SUMMARY:

• Motivated, quality - oriented IT professional with a comprehensive background in the planning, deployment, and providing system administration. Specialized expertise in providing desktop, help desk support services.
• Excels at communicating with broad populations in fast-paced, high-pressure environments; builds and establishes key relationships with all levels of staff.
• Generates significant cost-savings for organizations through technology upgrades and implementation of cost-effective initiatives.
• Applies project management talents toward defining requirements, setting realistic expectations, resolving critical path issues, and delivering quality results on schedule and within budget.

CORE COMPETENCIES& STRENGTHS:

Platforms: Cisco Unified Computing System (UCS) Manager 2.2; Nexus 1000V; Clustered Data ONTAP 8.2, 8.3, 9.1 & 7-Mode, VCenter, VMWare 5.1, 5.5, RedHat Linux 6.2, MarkLogic 6, Citrix XenServer 6.5; Citrix AppCenter v6.0.0.0, Microsoft Windows Server 2012, 2008 R2

NetApp Storage Controller: Docker & Kubernetes container orchestration;FAS 6090, FAS 8060, FAS 3000 series

SAN Performance diagnostic tools: NSANity, PerfStat, IOMeter, ESXtops (vmware), OnCommand Insight, NetApp OnComand System Manager, NetApp OnCommand Unified Manager, NetApp OnCommand Performance Manager, PerfMon, IOStat, ESXtop

Scripting: Bash, Python(Anaconda 3)

Host Bus Adapters: QLogic, INTEL NIC, Brocade, Emulex

Disk Protocols: SSD, SATA, ATA, MSATA, SAS, Bridged SAS, FCAL, LUNS

Fabric Interconnect Switches: Cisco 9148 MDS Fabric Interconnect switches, Cisco 5672, Cisco UCS Blade 5108, Nexus 5000, 7000 series, Brocade 5480, Cisco 6248, Cisco 5672

Patching software: Microsoft System Center, (SCCM), Lumension Endpoint Management and Security Suite 8.0, 8.1, 8.3, WSUS

Backup application: Symantec Backup Exec 2014, 2015 (disk to disk & disk to tape storage), Simpana CommVault; Veeam 7.0

Anti-Virus applications: Symantec Endpoint Manager

Ticketing applications: JIRA(Agile), BMC Remedy, Smart IT Universal Client, Service Now, Service Center

Host monitoring application tools: VMware vRealize Operation Manager, IPSwitchWhatsUpGold v16.2.9, Solarwinds CloudMonitor, HP Insight Control Manager, EventSentry.

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

Responsibilities:

• Utilize Amazon CloudFront and Beanstalk content delivery services to monitor and manage data content send to & from Amazon to end users.
• Utilize the Identity Access Management console (EC2, S3 instance) to create users, user-groups, and configure policies.
• Demonstrate strong analysis capabilities and technical knowledge by providing innovative, supportable technical solutions.
• Develop strategic plans for cloud-based solutions, including but not limited to: transition strategies, bundling (multiple cloud offerings) strategies, risk assessment, and roadmap planning.
• Design, deploys and oversees the implementation and integration of systems for cloud-based solutions. This includes both migrating on premise applications to cloud infrastructure as well as maintaining applications already in cloud infrastructure.
• Identify gaps, strategic impacts, financial impacts and the risk profile in the technical solution or offering, and provides technical support.
• Troubleshoot complex technical issues for cloud-based solutions. Identifies and mitigates risks on projects.
• Track and monitor data necessary to ensure compliance to negotiated contracts on an ongoing basis and provides ad hoc reporting as required.
• Provide technical project leadership and assembles teams as needed for support of cloud-based initiatives (i.e. Database, Infrastructure, Development, Data Security).
• Configure and create NoSql databases using DynamoDB that includes configuring tables, adding, modifying, copying, deleting items and tables. Also performing queries and conducting scans.
• Assist in the proper operation and performance of Splunk, plug-ins, loggers and connectors.
• Assist in incident response activities such as host triage and retrieval, malware analysis, remote system analysis, end-user interviews, and remediation efforts.
• Assess network layout and architecture in context of responding to incidents for response and recovery.
• Research/Deep Dive into potential exploitation methods.
• Building Splunk reports.
• Analyze netflow and packet capture data.
• Provide mitigation suggestions in the context of a security incident, as it relates to the technical analysis of malware or other attack artifacts.
• Work with alerts from the Tier 1 SOC Analysts, to perform in depth analysis and triage of network security threat activity based on computer and media forensics, malicious code analysis, and protocol analysis.
• Think critically and creatively while analyzing security events, network traffic, and logs to engineer new detection methods.
• Collaborate with incident response team to rapidly build detection rules and signatures as needed.
• Participate in on-call rotation for after-hours security and/or engineering issues.
• Develop dashboards with visual metrics for stakeholders.
• Enforce best practices related to summarizing and querying data.
• Define strategy and design around data collection, aggregations, and summarization processes.
• Develop advanced scripts for the manipulation of multiple data repositories to support analyst requirements.
• Design the Splunk system solution to meet growth while maintaining a balance between performance, stability, scalability and agility.
• Move & migrate system data.
• Create and configure port channels between Cisco 6248 Fabric Interconnect switches.
• Create and configure pools and policies.
• Configure, verify, and troubleshoot Cisco access layer switches and VLAN connectivity.
• Run various commands in executive and global configuration mode i.e (sh int brief, sh int status and sh log) to display certain layer 2 & 3 LAN connectivity status.
• Configure Access Control Lists on enabled network interfaces.
• Monitor and provide report analytics using Cisco Nexus-Operating System tools.
• Create and configure VNICs and VHBA templates.
• Create service profiles from XML templates.
• Configure and image workstations & laptops for customer use (Windows & MAC pcs)
• Perform server builds on Windows and Linux server operating systems.
• Provides direct telephone, email, remote, and desk-side support to end-users.
• Experience with Microsoft Windows, Office, Exchange 2007, 2010, 2016.
• Deploy virtual servers from templates in VMWare Vsphere 5.1, 5.5, 6.0.
• Provide and perform software and hardware upgrades.
• Resolve technical problems with Local Area Networks, Wide Area Networks and other systems.
• Work with users to determine the nature of an issue, address that issue with appropriate resolution, and follow-up with the user to communicate how the issue has been resolved.
• Manage user accounts using Active Directory.
• Create and add users to directory groups using Active Directory.
• Perform system administration troubleshooting on client servers (physical/virtual) running Windows Server 2008 r2, Windows 2012 Server.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Follow up with customers to ensure issue has been resolved.
• Perform upgrade on backup servers using Symantec Backup Exec 2014 to 2015 version 14.
• Use Lumension Endpoint Management v 8.3 to perform patching duties on both physical and virtual servers running Microsoft Windows Server 2012 and 2008 R2.
• Created SOPs documentation (Standard Operating Procedures) on demand per customer requests.

Confidential

Systems Engineer

Responsibilities:

• Configure and manage CommCell Console access with appropriate permissions for users to perform authorized tasks on specified management entities.
• Install and configure IdataAgents on client computer systems.
• Utilize HP Openview System Manager to view, monitor and diagnose network connectivity & system event logs for remediation.
• Install and troubleshoot Operation Agents also, add, remove, manage and un-mange nodes and interfaces.
• Configure and add a clustered Data ONTAP storage system to system manager.
• Create and configure HA cluster nodes running clustered Data ONTAP 8.2.
• Use System Manager and the command line shell to create and configure aggregates in Data ONTAP Clustered Data ONTAP.
• Configure Storage policies and data retention policies with SimpanaCommVault9.0 for managing data in protected storage environment.
• Provide reports on storage utilization and uptime of the storage arrays and servers attached to a SAN.
• Test, configure, and implement network throttling policies for management of data streams, bandwidth availability, job schedule resiliency to media.
• Perform patch management including installing SimpanaCommVault suite service pack updates to all Microsoft Windows client computers running Windows 2008 R2 operating system built on 64 bit platform servers.
• Working knowledge of VMFS datastores, NFS datastores, and raw disk mappings on shared storage on ESXi server hosts.
• Knowledge of application/monitoring and maintenance on vSphere 4.1, 5.1, 5.5 ESX host servers including HA/DRS/vMotion, Update Manager & SRM.
• Execute/manage the NetApp FAS 3140 NAS Filer/backup and archive of data to protected storage to remote file servers with SimpanaCommVault version 9.0 R2.
• Manage Exchange 2003, 2007, 2008 R2 Enterprise Servers, using Microsoft Cluster Server administration, nightly server reboots and monthly server maintenance.

Confidential

Exchange Systems Engineer

Responsibilities:

• Served as an integral member of a 6-member team assigned to migrate over 120,000 users and 100 Confidential bases within the Air National Guard from an existing Microsoft Exchange 5.5 legacy environment to a new Microsoft Exchange 2007.
• Create user mailboxes and configured smtp settings for proper mail flow.
• Spearheaded all phases for the development and deployment of the Microsoft Exchange 2007 within the Air National Guard.
• Administered, Configured and Installed 4 of 5 server roles in the new infrastructure
• Administered and configured layer 2 & 3 access layer switches.
• Configure network/LAN ports.
• Created CAT 5 & CAT 6 ethernet cables.
• Install and configure SC & ST fiber optic cables in server room.
• Install small factor programmable (SFPs) on network equipment.
• Served as a key staff member responsible for the implementation of assigning multiple DNS MX records and designing routing topologies on F5 BigIP 3400 series global load balancers;
• Configured Active directory Software installation for deployment of application and upgrades.
• Provided ongoing support for enterprise Antivirus platforms, backup applications, network monitoring leveraging tools, MS Exchange and Windows/Blackberry Enterprise Servers.