SUMMARY:

• What I do (very well, I might add) for my customers is identify, translate, and diagnose complex technical issues, solve them, and explain them simply. I have worked as a temp doing PC refresh projects and Windows 7 migrations at a major bank in the Washington DC metro area.
• I have also been involved with assembling POS machines, a casino Confidential at Confidential, freelance printer and pc repairs, and many other very interesting projects that required adaptability. I am great with customers, I always get excellent reviews, people love the way that I explain things, and you will never find a more responsive or communicative employee.
• I have many years’ experience with all aspects of IT, as well as printers, copiers, POS equipment, fax machines, scanners, etc. Learning new software, hardware and equipment takes me hours, not weeks. Also, I am an honest to goodness creative problem solver. Lots of people claim to be one, but I can actually back it up. You just need to watch me in action for a little while, and you'll see what I am saying is true. All things technical (including the administrative work) come naturally to me.

EXPERIENCE:

Confidential

Field Service Technician, Hagerstown, MD

Responsibilities:

• Field service technician for a major bank.
• Perform troubleshooting and break/fix solutions PCs, printers and VOIP phones at the branch level. Also responsible for connecting and troubleshooting POTS line issues.
• Travelling for various projects as necessary while also maintaining relationships with my home area customers is also one of my responsibilities, which I handle very well.
• All documentation for my work is very organized, submitted on time, no office necessary.
• Certifications I have obtained for this position include: Confidential printers, Confidential servers, Lenovo authorized service provider.

Confidential

Freelance IT Contractor, Hagerstown, MD

Responsibilities:

• All aspects of IT Consulting. I've been in the field for almost twenty years and can walk up to almost any business machine and diagnose it, unjam it, or, most importantly, know when I am out of my league and call someone more qualified to come and fix it. This is simply second nature to me, and learning new equipment takes me hours, not days.
• I am very resourceful, and I believe in "Improvise, Adapt and Overcome.
• And I've absorbed making my customer's day into a constant goal.
• Computer hardware diagnose, break/fix, laptop diagnose, break/fix (including Confidential replacement), home and business networking setup, troubleshooting, diagnose, and break fix. Printers, fax machines, copiers and other office equipment not listed above.
• Telephony, including testing, toning, repairing and running telephone lines, including POTS and VOIP.
• Assembled POS systems for Confidential, built a Confidential for Confidential, WV, and many other non - typical technician contracts, including running cabling.

Confidential

Field Service Technician, Harrisburg, PA

Responsibilities:

• Perform daily field service calls for Confidential Computers.
• Mostly warranty hardware placement, working very independently, filing live reporting on call status.
• As a Field Service Tech, you are the face of the company.
• Excellent customer service, scheduling and communication skills necessary each and every day.

Confidential

Technician, PA

Responsibilities:

• All things IT related, PC break/fix, software troubleshooting and repair, virus/Trojan/etc removal, OS fixes, server management, printer troubleshooting/break/fix, and installation of all the aforementioned.
• We also have a retail storefront that requires customer service skills, driving sales and using marketing to do so. Downsized.

Confidential

Field Service Technician, Western Maryland and Southern Pennsylvania

Responsibilities:

• Perform field service calls in bank branches in response to help desk tickets for Confidential & Confidential Bank. Issues addressed by me include software issues, diagnosing and repairing Confidential printers, hardware problems, networking and telephony.
• Excellent customer service, communications and a very broad IT knowledge in use daily.

Field Service Engineer

Confidential

Responsibilities:

• Temporary assignment with Confidential Services as a Customer Engineer, in the field doing computer and printer repairs.

Confidential

Technician, Washington, DC

Responsibilities:

• PC upgrades, software installation, backing up and restoring user data.
• PC refreshes, install new printer/scanners at teller workstations, confirm software install/update and communicate with project management team, Windows 7 deployment and Software deployment.

Confidential

Merchandiser, Gettysburg, PA

Responsibilities:

• Maintain merchandising standards for Confidential in various stores, Blackhawk network (which are gift card kiosks), and various other companies, as requested

Confidential

Field Service Technician, Washington, DC

Responsibilities:

• Confidential is a subcontractor for Confidential Computers.
• Perform hardware warranty exchanges for Confidential customers, provide customer service, troubleshoot with Confidential technicians over the phone, and, when all else fails, be the customer's advocate with Confidential to get the client a new computer.
• Involves scheduling 6-9 calls per day with customers.