Systems Administrator Resume
St Louis, MO
SUMMARY:
Dedicated professional with over 20 years experience in computer systems support and administration. Member of the Confidential Restricted Server Operations Group. The Confidential is responsible for administration, troubleshooting, resolution, and escalation of all issues impacting the Restricted and Government Restricted Server Environments.
SKILL:
Windows Server 2016/2012/2008/2003/2000 server, IBM Director, HP Systems Insight Manager, DELL OpenManage, SanSurfer, VMware, Linux, Cloud, VERITAS Storage Foundations, VERITAS NetBackup, Citrix, Avamar, Avaya, ATT Connect, One Tool (Root Cause Analysis Reporting), AOTS, CMDB, TCP/IP, Terminal Services, DameWare, Spotlight, Patrol, Remote Administrator, BladeLogic, Hardware Break Fix.
PROFESSIONAL EXPERIENCE:
Confidential, St. Louis, MO
Systems Administrator
Responsibilities:
- Provides Tier 2 support for internal Confidential & Confidential restricted and Government restricted servers.
- Responsible for troubleshooting and escalation of issues impacting the Windows Production/Test/Development environments for approximately 12,000 servers.
- Responsible for System Administration tasks and monthly server patching remediation.
- Provides support and coordination of vendors for system and hardware repairs.
- 24x7 On - Call support for issue escalations.
Confidential, St. Louis, MO
Sr. Specialist-Systems Administrator
Responsibilities:
- Provides Tier 2 support for Government Restricted Clients. Responsible for troubleshooting and escalation of issues impacting the Production Cloud Environment.
- Responsible for System Administration tasks and system updates via Windows monthly patching for certain Government Restricted clients.
- Provides support and coordination of clients and vendors for system repairs.
Confidential, St. Louis, MO
Sr. Specialist-Systems Administrator
Responsibilities:
- Provides Tier 3 Support troubleshooting and resolving all issues impacting the Production/Test/Development Windows environment for approximately 17,000 servers.
- Responsible for all Incident Root Cause Analysis for WSH Production Server Outages providing resolution for upper management.
- Provides server-side SAN Support (HBA/Firmware/Driver)
- 24x7 On-Call support for escalations from Tier 2.
- Responsible for hardware support and coordination of vendors for repair.
Confidential, St. Louis, MO
Senior Systems Analyst
Responsibilities:
- Responsible for managing and resolving server disk space issues until Confidential reorganization and moved to the Windows System Hosting Tier 3 team.
Confidential, St. Louis, MO
Senior Communications Specialist
Responsibilities:
- Performs operating system installations, upgrades, application configurations and remote administration
- Mentors new help desk employees.
- Served as Major Problem Coordinator, responsible for problem escalation to 2nd and 3rd tier support, coordinating timely resolution of problems relating to computing hardware and software.
- Served as subject matter expert for Browser related issues, Network Troubleshooting, and Desktop Support
- Understanding of local administrative policies and procedures to ensure database and system integrity.
- Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques for desktop, servers, LAN/WAN, VPN, voice, or video networks.
- Responsible for the lease roll, imaging, and maintenance of the SCS Service Desk PC’s.
- Local Security Administrator for the legacy Confidential 13 state territory.
Confidential, Olivette, MO
Helpdesk Technician
Responsibilities:
- Responsible for user support problems with applications, workstations, and system errors.
- Performed system monitoring and rebooting of UNIX servers and cycle system back up tapes for Centinum autodialer.
- Served as Centenium Admin responsible for monitoring the server for activity and recycling worklists for the Call Center auto dialer.
- Performed Local Security Administrator responsibilities, including creation of user access to all systems
- Mentor to new help desk technicians.
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