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Lead It Technology Support Resume

Newtown Square, PA

OBJECTIVE:

With an extreme sense of urgency, utilize my skills and experience to help the growth and efficiency of the company and maximize productivity.

SUMMARY:

  • I have over 35 years of computer related diagnostic and repair experience.
  • I have managed several projects and saved thousands of man hours by assuming a technical lead position in many companies.

EXPERIENCE:

Confidential, Newtown Square, PA

Lead IT Technology Support

Responsibilities:

  • Manage all active and new hire employee accounts
  • Establish Credentials in Active Directory and create Email Accounts
  • Enroll and maintain user devices in device management systems
  • Build Desktops, Laptops and Mobile Devices for users
  • Maintain internal equipment, (servers, switches, firewalls, routers)
  • Establish and monitor Oracle accounts
  • Oversee and manage Helpdesk support Email, Phone, and in person
  • Enroll and maintain offsite equipment (Hospital Maintenance)
  • On Call and Special assignments

Confidential, Newtown Square, PA

Data Center Coordinator Contracted Consultant

Responsibilities:

  • Manage worldwide IT resources to each LOB
  • Coordinate with Vendors to execute repair orders
  • Work with Onsite and Contracted personnel to complete assignments
  • Monitor and update emails and ticketing systems to ensure prompt repairs
  • Work with and update internal Confidential documentation to ensure cross training
  • Consult with management team to work on improving SLA times
  • Train new employees on policies and procedures and Confidential manual

Confidential, Philadelphia, PA

Network Administrator Contracted Consultant

Responsibilities:

  • Migration of Email to 365 exchange servers
  • Maintenance and transfer of .pst files
  • Document and maintain excel spreadsheets
  • Add additional users in active directory
  • Setup user accounts on exchange

Confidential, Collingdale PA

Certified IT Professional

Responsibilities:

  • Onsite IT Technician
  • Windows XP, Vista, 7, 8 and 10 certified.
  • Computer Repairs and Upgrades, Hardware and Software
  • Customer Service, Payment Processing and Repair Estimates
  • Perform minor repairs and building maintenance

Confidential, Malvern PA

Level 2/3 IT Support Technician Contracted Consultant

Responsibilities:

  • Install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Prepare, image and configure workstations and servers for deployment throughout the company and work with field personnel to assist in their installation.
  • Supervise and coordinate workers engaged in problem - solving, monitoring, and installing data communication equipment and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Modify and customize commercial programs for internal needs.

Confidential, Warminster PA

Level 2/3 Technical Support Specialist Contracted Consultant

Responsibilities:

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software’ POS Systems and Network.
  • Triage Level II and Level III trouble tickets to install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
  • Resolve Network switch and connectivity issues.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Write technical manuals for level 1 and field installation personnel.

Confidential, Conshohocken PA

Level 2 Technical Support Specialist Contracted Consultant

Responsibilities:

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software and network POS Systems using Remedy and similar ticketing systems.
  • Triage Level II and Level III trouble tickets
  • Install and perform repairs to hardware, software and peripheral equipment, following design or installation specifications.
  • Resolve Network switch and connectivity issues.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Write technical manuals for level 1 and field installation personnel
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Confidential, Springfield

Advanced Repair Agent

Responsibilities:

  • Repair a variety of customer computers and electronics.
  • Hardware and Software installs as well as severe virus removals.
  • Windows XP, Vista, 7 and 8 certified. Apple products
  • Rebuild computers, phones, tablets and operating systems to factory condition.
  • Perform technical support and consulting for the entire
  • Electronics and Computer departments.

Confidential

IT Field Rep. / Consultant

Responsibilities:

  • Small and Medium Size Business IT Support
  • Repairs, upgrades, networking, emergencies
  • System Set-Up, LAN, WLAN, Wireless
  • Virus Detection and Recovery, Security and Performance

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