Lead IT Technology Support Resume Newtown Square, PA - Hire IT People

OBJECTIVE:

With an extreme sense of urgency, utilize my skills and experience to help the growth and efficiency of the company and maximize productivity.

SUMMARY:

I have over 35 years of computer related diagnostic and repair experience.
I have managed several projects and saved thousands of man hours by assuming a technical lead position in many companies.

EXPERIENCE:

Confidential, Newtown Square, PA

Lead IT Technology Support

Responsibilities:

Manage all active and new hire employee accounts
Establish Credentials in Active Directory and create Email Accounts
Enroll and maintain user devices in device management systems
Build Desktops, Laptops and Mobile Devices for users
Maintain internal equipment, (servers, switches, firewalls, routers)
Establish and monitor Oracle accounts
Oversee and manage Helpdesk support Email, Phone, and in person
Enroll and maintain offsite equipment (Hospital Maintenance)
On Call and Special assignments

Confidential, Newtown Square, PA

Data Center Coordinator Contracted Consultant

Responsibilities:

Manage worldwide IT resources to each LOB
Coordinate with Vendors to execute repair orders
Work with Onsite and Contracted personnel to complete assignments
Monitor and update emails and ticketing systems to ensure prompt repairs
Work with and update internal Confidential documentation to ensure cross training
Consult with management team to work on improving SLA times
Train new employees on policies and procedures and Confidential manual

Confidential, Philadelphia, PA

Network Administrator Contracted Consultant

Responsibilities:

Migration of Email to 365 exchange servers
Maintenance and transfer of .pst files
Document and maintain excel spreadsheets
Add additional users in active directory
Setup user accounts on exchange

Confidential, Collingdale PA

Certified IT Professional

Responsibilities:

Onsite IT Technician
Windows XP, Vista, 7, 8 and 10 certified.
Computer Repairs and Upgrades, Hardware and Software
Customer Service, Payment Processing and Repair Estimates
Perform minor repairs and building maintenance

Confidential, Malvern PA

Level 2/3 IT Support Technician Contracted Consultant

Responsibilities:

Install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Prepare, image and configure workstations and servers for deployment throughout the company and work with field personnel to assist in their installation.
Supervise and coordinate workers engaged in problem - solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for internal needs.

Confidential, Warminster PA

Level 2/3 Technical Support Specialist Contracted Consultant

Responsibilities:

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software’ POS Systems and Network.
Triage Level II and Level III trouble tickets to install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
Resolve Network switch and connectivity issues.
Verify with the customer that the issue has been resolved and update the ticketing system.
Write technical manuals for level 1 and field installation personnel.

Confidential, Conshohocken PA

Level 2 Technical Support Specialist Contracted Consultant

Responsibilities:

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software and network POS Systems using Remedy and similar ticketing systems.
Triage Level II and Level III trouble tickets
Install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
Resolve Network switch and connectivity issues.
Verify with the customer that the issue has been resolved and update the ticketing system.
Write technical manuals for level 1 and field installation personnel
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Confidential, Springfield

Advanced Repair Agent

Responsibilities:

Repair a variety of customer computers and electronics.
Hardware and Software installs as well as severe virus removals.
Windows XP, Vista, 7 and 8 certified. Apple products
Rebuild computers, phones, tablets and operating systems to factory condition.
Perform technical support and consulting for the entire
Electronics and Computer departments.

Confidential

IT Field Rep. / Consultant

Responsibilities:

Small and Medium Size Business IT Support
Repairs, upgrades, networking, emergencies
System Set-Up, LAN, WLAN, Wireless
Virus Detection and Recovery, Security and Performance

We provide IT Staff Augmentation Services!

Lead It Technology Support Resume

Newtown Square, PA

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