NOC Technician/Data Center Operator Resume

PROFESSIONAL SUMMARY:

Currently, a Data Center Operator with more than 2 years of professional experience in Cyber Security. Familiar with a wide variety of security tools, network troubleshooting, and operating system software. Possess an Associate degree in Cyber Security and presently pursuing a degree in Bachelor of Applied Science with a concentration in Cyber Security.

TECHNICAL SKILLS:

Technical Tools: Wireshark, SSH, Microsoft Office Suite, Nessus, Netcat, Nmap, Encase, FTK tools, VMware, VirtualBox, Microsoft Azure, WebGoat, Aircrack, Splunk, Qualys, Active Directory, Knowledge Management System, Remedy Knowledge Tool, JAVA, HTML, Kali Linux, Fedora, Ubuntu, Metasploitable, ClearQuest, Control - M, SteelCentral

Platforms: Mac OS, Windows OS, Fedora, Ubuntu, Kali Linux, Metasploitable

AREAS OF EXPERTISE:

Team and Project Leadership
Research and Development
Strong communication skills
Information Security
Project Management
Customer Service

WORK EXPERIENCE:

Confidential

NOC Technician/Data Center Operator

Responsibilities:

Responsible for the daily operations and maintenance of the Datacenter
Monitoring critical server alerts using BMC system
Monitoring the data center and the temperatures using Chatsworth Products Inc
Making daily environmental reports for the clients
Creating an Incident Response report when more than one user is impacted
Managing Action Request tickets using ClearQuest software
Supervising the backups running overnight, ensuring they are updated successfully
Making a weekly report of Remote Access sessions using SteelCentral Portal
Run all scheduled jobs, as instructed by the supervisor using Control - M application

Confidential

Tier 1 Technical Service Desk Analyst

Responsibilities:

Resolve issues related to computer hardware, software, and network issues such as password reset and troubleshooting for customs and border protection employees nationwide.
Use of the remedy service management tool to enter service requests, keep the customers updated on the status of the requests.
Work with the Knowledge management System (KMS) to resolve problems and escalate trouble tickets to tier II if needed.
Responsible for documenting all details related to the issue or request and submitting work tickets to various support teams.
Managing the Joint Accountability Activities Center
JAAC is responsible for creating and maintaining alerts for various sites with connectivity issues and contacting the local filed support and the NOC for further investigation.
JAAC also works closely with escalating mission critical or time-sensitive work tickets.
Recognized of having good ticket quality by the federal management

Confidential

Security Analyst Internship

Responsibilities:

Performed risk assessments and testing of data processing systems.
Installing firewalls, data encryption, and other security measures.
Prepared reports that documents security breaches and the extent of damage caused by the breaches.
Use of VMware and virtual box for Ubuntu, Kali Linux, Fedora, Windows, and Metasploitable.
Configurations of VLAN using Netgear GS7240 and watch guard (Firewall).
Making reports and creating data for different vulnerability scans for clients using Nessus.
Use of Wireshark to see incoming and outgoing Internet traffic
Detecting wireless access point using Aircrack.
Using Splunk and Qualys to generate data for reports.

Confidential

Substitute Teacher

Responsibilities:

Helping teachers with supporting children in multiple different schools.
Assisting students with their everyday routine at different schools while their teachers are absent.
Responsible for providing instructions and managing the learning environment.
Maintain student’s confidentiality.
Encourage, monitor, and promote student progress.

Confidential

Pharmacy Technician Internship

Responsibilities:

Assisted Pharmacist with preparing prescriptions requested by Doctors.
Helped with manual pill count and learned to work effectively as a team with other Pharmacy Technicians.
Learned about different medicines, behind the counter, and over the counter medications.
Built Communication and Customer Service Skills.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship