

Server Operating Systems (Standalones and Virtual Machines): Windows 2000, 2003 (32 bit & 64), 2008 R1/R2 Terminal Server, Windows 2012, 2012 R2, Red Hat Linux 5.4, Cent OS 3.4/5.6/6.0 (Linux), UNIX, IBM DataPower.

Server Software: Security (RSA Security Token Admin), Trusted Enterprise Manager, Systems Management Server (SMS 2.0)

Microsoft: Active Directory (AD), Microsoft Management Council (MMC), Microsoft Exchange Management Council 2007, Microsoft Share point site creation, Veritas Confidential Backup Exec version 12 for Windows, Net backup, Windows Backup

Trouble Ticket Software: Service - Now, RT, Vantive (people-Soft DB), IBM Maximo, Peregrine Service Center, Magic Helpdesk (SQL), Clarify Support Application (Oracle.), Remedy.

File Systems: Fat16, Fat32, NTFS 4.0, 5.0, ext2/3, NFS, and CIFS.

Storage: All Hard drives (IDE, SCSI, SATA, SATAII, eSATA, Static USB), NAS Fabric Interconnect (LUNs, WWNs, etc.), SAN.

Client Software: Microsoft Office 97, Office XP/ 2003/2007/2010/2013 (includes Outlook 98/2000/2003/2007/2010/2013/2016 ), MS Internet Explorer (IE) 5/6.0/7.0,8.0,9.0, Mozilla Firefox 3.6-52, Chrome, Net Meeting, Live Meeting, MS Skype for Business, WebEx meeting.

Windows/Linux Server Services & Protocols: Active Directory DS, AD LDS, AD UC, NAP, NPS, LDAP, DNS, DHCP, WSUS, IIS 6/7, RRAS, IASServer, SNMP, WF (Windows Adv. Firewall), NFS, EFS, SAMBA. NAT, Group Policies (GPO) creation, setup, testing.

Server Monitoring Tools: IBM Tivoly NetCool, Wireshark, MS Network Monitor 3.4, RAC, Dell ILO, Confidential SIM, Confidential Server Automation (Opsware).

Personal Firewalls & Antivirus (including Anti-spam): Norton 360, McAfee 8.7.0i, TrendMicro Internet Security Pro, Bit Defender, Norton AV, Zone Alarm Pro/Extreme, Spybot S&D, Adware 6.0.

Remote Control/SSH Software: RealVNC, Confidential PC Anywhere, Carbon Copy, Remote Desktop (RDP), Confidential SA, Putty, PuttyCM, VMware VCenter/client/VMware Web client.

Other Software: DocsOpen, Encompass (Loan application), Calyx Point 6.1a, Reflections for Confidential, Goldmine, Elite, ODBC Configuration, PeopleSoft, Lawson

Server and Networking Exposure: Cisco Unified Computing Solutions (UCS, Various flavors)

Routers: Router OS Cisco Command Line Interface (intermediate) All Linksys routers & Switches, Cisco 2600, Netgear Gigabit Switches.

Load Balancers: Cisco 6509s (Know how to work with Contexts, add/remove IPs in and out of Service)

Router Protocols: RIP, RIPv2, IGRP, EIGRP, OSPF

Routed Protocols (State-full/Stateless inspection): ARP, RARP, TCP, IP, FTP, HTTP, HTTPS, Telnet

Firewalls/VPNs: Fedura (email spam filter), Barracuda (Linux), Cyber Guard (Linux), Checkpoint FW NGX R65

Application Delivery Software: Citrix/XNApp

Virtualization: VMware ESX/ESXi 4.1/5.0/5.5/6.0 , VSphere 4.1, Microsoft Virtual PC, Parallels Workstation, Oracle Virtual Box, VMware Workstation 9-12.

Batch job Software Application: Control-M and Repliweb, Batch file creation, Windows Command Prompt commands (expert), PowerShell 1.0 & 2.0 commands & ps1 shell scripting/formatting.

Confidential Phones: Hardware Mogul’ Confidential Phones, Blackberry phones, Treos, HTC Pro/Touch Pro2, HTC EVO, Samsung Galaxy family, Google Nexus, Motorola.

OS: MS Windows Mobile 5, 6, Android 1.6-2.3, 7.1

Confidential Sync: MS Active Sync 4.2, Palm OS/Palm Desktop, HTC Sync

EXPERIENCE:

Confidential

Application Engineer 5/Actuate Admin

Responsibilities:

  • Worked heavily on the intricts of & the integration of reports on the Actuate Platform with the operating system, Windows 2008R2 & Windows 2012R2.
  • Provided support internally to Application support & testing teams along with MiddleWare teams to get reports, new applications deployed on the platform.
  • Provided smoke testing of the Actuate platform @ Confidential, for when the systems needed to be taken offline for patching, then brought them up & tested the Confidential (encrypted files that have been deployed on the proper folders to work w/ Actuate Platform, then smoke tested the environment.
  • Worked with many internal teams, here & abroad to collaborate & resolve issues with the platform & or applications or reporting functionality over MS Skype for business, IMs & bridge calls.
  • Created & worked tickets on the PAC2000 Remedy system & helped in resolving tickets, as well as checking the CRs coming up that are hitting our group to analyze these for upper management, of what they are, impact analysis, considerations & ways to avoid unnecessary blips in service from the Actuate Admin stand point.
  • Worked on the Actuate Servers, that are Virtual machines running win 2008r2 or win 2012r2. Worked on Servers via RDP, Actuate console, Actuate Admin consoles.
  • Brought PROD, DEV, IST, ET & other environment servers up/down for patching
  • Documented new issues on the SharePoint or as requested by other team members.
  • Created an official Server list in Excel for all 2008r2 & 2012r2 boxes, highlighting the live ones.
  • Resolved issues to completion by myself or collaborating w/ my team members.
  • Helped with the current project of migrating environment servers from 2008r2 till 2012r2, however this will go on till Mid Marsh 2019, but due to budget cuts for 2019, the contract is set to end beginning of December (5), 2019.

Confidential

Technical Services Engineer - Windows

Responsibilities:

  • Worked as a Single Point of Contact ( Confidential ) for four top 50 Confidential Clients as Technical Services Engineer, providing planning and working on projects, tickets and maintenances (not all, some are worked by the shared desk).
  • Operated with Windows Servers 2003 to 2008 R2 Terminal Server SP1, 2012, 2012 R2, Linux servers that are all Redhat 5.x, 6 and 7.0. Cisco ACE/F5 Load balancers, Fiber Channel SAN, and switches, VMware Dedicated Clusters, and Confidential standalone servers (clustered or not).
  • Worked and meet with clients over the phone or via WebEx to troubleshot issues that arise along with other Engineers from our Security & Tier 4 Windows Engineers and Unix Engineers, etc.
  • Provided the MOP (Method of Procedure) for the maintenances that are documented and approved.
  • Coordinated with the client Maintenances (expedited and standard), projects for upgrades to SIA ( Confidential Monitoring Tools), and System updates, MS SQL updates & upgrades.
  • Provided Windows Patch Management Coordination & updates for the clients.
  • Worked on a variety of projects from Windows 2008 R2 SP1 upgrades, new server builds via internal Process/scripts using Powershell,for Windows Servers 2012/2012R2/2016 & PowerCLI for ESXi servers.
  • Worked on Data Store cleanups on the 3par for the Physical Virtual Hosts on the VMWare Clusters, Virtual Machine reconfigurations and VMware tools upgrades and various other projects and maintenances.
  • Troubleshoot issues with ESX, Client’s Apache installation, Firewall issues (along with Security Engineers), etc.
  • Worked as a mentor to Tier 2 Systems Admins and a Protégé seeking assistance from Tier 4 Windows Engineers & other Engineers.
  • Proactivity looked for issues and sorting them out and working them through with clients.

Confidential

Command Center Hosting Engineer

Responsibilities:

  • Worked on the Tier 3 Windows Team and provided full support (Tier 3) for the Operating System (Windows 2000/2003/2008 R2), and the hardware, Confidential ProLiant Servers and or Dell PowerEdge and Egenera.
  • Worked to resolve Confidential Monitoring Tool issues.
  • Worked on Big IP F5 and Cisco ACE Load Balancers.
  • Worked through Change management to provide (MOP: Method of procedure) and implemented Confidential planed maintenances.
  • Troubleshot issues to resolution on Confidential monitoring tool (Perl based), disk/partition issues or expansion, Anti-Virus, connectivity, Clusters, routes and permission issues, and or maintenance activities.
  • Ran Confidential Server Automation Opsware pre-created Scripts and ran Windows patching, Confidential Driver upgrades, jobs/current state backup scripts during maintenance windows paying close attention to detail within the Method of procedure (MOP) and finishing the job within the maintenance window provided, Verified server health, LUN to drive mappings, etc.
  • Worked on Virtual Machines in VMWare 4.0 to change settings, Nics, disable certain features (i.e. hot plug Nic permissions, etc.)
  • Worked on Active Directory to create, disable users in Active directory, including resting passwords, additions to VPN Groups, etc.
  • Worked with my team & other teams and the client/customer to resolve issues on phone bridges during outages and other troubleshooting sessions.
  • Confidential, used Confidential for a couple of my clients at Confidential where I used Confidential to patch & update windows servers.
  • Basic knowledge of .NET updates along with Java updates/basics experience.

Confidential

Jr. Systems Administrator

Responsibilities:

  • Provided full support (Tier 1,2 and 2.5) for the Operating Systems Windows 2000/2003/2008 , REHL 5.4 on Dell Power Edge, Confidential Pavilion Servers & Cisco UCS and the Hardware of the servers for the now five major Clients we have (can’t mention names) at the Adaptive support desk.
  • Worked on tickets & tracked / updated / resolved them on the three ticketing systems we use.
  • Worked through VPN connections and Confidential jump servers through the Dell RAC/ILO & Confidential SIMs and RDP to connect to servers & check them out to diagnose issues and resolve what can be resolved at the SA (Systems Admins/Associate Engineer level) Desk.
  • Created needed documentation for the team on confluence (like Share-point).
  • Joined conference Bridge lines along with the client technicians/Administrators/Engineers on Priority 1/2 tickets & worked with the client to assist on issues, representing the Confidential side of the business.
  • Ran control-M jobs and jobs that run specific commands and do batch copy of files on specific systems. Monitored IBM Tivoli Netcool events/traps and created tickets on those traps. Followed ASPs in Netcool browser to work towards resolving these traps.
  • Escalate tickets to Cisco or Confidential Windows/Linux Engineers/Security Teams/DBAs if needed. Worked on CHGs (Changes) for the Clients with regards to Windows Patching, Load Balancer Changes, etc.)
  • Built VMs (Virtual Machines) Windows 2003, 2008 R2 Servers for clients in VMware VCenter 4.1 according to Client specifications.
  • Ran Microsoft MS SQL scripts in MS SQL Management Studio against Databases after performing a full Database backup.
  • Worked on Microsoft IIS 7 to change settings & redirects on sites and to change page behavior per customer’s request.
  • Updated DNS servers with new records when needed. Created Active Directory Users and gave them membership to groups as needed for one our clients that we manage AD for.
  • Trained Singapore counter parts showing them how the US Adaptive support work tickets for current clients that the US side supports via two Cisco WebEx sessions.
  • Worked on Decommissioning servers from the respective environments.

Confidential, Sunset Hills, MO

Customer Support Analyst

Responsibilities:

  • This is a 100% phone support position where supported the Mercy Response Center support line in Saint Louis; The calls route between Saint Louis & Springfield helpdesk as well.
  • Supported over 27,000 employees & contractors in Missouri, Arkansas & Oklahoma and other states. Most of the applications are proprietary and all supported PCs are running Windows XP, Office XP-2003.
  • Used Citrix to provide applications to the End user.
  • Used VNC, SMS 2.0 & Remote Assistance to get computer names that users are on & remotely connect to clients and diagnose/resolve/or get more details on the issue at hand accompanied by Active Directory Users & Computers to reset passwords & check Account properties.
  • Supported remote users connecting through the internet & reset their Log-in passwords if needed.
  • About three applications are running on UNIX and are only delegated to do password reset on those. Through IBM Maximo, the support application based on Oracle.
  • Logged trouble tickets & create incidents either to close the relevant ones myself or assign them to proper Queues of other departments within the MISD (Mercy Information Systems Division).
  • My average resolution rate was 67% on average for incoming calls to my extension.

Confidential, Creve Coeur, MO

Helpdesk Engineer/ Network Consultant

Responsibilities:

  • Updated Active Directory (that was a one week project with employees contact information, created an excel sheet of the 140 machines in the headquarters office where worked for inventory & tracking purposes.)
  • Assisted remote users for the four branch offices in Missouri w/ logon, VPN or email issues, dialing out w/ VNC to resolve those issues.
  • Enabled & disabled accounts in AD & on the VPN.
  • Installed New KVM switch & cables in the server room.
  • Assisted in racking the servers on the rack. Rotated backup tapes on the new LTO4 backup unit.
  • Helped save money by upgrading moderate-to-old Desktops to WinXP, Office 2007 (fresh install), etc. saving $1100 per 3 desktops.
  • Installed memory into printers & laptops for speed.
  • Learned about the Postconf.com Linux spam filter & worked w/ vendor on many occasions.
  • VPN PTPP access on the Cyber guard VPN server to remote & laptop users.
  • Worked w/ Barracuda spam filter and configured new mailboxes for users on the Exchange 2007 Server.
  • Installed & tested LAN components & uninstalled built in LAN Nic card & installed new NIC Cards.
  • Resolved many LAN Issues (Ie. Bad cables, bad network cards & rebooted VOIP Phones.)
  • Remoted to the big copiers & reconfigured them when the DNS Server was replaced to correct email routing issues.
  • Worked many issues to resolution on a variety of laptops & Equuscs.com desktops.
  • Procured PCs from the local Saint Louis vendor w/ my own vehicle.
  • Resolved virus issues on several desktops, some had to be redone.
  • Learned about the Asterisk* phone system & worked w/ local Telecom person on installing phones, moving phones & creating Efax phone #s on the system * Phone system (Linux OS).
  • Checked the logs on Confidential Backup Exec for Windows V.12. Client OS was primarily Win XP but then there were a few Win 2000 & Win Vista Machines.

Confidential, MO

Helpdesk Technician

Responsibilities:

  • This is a one month contract that has been converted to permanent employment. This was a 100% phone support position where supporting the Mercy Response Center support line.
  • Supported over 25,000+ users in Missouri, Arkansas & other states. Most of the applications are proprietary and all supported PCs are running Windows XP, Office XP-2003.
  • Used Citrix to provide applications to the End user.
  • Used VNC, SMS 2.0 & Remote Assistance to get computer names that users are on & remotely connect to clients and diagnose/resolve/or get more details on the issue at hand accompanied by Active Directory Users & Computers to reset passwords & check Account properties.
  • Supported remote users connecting through the internet & reset their RSA Secure ID Pins if needed.
  • About three applications were running on UNIX and are only delegated to do password reset on those. Through Peregrine the support application was based on Oracle.
  • Logged trouble tickets & create incidents either to close the relevant ones myself or assign them to proper Queues of other departments within the MISD (Mercy Information Systems Division).
  • My average resolution rate was 44% for the year for all incoming calls to my extension.

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