SUMMARY:

• DevOps and Site Reliability Engineer with 12 years experience in hospitality, medical, media and technology industries.
• Proficient in SDLCs for software development, service operation, and product support.
• Professional experience split between Operations and Software Engineer, in addition to security analysis, for large - scale online businesses.
• Passionate about open source development, continuously improving best practices, customer satisfaction, and helping my team succeed.

TECHNICAL SKILLS:

Methods: Agile, Lean, Scrum, Kanban, Scrumban, Confidential SDLC, GitHub Flow

Programming: Bash/Shell, C, CSS, HTML, Perl, Python, XML

Data munging: Cacti, Git, Grafana, MariaDB, MySQL, Nginx, PostgreSQL, Prometheus

Platforms: BSD, Cisco, Foundry, Isilon, KVM, Linux, Netapp, Solaris, VMware, Windows, Xen

EXPERIENCE:

Site Reliability Engineer

Confidential, Philadelphia, PA

Responsibilities:

• Authored new Confidential procedures to unify incident response
• Added automation that changed deployment from every two weeks to every day
• Introduced monthly process reviews leading to faster stand-ups, blocker resolution, and timeboxed prioritized work
• Reduced on-call pages up to 6x by converting operational runbooks into autohealing processes
• Provided support and post-mortems for production issues with services used by 50M customers
• Reduced tech debt by implementing version controlled containerized deployments
• Automated secrets rotation and implemented per-user key management
• Contributed composable, reusable software projects on 20% time

Key technologies used: Ansible, AWS, Confluence, Consul, DC/OS, Docker, GitHub Enterprise, Jenkins, JIRA, Kubernetes, Mesos Marathon, OpenShift, OpenStack, Python, Riak, Terraform, Vault, ZenHub

Automation Engineer

Confidential, Columbia, MD

Responsibilities:

• Built an end-to-end automated test framework for continuous network appliance testing
• Delivered test features for QA to implement complex feature testing solutions across multiple product lines
• Supported a scalable automation framework by writing drivers for tests to safely utilize shared infrastructure
• Standardized builds using reproductible infrastructure-as-code with CI/CD and configuration management tools
• Overhauled mission critical performance testing suite for core product lines
• Collaborated on both an automation dev team and a devops support team

Key technologies used: Ansible, AWS, Confidential Nexus, Docker, Ixia BreakingPoint, Jenkins, JIRA, Matshell, Perl, Python, QualiSystems CloudShell

Information Security Analyst

Confidential, Columbia, MD

Responsibilities:

• Implemented convergent network security log analysis and vulnerability scanning & reporting
• Developed tools to scan, identify & report on site-wide SSL/TLS network service issues
• Customized search alerts fed by a variety of platform log sources
• Wrote documentation and reports on a variety of security issues
• Worked with multiple teams to plan and implement an SSL-inspecting proxy to upgrade an older solution

Key technologies used: Ansible, Cisco, Juniper, NMap, OpenSSL, Perl, SAINT Manager, Splunk, SSL/TLS, Symantec DLP, Websense

Shared Services Engineer

Confidential, Rockville, MD

Responsibilities:

• Supported middleware applications for web application developers
• Established standards for technology used from development to production
• Developed tools to gauge realistic system resource estimates on multiple operating systems
• Planned, documented, executed multiple upgrades of IAM solution and dependent components
• Managed web frameworks and developed tools to assist in administration & migration
• Assisted in migration of applications on legacy platforms to new systems in several new datacenters

Key technology used: Oracle WebLogic, Perl, RSA Access Manager, SpringSource, SSL/TLS

Systems Administrator

Confidential, Fort Lauderdale, FL

Responsibilities:

• Implemented fail-over functionality for multiple network services
• Worked with devs to isolate/patch bugs in system libraries and web apps
• Tracked issues on web-scale server farm, supported developers and users of internal services
• Investigated network and system performance issues on high-traffic production websites
• Maintained web platforms and DNS, packaged Linux software, tuned web servers
• Developed software for monitoring, configuration, and deployment of infrastructure and network services
• Assisted a fire-fighting team for peak traffic days to monitor servers and squash issues before they brought down the site

Key technologies used: Apache, Ganglia, ISC DHCPD, Perl, Python, RPM, Kickstart, Ant, JWS, Tomcat, CfEngine, Puppet, OpenLDAP

Confidential

Systems Administrator, Fort Lauderdale, FL

Responsibilities:

• Maintained all network services, storage and printers
• Worked with software developers and mechanical engineers to find solutions for technical issues
• Provided desktop and mobile device support for Windows and Linux users
• Implemented a custom incremental encrypted off-site backup solution
• Maintained corporate website, supported remote VPN, maintained T1 connection and PBX
• Worked with QA to document and verify IT procedures and software used for regulatory

Key technologies used: Active Directory, Apache, Bugzilla, Cisco, CommuniGate Pro, CVS, ISC BIND, MS Office, NetApp