OPERATIONS Manager Resume St. Louis, MO - Hire IT People

SUMMARY OF QUALIFICATIONS

30+ years of strong experience in technical communications work...
Proficient knowledge in implementing Confidential Voip solutions
Experience in Voice and Traffic analysis
Experience in troubleshooting ISDN,SIP,VOIP,T1,T3 complex issues.
Proficient knowledge of Confidential products including: Aura System Manger, Session Manager,
Aura Messaging, ASA,ACD, IVR,CTI, S8300, S8400, S8500, S87xx, S8800 servers, CS1k, G250, G350, G430, G450, G600, G650, G700, G860 Gateways, Confidential & Partner, and Definity.
Provided Technical Support for 2002 Winter Confidential for Confidential at Confidential, Confidential .
Resolve complex service problems as Tier III for all Confidential & Voice services through multiparty conference calls with
Confidential work centers, local access providers, customers and their equipment vendors, and on - site troubleshooting.
Provide technical support and on site visits for six states (MO, IL, Confidential, IN, AR, TN)
Perform Service Assurance Testing (SAT) for SONET Fiber Rings.
ATM Certified (BellCore).
Lead Technical Manager on SONET Ring Service Assurance Testing (SAT) for OC-3, OC-12, OC-48, and OC-192.
Installed and repaired Nodal services ( Confidential, Meg800, ISDN, SDN, DS1, DS3), private line circuits.
Proficient knowledge of customer premise equipment such as PBX, Routers, VOIP, DSU’s, CSU’s, Channel Banks, Add/Drop Multiplexers.
Proficient in ATT Central Office equipment, ie: DACS, Alcatel, NCOE, 4ESS, D4 banks, channel units.
Fundamental knowledge of Exchange Companies equipment. (Adtran & Pairgain HDSL, HDSL2, Westel & Adtran network interface repeaters, DSODP, OCU’s)
Proficient knowledge of testing equipment: TTC 121 (t-berd), TTC 124, TTC 211, TTC 224, TTC 310, Confidential Internet Advisor (Protocol Analyzer), Confidential 4952 Protocol Analyzer, Confidential 4948 Confidential Cerjac (Fiber Analyzer) Analog Analyzer, Comm Watch, Sage 375, Sage 930, TPI 95, Hekimian 3701 / 3705, Bradley PB-1c-D, W&G ANT 20 (SONET Tester), Topaz, SARTS, DSTS.

PROFESSIONAL EXPERIENCE

Telecom Engineer

Confidential

Responsibilities:

Provide implementation and maintenance for Confidential clients Confidential and Confidential .
Provide small and large office Confidential Voip solution for Confidential clients.
Provide designs for Confidential telecom equipment.
Experience in implementation of Confidential TDM or VOIP solution
Voice and Traffic analysis using Confidential tools such as Confidential Site
Administrator (ASA), GEDI, Confidential PBX.
Provide troubleshooting Voip, SIP, ISDN issues using protocol analyzers captures and review of logs.
Proficient in working with telecom carriers such as Confidential, SprintVerizon,Frontier,Level 3.
Proficient in turning up and testing ISDN,SIP, IP trunks.
Travel to Confidential clients ( Confidential & Confidential ) to repair telecom issues.

Confidential

Engineer, St. Louis, MO

Responsibilities:

On - site installation, maintenance and repair of company and multi- vendor systems which may include hardware, software and networking products as well as operating systems.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Take part in potential or desired follow-up services (sales) or problem escalation.
Acts as a company consultant in cross-disciplines.
Works with limited guidance on projects within defined criteria.
Provides solutions to a diverse range of moderately complex problems
Travel to customer locations to identify and resolve call center issues.
Provide support for field technicians.

OPERATIONS Manager

Confidential - St. Louis, MO

Responsibilities:

Frequent customer visits to area involving six states (MO, IL, IN, Confidential, AR, and TN) for trouble resolution.
Test and isolate complex frame relay and digital data networks; Identify application, customer equipment, and facility troubles; analyze wide area networks.
In - depth knowledge of ATM, Frame Relay, T1.5,T45, Sonet and Accuring,VOIP,Digital Data Services,E1, Confidential 800,Software Defined Network,ISDN,SW56/64, and international services.
Perform SAT on customer fiber rings (Fujitsu, Nortel, & Lucent OC3, OC12, OC48) prior to turning up for service.

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Operations Manager Resume

St Louis, MO

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