OBJECTIVE:

A position as a Software QA Engineer

SUMMARY:

• Strong understanding of web specific technologies and challenges
• Experience writing basic SQL Queries
• Experience using bug tracking software
• Develop QA test plans and project staffing estimates
• Experience with common testing techniques in a web development environment, including black box, functional, system integration, smoke, load, performance, regression, etc.
• Assemble and build software projects and installation packages.
• Experience writing/executing test plans and test cases notice Experience
• Able to test different browsers
• Perform all dimensions of testing including regression, functionality, system - level testing
• Experience writing basic SQL Queries
• Track and verify defects in Production with the help of Customer Advocates

TECHNICAL SKILLS:

HARDWARE: Network routers by Cabletron, Cisco, and Timeplex. Data General analyzer and sniffer. Halcyon 802 Datascope for synchronous and Asynchronous signaling. Fluke analog dB tester. Inductive amplifiers of various makes. Break-out-box for RS232 signal testing. Sunrise T10/T1 test set.

SYSTEMS: Vax11/780, IBM3033, Prime, Data General and other mainframes. In the micro environment DEC rainbows, Apples (all), IBM and compatibles.

SOFTWARE: Windows98, 95, 3.2, NT; NetWare v3, DOS, Apple Os, and other Network operating systems. VMS, JCL, Primos, FORTRAN and C+. Familiar with UNIX OS on the SUN Platform. Fluent in TCP/IP FTP Packages of any type. CISCO Works and HP Openview, GRANITE/Xpercom and Microsoft Visio products.

PROTOCOLS: TCP/IP, FDDI, SNMP, RIP, OSPF, ATM, ISDN, MPLS, DHCP, Microsoft Mail, Quick mail, and cc: Mail.

EXPERIENCE:

New Peoduct Development Network Engineer

Confidential, San Ramon, Ca

Responsibilities:

• Configuration and administration of Microsoft IPTV application servers in support of System Integration and Production Support Lab environments for Project Light Speed Testing.
• Monitor and troubleshoot issues involving Video HOs and SVHOs including verification of Confidential, VOIP, and IPTV services.
• Monitor and troubleshoot issues involving Video HOs and SVHOs including verification of Confidential, VOIP, and IPTV services.
• Utilization of Unix, AAA, LDAP, DHCP, Radius, and DNS.
• Responsible for physical connection, configuration, testing and troubleshooting/debugging of CPE/network issues Confidential the network protocol level including Motorola Residential Gateways and Set Top Boxes in support of System Integration and Production Support Lab (SIL/PSL Labs DSL and DSLAM configuration and testing on Alcatel 7450s and 7330s. Isolate and Troubleshoot Video Service Network (VOD, IPG, DAC, CSG interfaces).
• Proactive management and diagnosis of video service degradation.
• Cable types such as Coax, CAT5, for preparing wiring setups using cable prep tools.
• Test and measurement equipment (spectrum analyzer, oscilloscopes, traffic generators).
• Troubleshoot and resolve IP network troubles in the physical, data link, and network layers.
• Interpret, correlate, and isolate alarm/soft conditions.
• Interpret video and audio quality, and IPG/EPG data integrity.

Network Operations Center Eng.

Confidential, Herndon, Va

Responsibilities:

• Facilitates and coordinates the flow of communications between the Time Warner Global Network Operations Center (TWC Confidential ) and all other groups, both internal to Time Warner and third parties within the Confidential .
• Provided front line support for NOC Service Teams including initial triage, call routing and Ticket generation according to Event Management Procedures.
• Primary point of contact for ticket creation, updates and any other two - way communication between Regional Operations Groups, vendors and divisional Customer Care organizations.
• Responsible for monitoring all inbound e-mail problem reports and takes appropriate. action.
• Use of TCP/IP,SSH,RIP,OSPF,BGP and other routing protocols.
• Use of telephony protocols such as SS7, PRI and VoIP protocols MGCP.
• Monitor and maintained VoCable equipment such as Confidential 's and CMTS's.
• Used advanced knowledge of Cisco* and Ethernet Networking and Cisco Routers.

NOC/Transmission Engineer

Confidential

Responsibilities:

• Conduct diagnostics, isolate faults, and make corrective actions on Wireless Narrow Band circuits.
• Manage resolution of Chronic Tickets and Level 2 troubles for South and West Markets.
• Perform proactive performance monitoring and resolution on errored circuits.
• Manage resolution of wireless intermittent/dribbling error tickets.
• Manage proactive network and customer tickets to final clearance/ closure utilizing Clarify CRM software.
• T1/DS3 Testing utilizing Netanalyst/Ctest software.
• Transport H/W included: Alcatel 1677, 1631, and 1630.Tellabs Titan 5500 and 530L.
• Assist Wireless Technicians and vendors with restoration activities when service impairments occur.

Tech Support Engineer

Confidential, Thousand Oaks, CA

Responsibilities:

• ADSL Tech Support Engineer
• Provided installation, maintenance, desk top, router, software and technical support to Confidential DSL Business customers. Level 2.
• In - depth knowledge of broadband, frame relay, ATM, ADSL, Routers and LAN/WAN networking technologies and methodologies.

Network Analyst

Confidential

Responsibilities:

• Duties as Network Analyst include maintain, testing, monitoring, and troubleshooting Local and Wide Area Networks (LANs and WANs) and resolve user problems.
• This was a NOC environment that encompassed 29 campuses. Covered all Cal State campuses - thousands of users.
• Migrated Cal State campuses to VoIP.
• As part of the NOC staff, performed testing and implementation of the VoIP installation.
• Configured Cisco switches/routers for VoIP.
• Did cabling for IP phones, installed IP phones, and monitored the VoIP network.
• Experience with Cisco CallManager. Analyzed VoIP usage with call management reports from CallManager.
• For DNS, registered domain names for users, made sure IP address is assigned and who it is registered to.
• Traced abusers of network (security), tracked IP addresses, worked with FBI, worked with Cisco PIX firewalls.
• Monitored T1s, ATM, ISDN, SONET and Video links (Lucent).
• I was able to facilitate and document the transition to integrated network-based systems within a specified area or building and/or between a central office and campuses.
• I acted as the liaison for vendors and in-house automation and data processing planning for and then installing the hardware and software that comprise the network.
• My duties included setting up of video classes using VPN switched services between campus systems using Cisco s 3000 routers.
• Configuration of Cisco Catalyst 6500 for the 29 California State Colleges for VLAN connectivity.
• Tested products to determine whether they will work with the existing system.
• Developed and wrote procedures for users to follow.
• Trained users in the use of hardware and software.
• Trained administrators in basic network problem solving.

Transmission Engineer/Tester

Confidential, Boston, MA

Responsibilities:

• As a contractor I was assigned to Confidential as a CT2; communications tester 2.
• The Optera LH project is a nation - wide project making use of D-WDM Confidential 25 Gb over fiber.
• Installed and configured Cisco 12000s Confidential 8 remote nodes from Denver to Ft. Worth.
• Designated as a project lead for 3 installation techs.
• My responsibilities included the reading of EDPs for specifications and surveying the sites for compliance.
• My reports were reviewed by Confidential Project Lead.
• I received the delivery of the Confidential equipment Confidential each site and signed the inventory lists and locked the equipment in a cage until installation time.
• I followed the project time lines and supervised the installation/build of racks.
• Also tested /commissioned the site for use according to Confidential specs.

Field Installation Engineer

Confidential, Los Angeles, CA

Responsibilities:

• As a contractor, I installed Confidential s Access Node Express product for small to midsize businesses.
• Installation and maintenance of CPE.
• The ANX product includes RF (via Samsung) for wireless communications in a point - to-point or point-to-multipoint environment.
• The delivery of both voice and data services through the ANX system to the customer premise was done after I completed the cabinet builds including the Confidential Network Interface Unit and Shelf Proccessor, DSX and DS1 connections.
• Installation configuration and testing of voice modules as well as T1s for backup.
• Completed DSL installations using CISCO DSLAMS and Lucent routers.
• Configured Frame relay, subnets, DSLAM pipes, RADIUS, ATM and Confidential s Passport.