SKILLS:

PowerShell Automation, Active Directory, Azure, FireWall Rules, DNS, SSO, MFA, DHCP, GPO, WDS, Office365, SharePoint, MS Office, CAD, Exchange 2003 - 2016, Email, Mail Flow, IIS, VMWare, HyperV, SAN,, RAID, Robotic Libraries, Backup Software, BlackBerry Enterprise Server, AirWatch, SQL, SCOM, Enterprise Anti Virus Software, Terminal Services, RDP, VPN, DOS, Linux, Unix, Mac OS, Windows, Backups, Disaster Recovery, Data Migration, Emachineshop, Google Sketchup, Micro-Controllers, DC electrical, DC power converters, Solar Power, Hardware, Software, Scripts, LAN, WAN, Technical Support, Routers, Switches, Quality Assurance and Testing, Research and Development, Strong Customer Service and People Skills

PROFESSIONAL EXPERIENCE:

Messaging Engineer (Messaging Operations Technical Lead)

Confidential, Chester, VA

Responsibilities:

• Principal Engineer ( Confidential cleared) for Confidential Microsoft Exchange 2003 to Microsoft Exchange 2010 email migration.
• Write PowerShell scripts for automation, data - mining, data-manipulation, reporting and routine processes.
• Automate and Update Active Directory Attribute changes via PowerShell.
• Design, implement, manage and maintain Confidential Cloud Email Security Appliance C100V,M100V
• Design, implement, manage and maintain Confidential Confidential .
• Leverage Google API for automation via PowerShell and REST.
• Develop and maintain Accounts DB for messaging billing and charge back.
• Point of escalation for messaging response team.
• Architect SMTP Ingress and Egress for the Commonwealth of Virginia.
• Gmail and GSuite migration testing.
• Mentors and trains junior IT Staff Members in areas of expertise.
• Provide infrastructure improvement recommendations.
• Tier 3 and 4 Support.
• Submit complex firewall rules for implementation.

Confidential

Messaging Operations Team Lead

Responsibilities:

• Design, implement, manage and maintain Microsoft Exchange 2010.
• Manage and maintain Confidential EAS IronPort appliances, AirWatch MDM, Lync 2010 - 2013, Confidential, BlackBerry Enterprise Server, Veritas Enterprise Vault, Windows 2008, Windows 2012
• Gmail and GSuite migration testing
• Provide infrastructure improvement recommendations.
• Monitors system and server health and creates implementation plans for upgrades and improvements.
• Point of escalation for messaging response team.
• Takes proactive steps to avoid down-time through the creation of proper system maintenance procedures and Patching.
• Tier 3 Support for help desk calls, emails, or help tickets generated for desktop support in a timely manner.
• Mentors and trains junior IT Staff Members in areas of expertise.
• 24x7 On-call rotation.
• Leads other IT staff in system projects and upgrades.
• Monitors system and server health and creates implementation plans for upgrades and improvements.
• Write PowerShell scripts for automation, scheduled tasked and routine processes.
• Makes recommendations to management for server hardware and software purchases or upgrades.

Field Engineer - Technical Team Lead

Confidential, Boydton, VA

Responsibilities:

• Work with new technologies and state - of-the-art equipment supporting Microsoft within an enterprise class data center.
• Provide hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, validation, configuration, rebuild and decommissions.
• Leads other IT staff in system projects, upgrade and deployments
• Perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage.
• Monitor and control daily service ticket activity, customer calls and service levels.
• Resolve technical problems with hardware, software and connectivity.
• Complete root cause and failure analysis to resolve systems problems
• Write PowerShell scripts for automation, scheduled tasked and routine processes
• Perform hardware warranty/ RMA requests.
• Coordinate deliveries and transport requests.
• Perform physical material packaging and shipping.
• Mentors and trains junior IT Staff Members in areas of expertise.
• Proprietary Confidential Server hardware support
• Confidential, F5 and Juniper Network Hardware support.

Systems Engineer

Confidential, Williamsburg, VA

Responsibilities:

• Design, Implement, Manage and Maintain Exchange 2010 - 2013 infrastructure and monitor email flow between sites.
• Office 365 Migration and Administration.
• Write PowerShell scripts for automation, scheduled tasked and routine processes
• Creates and maintains system specifications, server configuration standards, naming conventions, GPO standards, AD account structure
• Assists Network Engineer and Telecommunication Administrator with voice and networked systems.
• Monitors system and server health and creates implementation plans for upgrades and improvements.
• Leads other IT staff in system projects and upgrades.
• Manages systems projects, coordinates vendors, and tracks project purchases.
• Troubleshoots and resolves server and system issues to assure system availability.
• Records all problem resolutions into the incident tracking system.
• Maintains user email accounts and archives mailboxes to recover disk space as required.
• Installs, upgrades, and maintains local and remote server hardware and software.
• Installs and configures server hardware, server software and operating systems.
• Performs server upgrades, data migrations, and system maintenance and repair.
• Takes proactive steps to avoid down-time through the creation of proper system maintenance procedures.
• Insures that all server and system related service contracts are up to date and renewed annually.
• Makes recommendations to management for server hardware and software purchases or upgrades.
• Mentors and trains junior IT Staff Members in areas of expertise.
• Setup and maintain Network user accounts and email accounts as required.
• Performs Server Maintenance, backup tape rotation, and monitors server backups as directed.
• Implement and Maintain VMware guest servers
• Responds to help desk calls, emails, or help tickets generated for desktop support in a timely manner.
• Insures that PC standards and user account standards are maintained for all sites.

Systems Administrator

Confidential, Norfolk, VA

Responsibilities:

• Setup, configure, and maintain desktop and laptop computers for local and remote sites.
• Responds to help desk calls, emails, or help tickets generated for desktop support in a timely manner.
• Insures that PC standards and user account standards are maintained for all sites.
• Creates and maintains system specifications, server configuration standards, naming conventions, GPO standards, AD account structure
• Assists Network Engineer and Telecommunication Administrator with voice and networked systems.
• Monitors system and server health and creates implementation plans for upgrades and improvements.
• Leads other IT staff in system projects and upgrades.
• Designs, configures, and documents subsystem standards for DHCP, DNS, AD replication, etc.
• Manages systems projects, coordinates vendors, and tracks project purchases.
• Troubleshoots and resolves server and system issues to assure system availability.
• Travels to remote sites when needed for new installs, upgrades, support, and disaster recovery.
• Maintains the Exchange 2003 email infrastructure.
• Records all problem resolutions into the incident tracking system.
• Participates in the weekend call rotation as scheduled.
• Maintains user email accounts and archives mailboxes to recover disk space as required.
• Installs, upgrades, and maintains local and remote server hardware and software.
• Installs and configures server hardware.
• Installs and configures server software and operating systems.
• Performs server upgrades, data migrations, and system maintenance and repair.
• Takes proactive steps to avoid down - time through the creation of proper system maintenance procedures.
• Insures that all server and system related service contracts are up to date and renewed annually.
• Makes recommendations to management for server hardware and software purchases or upgrades.
• Ships and receives computer equipment to and from remote locations and vendors and tracks the same.
• Setup and maintain Network user accounts and email accounts as required.
• Maintain Exchange 2003 server and monitor email flow between sites.
• Performs Server Maintenance, backup tape rotation, and monitors server backups as directed.
• Implement and Maintain VMware guest servers